AI Deployment Manager at Cresta

<div class="content-intro"><p>Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.&nbsp;</p> <p>Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, <a href="https://www.linkedin.com/in/pingwu/">Ping Wu</a>, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.</p> <p>Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.</p></div><p><span style="font-size: 10pt;"><strong>About the Role:</strong></span></p> <p><span style="font-size: 10pt;">At Cresta, shipping AI is only half the story. <strong>Deploying it successfully is where the real impact happens.</strong></span></p> <p><span style="font-size: 10pt;">As an <strong>AI Deployment Manager </strong>in APAC, you’ll own the moment where cutting-edge AI becomes real-world results. You’ll lead customer deployments end-to-end, turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes as we expand in the APAC region.&nbsp;</span></p> <p><span style="font-size: 10pt;">This role is perfect for someone who loves leading complex projects, working directly with customers, and seeing technology make a tangible difference. You’ll be hands-on, customer-facing, and deeply embedded in how Cresta delivers value at scale.</span></p> <p><span style="font-size: 10pt;"><strong>What Success Looks Like:</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Customers launch AI solutions that actually get used—and drive real business outcomes</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Deployments run smoothly, on time, and against clearly defined success metrics</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Customers leave deployment confident, excited, and ready to scale</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Internal teams rely on you to bring clarity, structure, and momentum to complex initiatives</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">You consistently turn complexity into forward progress</span></li> </ul> <p><span style="font-size: 10pt;"><strong>Qualifications We Value:</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience leading <strong>technical or AI-driven SaaS implementations</strong><strong><br></strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strong <strong>project management</strong> skills paired with a consultative, customer-first mindset</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Comfort working with <strong>technical concepts, data, and analytics</strong><strong><br></strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ability to translate complex technology into clear, actionable plans</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Bias toward execution, outcomes, and ownership</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Thrives in fast-paced, high-growth environments</span></li> </ul> <p><span style="font-size: 10pt;"><strong>Why You’ll Love This Role:</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">You’ll own some of the <strong>most visible and impactful work</strong> at Cresta</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">You’ll work hands-on with <strong>cutting-edge AI</strong> used by leading enterprises</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">You’ll partner deeply with customers and see the impact of your work firsthand</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">You’ll collaborate with <strong>world-class teams</strong> across product, engineering, and GTM</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">You’ll help define what <strong>“great AI deployment”</strong> looks like at scale</span></li> </ul> <p><span style="font-size: 10pt;"><strong>Perks &amp; Benefits:</strong></span></p> <p><span style="font-size: 10pt;">We offer a comprehensive and people-first benefits package to support you at work and in life:</span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Comprehensive medical, dental, and vision coverage with plans to fit you and your family</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Paid parental leave for all new parents welcoming a new child</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Remote work setup budget to help you create a productive home office</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Monthly wellness and communication stipend to keep you connected and balanced</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">20 days of vacation time to promote a healthy work-life blend</span></li> </ul> <p><span style="font-size: 10pt;"><strong>Compensation at Cresta:</strong></span></p> <p><span style="font-size: 10pt;">Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.</span></p> <p><span style="font-size: 10pt;">Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.</span></p> <p><span style="font-size: 10pt;"><strong>This role includes Base + Bonus + Equity</strong></span></p><div class="content-conclusion"><p><span style="font-size: 10pt;"><strong><em>Our use of AI in recruiting:</em></strong><em> We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact </em><em><span><a href="mailto:[email protected]" target="_blank">[email protected]</a></span></em><em> (if you are opting out, please use the subject ‘Opt-Out’ in your email).<br></em></span><br><span style="font-size: 10pt;"><strong><em>Recording &amp; AI transcription:</em></strong><em> We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.<br></em></span><br><span style="font-size: 10pt;"><strong><em>Recruiting impersonation scams:</em></strong><em> We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the </em><em>@cresta</em><em>.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.</em></span></p></div>