Accepting Applications for Future Opportunities - Renewals Specialist at SmartBear

<div class="content-intro"><p>SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.<br><br>SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at <a class="_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI" href="https://www.smartbear.com/" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety"><u data-renderer-mark="true">www.smartbear.com</u></a>, or follow us on <a class="_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI" href="https://www.linkedin.com/company/smartbear/" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety"><u data-renderer-mark="true">LinkedIn</u></a>, <a class="_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI" href="https://x.com/smartbear" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety"><u data-renderer-mark="true">X</u></a>, and <a class="_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI" href="https://www.reddit.com/r/SmartBear_Official/" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety"><u data-renderer-mark="true">Reddit</u></a>.&nbsp;<br><br>At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.</p></div><p>As a Renewals Specialist you will be building and developing enduring relationships with SmartBear customers, acting as their trusted advisor and understanding their unique business challenges. SmartBear is hiring top sales talent for Renewal Sales due to massive market demand as we are in the midst of unprecedented growth and global expansion. The SmartBear Renewals Specialist will nurture the customer relationship and act as a sales enabler to drive retention and customer loyalty for SmartBear products.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value</li> <li>Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities</li> <li>Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio</li> <li>Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>1-2 years of experience in a customer facing role</li> <li>Bachelor’s degree or equivalent experience</li> <li>Sales, account management or customer success experience, especially in software, a plus</li> <li>Strong customer-focus and service orientate</li> <li>Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization</li> <li>Ability to consult with customers’ remotely or onsite (if needed) at the business operation and technical levels</li> <li>Ability to accomplish results working through others</li> <li>Hands on, individual contributor and collaborative team player</li> <li>Excellent written and oral communication skills, including presentation skills</li> <li>Strong analytical and problem-solving abilities</li> </ul> <div> <p></p> <ul data-spread="false"> <li>&nbsp;</li> </ul> <p class="isSelectedEnd"><strong>Why you should join the SmartBear crew</strong></p> <ul data-spread="false"> <li>You can grow your career at every level.</li> <li>We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.</li> <li>We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.</li> <li>We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.</li> <li>We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.</li> </ul> <p class="isSelectedEnd"><strong>Did you know?</strong></p> <ul data-spread="false"> <li>Our main goal at SmartBear is to make our technology-driven world a better place.</li> <li>SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.</li> <li>SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.</li> <li>We’ve won major industry (product and company) awards including SD Times, DeveloperWeek's Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work.</li> </ul> <p><em>SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.</em></p> <p></p> </div> <div> <div class="c-message_kit__gutter"> <div class="c-message_kit__gutter__right" data-qa="message_content"> <div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section"><span style="color: rgb(236, 240, 241);">#LI-ES1</span></div> </div> </div> </div> </div> </div> </div> </div> <div class="c-message_actions__container c-message__actions"> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="color: rgb(236, 240, 241);">#LI-ONSITE</span></p> </div> </div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span data-contrast="auto">At SmartBear, we believe transparency in pay is part of how we build trust—with our employees, candidates, and community. Our compensation philosophy is grounded in market competitiveness, internal equity, and rewarding impact.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">We encourage candidates to view compensation as part of their total rewards experience at SmartBear. This includes performance-based bonuses for eligible roles, a generous benefits package that supports employees’ health and well-being, and promotes work-life balance through flexible time off and hybrid work options.&nbsp; You can build your career at SmartBear through professional development opportunities, and an inclusive, collaborative culture where everyone can thrive.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}"><span class="TextRun SCXW113671590 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW113671590 BCX0">Your SmartBear total rewards compensation package includes base salary and may also include a </span><span class="NormalTextRun SCXW113671590 BCX0">commission. <span class="TextRun SCXW200109378 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW200109378 BCX0">The&nbsp;</span></span><span class="TextRun SCXW200109378 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW200109378 BCX0">Annual Cash Compensation (Base </span><span class="NormalTextRun SCXW200109378 BCX0">+ On-Target Commission)</span><span class="NormalTextRun SCXW200109378 BCX0"> range for this role is listed below</span></span><span class="TextRun SCXW200109378 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW200109378 BCX0">. Actual compensation is </span><span class="NormalTextRun SCXW200109378 BCX0">determined</span><span class="NormalTextRun SCXW200109378 BCX0"> based on several factors, including relevant experience, skills, internal equity, and geographic location. </span></span></span></span></span></p></div><div class="title">Estimated Annual Cash Compensation (Base + On-Target Commission): </div><div class="pay-range"><span>$80,000</span><span class="divider">&mdash;</span><span>$80,000 USD</span></div></div></div>