Service Operations Coordinator at Kimball Equipment Company

<p></p> <p>&nbsp;</p> <p><strong>Job Title: Service Operations Coordinator</strong></p> <p>Department: Service</p> <p>Reports To: Operations Manager/General Manager</p> <p>&nbsp;Location: Phoenix</p> <p>&nbsp;Company: Kimball Equipment Company</p> <p>&nbsp;</p> <p><strong>About Us:</strong></p> <p>Kimball Equipment Company is a leading provider of heavy equipment, parts, and services for the aggregate and mining industry. Established in 1946, we are a third-generation family-owned business with 13 locations across the western United States. We pride ourselves on our commitment to excellence, customer service, and our core values.</p> <p>&nbsp;</p> <p><strong>Position Summary:</strong></p> <p>The Service Operations Coordinator is responsible for supporting the service department by managing administrative functions, coordinating service orders, and facilitating communication between customers, technicians, and internal departments. This role plays a key part in delivering a high-quality service experience to our customers through prompt, professional, and accurate communication and documentation.</p> <p>&nbsp;</p> <p><strong>Key Responsibilities:</strong></p> <p>· Open, process, and close service work orders promptly and accurately.</p> <p>· Communicate with customers regarding service status updates, job estimates, scheduling, and follow-ups.</p> <p>· Collaborate with the service team, parts department, and Service Manager/General Manager to ensure timely completion of jobs.</p> <p>· Maintain accurate records of labor hours, parts usage, and service reports.</p> <p>· Process and submit invoices and warranty claims efficiently.</p> <p>· Ensure a high level of customer satisfaction through timely and professional communication.</p> <p>· Assist in ordering parts and coordinating logistics as needed for service jobs.</p> <p>· Support the Management group with reporting, scheduling, and departmental goals.</p> <p>· Maintain a customer-focused approach, handling issues with urgency, empathy, and attention to detail.</p> <p>&nbsp;</p> <p><strong>Qualifications:</strong></p> <p>· High school diploma or equivalent required; associate degree preferred.</p> <p>· 2+ years of administrative or customer service experience, preferably in a service, automotive, agricultural or heavy equipment industry.</p> <p>· Strong customer service skills with a professional and courteous demeanor.</p> <p>· Excellent written and verbal communication abilities.</p> <p>· High attention to detail and strong organizational skills.</p> <p>· Proficiency with Microsoft Office Suite (Word, Excel, Outlook).</p> <p>· Familiarity with ERP systems or service management software is a plus.</p> <p>· Ability to multitask and prioritize in a fast-paced, team-oriented environment.</p> <p>· Knowledge of heavy equipment, parts, or technical services is preferred.</p> <p>&nbsp;</p> <p><strong>Working Conditions:</strong></p> <p>· Office environment with periodic exposure to the shop or yard.</p> <p>· Frequent communication via phone and email with customers and technicians.</p> <p>· Must be able to sit, stand, and use a computer for extended periods.</p> <p>&nbsp;</p> <p></p>