Product Manager, Product Platform - Mountain View at Otter

<p><strong>Who we are</strong></p> <p>Otter is building the digital infrastructure for better food. Restaurants today face a world where off-premise demand is growing faster than the tools built to support it. We help operators simplify complexity, grow their business, and deliver great experiences to every guest – wherever they are.</p> <p>Our platform empowers food businesses of all sizes, from local heroes to regional chains and global enterprises. With Otter, restaurants can focus on what they do best: serving delicious food to their customers. And as they thrive, we’re helping make better food more accessible, reliable, and affordable for everyone.</p> <p>&nbsp;</p> <p><strong>What you’ll do</strong></p> <p>As Product Manager for Product Platform, you’ll own the shared components and services that power Otter’s “operating system” – the foundations every product team builds on. You will:</p> <ul> <li>Drive the roadmap for user identity and access management, including authentication, roles and permissions, SSO, and enterprise-grade security.</li> <li>Scale customer communications across SMS, email, and notifications – ensuring reliability, redundancy, and actionable analytics for both diner-facing and operator-facing flows.</li> <li>Lead improvements to Otter’s platform experience, from navigation and shared UI components to shell performance and API reliability.</li> <li>Build and evolve internal support tooling, including agent workflows, AI-enabled support, CSAT/feedback collection, and logging.</li> <li>Partner with engineering, design, and security to deliver performant, reliable, and reusable platform services that accelerate all of Otter’s product teams.</li> </ul> <p>&nbsp;</p> <p><strong>What we’re looking for</strong></p> <ul> <li>5+ years of product management experience or equivalent.</li> <li>Proven ability to ship and scale platform or shared services that support multiple products and teams.</li> <li>Strong technical understanding of APIs, authentication/SSO, permissions, and distributed systems; able to engage deeply with engineering.</li> <li>Data-driven decision maker with proficiency in SQL and analytics tools.</li> <li>Strong written and verbal communication skills; able to make technical concepts clear for executive and cross-functional audiences.</li> </ul> <p>&nbsp;</p> <p><strong>Why join us</strong></p> <ul> <li>Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.</li> <li>Industry transformation: You’ll be part of a team redefining how restaurants run both online and offline.</li> <li>Impact at scale: What you build will directly power thousands of restaurants and millions of diners.</li> <li>Collaborative environment: You’ll work closely with talented colleagues across teams, with the support and guidance to grow your career.</li> </ul> <p>&nbsp;</p> <p><strong>What else you need to know</strong></p> <p>This role is based in our Mountain View office. We believe the best ideas and fastest progress happen when we’re together, so this is an in-office role five days a week.</p> <p>&nbsp;</p> <p class="p1">The base salary range for this role is<strong> $<span data-sheets-root="1">195,000 - 246,000 per year.</span></strong></p> <p class="p1">Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.</p> <p class="p1">Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.</p> <p class="p1">&nbsp;</p> <p class="p1"><strong>Benefits Summary (USA Full-Time Exempt Employees):</strong></p> <ul class="ul1"> <li class="li1">Medical, dental, and vision insurance (multiple plans, incl. HSA options)</li> <li class="li1">Company-paid life and disability insurance (short- and long-term)</li> <li class="li1">Voluntary insurance: accident, critical illness, hospital indemnity</li> <li class="li1">Optional supplemental life insurance for self, spouse, and children</li> <li class="li1">Pet insurance discount</li> <li class="li1">401(k)</li> <li class="li1">Health Savings Account (HSA)</li> <li class="li1">Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)</li> <li class="li1">Time Off policies:</li> <ul class="ul1"> <li class="li1">Discretionary vacation days</li> <li class="li1">8 paid holidays per year</li> <li class="li1">Paid sick time</li> <li class="li1">Paid Bereavement leave</li> <li class="li1">Paid Parental Leave</li> </ul> </ul> <p>Benefits are subject to change at the company's discretion.<br>CSS accepts applications on an ongoing basis.</p> <p><strong>Ready to join us as we serve those who serve others?&nbsp;</strong></p> <p>&nbsp;</p> <p><em>#LI-Onsite</em></p>