Senior Software Engineer, Customer Engineering at NetBrain Technologies Inc.

<div class="content-intro"><p class="MsoNormal" style="margin-bottom: 12.0pt;"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif; color: black;">Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. &nbsp;Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.</span></p></div><p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><em><span style="font-size: 12pt;"><strong>What We Need</strong></span></em></span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif;">We are seeking a Senior Software Engineer who thrives at the intersection of customer support and software development. In this role, you will own complex, high-impact technical issues end-to-end—driving root cause analysis, collaborating cross-functionally, and contributing directly to product improvements and code. This is a highly visible position for someone who enjoys solving real-world problems while shaping the evolution of a modern SaaS platform.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><em><span style="font-size: 12pt;"><strong>What You'll Do</strong></span></em></span></p> <ul> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="1317n3r" data-start="1337" data-end="1496"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Own the end-to-end resolution of complex, high-impact customer issues, including deep technical investigation, root cause analysis, and validation of fixes</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="oz1ctj" data-start="1498" data-end="1649"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Act as a key liaison between customers, support, engineering, and product teams to drive timely resolution and ensure alignment across stakeholders</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="1cw8a6b" data-start="1651" data-end="1809"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Translate customer issues and recurring patterns into actionable insights, including well-defined feature requests and product improvement recommendations</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="f6ts28" data-start="1811" data-end="1962"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Partner with product management and engineering to influence roadmap priorities, improve product stability, and enhance overall customer experience</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="yqcfp4" data-start="1964" data-end="2169"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Design, develop, and maintain scalable, web-based SaaS applications, contributing across the full stack—from system architecture and data design to implementation, testing, and performance optimization</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="fl61ox" data-start="2171" data-end="2319"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Collaborate cross-functionally to ensure solutions meet standards for scalability, reliability, and usability in a multi-tenant SaaS environment</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="ak3q63" data-start="2321" data-end="2456"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Research, evaluate, and apply new and emerging technologies to continuously improve product capabilities and engineering efficiency</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="14x7nnq" data-start="2458" data-end="2577"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Serve as a subject matter expert for internal teams and customers, providing deep technical guidance and mentorship</span></li> </ul> <p>&nbsp;</p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><em><span style="font-size: 12pt;"><strong>What You Bring</strong></span></em></span></p> <ul> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="1u96o57" data-start="556" data-end="646"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="1o2o0r1" data-start="647" data-end="738"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">5+ years of hands-on experience developing and supporting enterprise-scale applications</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="rrckvb" data-start="740" data-end="894"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Strong computer science fundamentals, including data structures, algorithms, multithreading, and system-level concepts (memory, storage, file systems)</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="1sgn9yh" data-start="895" data-end="1006"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Solid experience with object-oriented design and modern architectural patterns (e.g., Domain-Driven Design)</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="jngtw6" data-start="1008" data-end="1109"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Deep expertise in the .NET ecosystem, including C#, ASP.NET Core, and modern backend architecture</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="1t4yv0n" data-start="1110" data-end="1247"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Experience building and operating multi-tenant SaaS platforms, with strong proficiency in EF Core, PostgreSQL, and query optimization</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="lnwqw" data-start="1249" data-end="1358"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Hands-on experience with AWS services (e.g., RDS, Lambda, SQS/SNS, CloudWatch) in production environments</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="1no9qm3" data-start="1359" data-end="1481"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Proven ability to troubleshoot complex production issues, perform root cause analysis, and optimize system performance</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="o7hei4" data-start="1483" data-end="1595"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Experience leveraging AI-assisted development tools (e.g., GitHub Copilot) to improve engineering efficiency</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="y1w5wh" data-start="1597" data-end="1728"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Strong communication skills, with the ability to clearly explain technical issues to both technical and non-technical audiences</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;" data-section-id="1iopm70" data-start="1729" data-end="1814"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Self-motivated and able to operate independently while collaborating across teams</span></li> </ul> <p>&nbsp;</p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><strong>What We Offer</strong></span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; color: rgb(0, 0, 0);">Our comprehensive compensation package is vital in how we recognize the impact that our people make in helping us achieve our goals.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; color: rgb(0, 0, 0);">For this role, the estimated base salary range is between CAD $130,000 - CAD $148,000 plus potential bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; color: rgb(0, 0, 0);">Please note that the range provided is a guideline, and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes, but is not limited to, RRSP and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.</span></p> <p>&nbsp;</p><div class="content-conclusion"><p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">NetBrain invites all interested and qualified candidates to apply for employment opportunities.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at:&nbsp;<a href="mailto:[email protected]">[email protected]</a>&nbsp;and we will be happy to assist you.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</span></p> <p>&nbsp;</p></div>