Level 1 Technical Support Representative, Paymorrow (German) at Verifone

<h2><span style="color: #236fa1;">Why Verifone</span></h2> <p>For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.</p> <p>Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.</p> <p>Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.</p> <h2><span style="color: #236fa1;">What's exciting about the role</span></h2> <p>We are looking for a dedicated and empathetic Customer Service Representative to join the Verifone team, providing support for our&nbsp;Paymorrow&nbsp;product. In this role, you will deliver first-class&nbsp;assistance&nbsp;to&nbsp;Paymorrow&nbsp;customers via chat and email, helping them navigate our Buy Now, Pay Later payment solutions. You will be the first point of contact for inquiries, troubleshooting, and account-related requests.&nbsp;</p> <h2><span style="color: #236fa1;">Key Responsibilities</span></h2> <ul> <li>Respond to customer inquiries via live chat and email in&nbsp;a timely&nbsp;and professional manner&nbsp;</li> </ul> <ul> <li>Assist&nbsp;customers with invoice payments, payment deadlines, and reminders&nbsp;</li> </ul> <ul> <li>Troubleshoot and resolve customer issues&nbsp;efficiently and&nbsp;accurately&nbsp;</li> </ul> <ul> <li>Escalate complex cases to the&nbsp;appropriate internal&nbsp;teams when necessary&nbsp;</li> </ul> <ul> <li>Document all interactions accurately in&nbsp;CRM and database&nbsp;</li> </ul> <ul> <li>Identify&nbsp;recurring issues and contribute feedback to improve processes&nbsp;</li> </ul> <ul> <li>Meet or exceed KPIs including SLA targets, customer satisfaction (CSAT), and quality standards&nbsp;</li> <li>Collaborate with the team to&nbsp;maintain&nbsp;up-to-date knowledge of&nbsp;Paymorrow&nbsp;products, policies, and Verifone standards&nbsp;</li> </ul> <h2><span style="color: #236fa1;">Skills and Experience We Desire</span></h2> <ul> <li>Previous&nbsp;experience in customer service, ideally in fintech, e-commerce, or payments&nbsp;</li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Excellent written communication skills in German (minimum C1 level) for customer-facing support&nbsp;</span></li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Proficiency&nbsp;in Romanian (minimum C1 level) for internal communication, as the office&nbsp;is based in Bucharest and onboarding&nbsp;and training are conducted in Romanian; English is a plus but&nbsp;not mandatory&nbsp;</span></li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Strong problem-solving skills and attention to detail&nbsp;</span></li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Ability to handle multiple conversations simultaneously while&nbsp;maintaining&nbsp;quality&nbsp;</span></li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Familiarity with Salesforce CRM is an advantage&nbsp;</span></li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">A customer-first mindset with a positive and solution-oriented attitude&nbsp;</span></li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Comfortable working in a fast-paced, digital-first environment&nbsp;</span></li> </ul> <h2><span style="color: #236fa1;">What We Offer</span><strong>&nbsp;</strong></h2> <ul> <li>Competitive salary and benefits package&nbsp;</li> <li>Hybrid work model&nbsp;</li> <li>A dynamic and international team environment&nbsp;</li> <li>Ongoing training and professional development opportunities&nbsp;</li> <li>The chance to grow within Verifone, a global leader in payment solutions&nbsp;</li> </ul> <h2><span style="color: #236fa1;">Our commitment</span></h2> <p>Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.</p>