Customer Service Representative at Garage Door Doctor

<p data-start="155" data-end="286"><strong data-start="155" data-end="243">Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?</strong><br data-start="243" data-end="246"><strong data-start="246" data-end="286">Let’s Talk. Your Future Starts Here!</strong></p> <p data-start="288" data-end="569">At <strong data-start="291" data-end="308">Garage Door Doctor</strong>, we’re more than just a small business—we’re a close-knit team with <strong data-start="377" data-end="390">BIG goals</strong> and <strong data-start="395" data-end="424">even bigger opportunities</strong>. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want <em data-start="551" data-end="556">you</em> on our side.</p> <p data-start="571" data-end="835">We’re on the lookout for a <strong data-start="598" data-end="665">friendly, proactive, and driven Customer Service Representative</strong> to join our growing crew. This is more than just a job—it’s a chance to build a meaningful career where you’ll be empowered, appreciated, and given the tools to succeed.</p> <hr data-start="837" data-end="840"> <h3 data-start="842" data-end="871"><strong data-start="846" data-end="871">What You’ll Be Doing:</strong></h3> <p data-start="873" data-end="1044">You'll be the voice of Garage Door Doctor—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You’ll:</p> <ul data-start="1045" data-end="1660"> <li data-start="1045" data-end="1130"> <p data-start="1047" data-end="1130">Deliver <em data-start="1055" data-end="1066">top-notch</em> service with a positive, empathetic, and professional approach.</p> </li> <li data-start="1131" data-end="1194"> <p data-start="1133" data-end="1194">Handle a high volume of calls with confidence and efficiency.</p> </li> <li data-start="1195" data-end="1286"> <p data-start="1197" data-end="1286">Work across multiple channels (email, chat, phone) to solve problems and provide updates.</p> </li> <li data-start="1287" data-end="1369"> <p data-start="1289" data-end="1369">Think on your feet, research solutions, and provide helpful, friendly responses.</p> </li> <li data-start="1370" data-end="1436"> <p data-start="1372" data-end="1436">Keep accurate records of customer interactions and transactions.</p> </li> <li data-start="1437" data-end="1522"> <p data-start="1439" data-end="1522">Recognize opportunities to recommend additional services that benefit the customer.</p> </li> <li data-start="1523" data-end="1599"> <p data-start="1525" data-end="1599">Work closely with technicians and team members to ensure seamless service.</p> </li> <li data-start="1600" data-end="1660"> <p data-start="1602" data-end="1660">Learn our services inside and out—becoming a go-to expert.</p> </li> </ul> <hr data-start="1662" data-end="1665"> <h3 data-start="1667" data-end="1698"><strong data-start="1671" data-end="1698">What We’re Looking For:</strong></h3> <ul data-start="1700" data-end="2149"> <li data-start="1700" data-end="1785"> <p data-start="1702" data-end="1785">1+ year in a customer service role (bonus points if it's in home services or tech!)</p> </li> <li data-start="1786" data-end="1840"> <p data-start="1788" data-end="1840">Excellent communication and active listening skills.</p> </li> <li data-start="1841" data-end="1908"> <p data-start="1843" data-end="1908">Strong organization, time management, and multitasking abilities.</p> </li> <li data-start="1909" data-end="1956"> <p data-start="1911" data-end="1956">Friendly, adaptable, and calm under pressure.</p> </li> <li data-start="1957" data-end="2043"> <p data-start="1959" data-end="2043">Familiarity with ServiceTitan is a <strong data-start="1994" data-end="2006">big plus</strong> (but not required—we’ll train you!).</p> </li> <li data-start="2044" data-end="2112"> <p data-start="2046" data-end="2112">A team player who’s excited about growth and making a real impact.</p> </li> <li data-start="2113" data-end="2149"> <p data-start="2115" data-end="2149">High school diploma or equivalent.</p> </li> </ul> <hr data-start="2151" data-end="2154"> <h3 data-start="2156" data-end="2188"><strong data-start="2160" data-end="2188">Why You’ll Love It Here:</strong></h3> <ul data-start="2190" data-end="2517"> <li data-start="2190" data-end="2247"> <p data-start="2192" data-end="2247"><strong data-start="2192" data-end="2214">Team-first culture</strong> where your contributions matter.</p> </li> <li data-start="2248" data-end="2315"> <p data-start="2250" data-end="2315"><strong data-start="2250" data-end="2283">Opportunities for advancement</strong>—we love to promote from within!</p> </li> <li data-start="2316" data-end="2385"> <p data-start="2318" data-end="2385"><strong data-start="2318" data-end="2355">Respect, recognition, and rewards</strong> for hard work and dedication.</p> </li> <li data-start="2386" data-end="2443"> <p data-start="2388" data-end="2443"><strong data-start="2388" data-end="2424">Hands-on training and mentorship</strong> to help you shine.</p> </li> <li data-start="2444" data-end="2517"> <p data-start="2446" data-end="2517">A chance to build a career with a <strong data-start="2480" data-end="2516">growing, respected local company</strong>.</p> </li> </ul> <p data-start="2519" data-end="2614">This position is based in our <strong data-start="2549" data-end="2563">Indianapolis, IN</strong>&nbsp;office—where great things are happening every day.</p> <p><strong>What we have to offer you!</strong></p> <ul> <li>Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching</li> <li>Employee Discount</li> <li>Employee Referral</li> <li>You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success</li> <li>Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles</li> </ul> <p><strong><em>Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Door Doctor may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.</em></strong></p> <p><strong><em>All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.</em></strong></p> <p><strong><em>*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.</em></strong></p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay Range</div><div class="pay-range"><span>$15</span><span class="divider">&mdash;</span><span>$18 USD</span></div></div></div><div class="content-conclusion"><p>By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.</p></div>