IT Services Technician at xAI

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;">SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.&nbsp;</span><span style="font-family: arial, helvetica, sans-serif;">Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. </span><span style="font-family: arial, helvetica, sans-serif;">We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. </span><span style="font-family: arial, helvetica, sans-serif;">All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.</span></p></div><h3><strong>ABOUT THE ROLE:</strong></h3> <p>Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location. We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations. The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service. This is a full-time position, onsite with occasional on-call or after-hours support.&nbsp;</p> <h3><strong>RESPONSIBILITIES:</strong></h3> <ul> <li>Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.</li> <li>Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.</li> <li>Manage and administer user accounts, permissions, and access controls in systems like Active Directory.</li> <li>Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.</li> <li>Monitor and maintain IT systems, including performing patch management, updates, and basic server administration.</li> <li>Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams.</li> <li>Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency.</li> <li>Support IT projects, such as system upgrades, migrations, or new technology rollouts.</li> <li>Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.</li> <li>Ensure compliance with company IT policies, security standards, and data protection protocols.</li> <li>Provide new hire onboarding and offboarding service support</li> </ul> <h3><strong>BASIC QUALIFICATIONS:</strong></h3> <ul> <li>Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.</li> <li>2-4 years of experience in IT, helpdesk, or a related technical role.</li> <li>Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.</li> <li>Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).</li> <li>Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.</li> <li>Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus.</li> <li>Excellent problem-solving, analytical, and customer service skills.</li> <li>Ability to work independently and collaboratively in a fast-paced environment.</li> <li>Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.</li> </ul> <h3><strong>PREFERRED SKILLS AND EXPERIENCE:</strong></h3> <ul> <li>Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks.</li> <li>Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection).</li> <li>Ability to manage multiple priorities and meet deadlines under pressure.</li> </ul> <h3><strong>COMPENSATION AND BENEFITS:</strong></h3> <p>$68,400 - $102,600 USD</p> <p>Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short &amp; long-term disability insurance, life insurance, and various other discounts and perks.</p><div class="content-conclusion"><p><em>SpaceXAI is an equal opportunity employer. For details on data processing, view our </em><em><a href="https://x.ai/legal/recruitment-privacy-notice" target="_blank">Recruitment Privacy Notice</a>.</em></p></div>