Automotive Express Customer Service Advisor at Berlin City Auto Group

<h3 data-start="336" data-end="671"><span style="font-size: 12pt;">Are you looking to join a trusted brand that offers stability, growth, and a team that values customer-first service? Berlin City Toyota is actively hiring an Automotive Express Advisor to be the face of our express service team! If you’re passionate about delivering timely, friendly, and accurate service, we want to hear from you.&nbsp; The schedule is </span>Tuesday- Friday, 8 AM- 6 PM, and Saturday, 8 AM- 4 PM.&nbsp; SUNDAY &amp; MONDAY OFF!&nbsp;</h3> <p data-start="678" data-end="696"><span style="font-size: 12pt;"><strong data-start="678" data-end="696">What We Offer:</strong></span></p> <ul data-start="698" data-end="1119"> <li style="font-size: 12pt;" data-start="698" data-end="779"> <p data-start="700" data-end="779"><span style="font-size: 12pt;">Competitive pay plan with training and mentorship for long-term career growth. <strong>This position is commission-based and offers an annual income range of $55,000 to $73,000!</strong></span></p> </li> <li style="font-size: 12pt;" data-start="780" data-end="832"> <p data-start="782" data-end="832"><span style="font-size: 12pt;">Recognition programs &amp; performance-based rewards</span></p> </li> <li style="font-size: 12pt;" data-start="833" data-end="888"> <p data-start="835" data-end="888"><span style="font-size: 12pt;">Flexible schedule with paid time off starting Day 1 of employment</span></p> </li> <li style="font-size: 12pt;" data-start="889" data-end="980"> <p data-start="891" data-end="980"><span style="font-size: 12pt;">Comprehensive benefits package: medical, dental, vision, life, and disability insurance</span></p> </li> <li style="font-size: 12pt;" data-start="981" data-end="1018"> <p data-start="983" data-end="1018"><span style="font-size: 12pt;">401(k) with employer contribution</span></p> </li> <li style="font-size: 12pt;" data-start="1019" data-end="1070"> <p data-start="1021" data-end="1070"><span style="font-size: 12pt;">Health &amp; wellness reimbursement up to $75/month</span></p> </li> <li style="font-size: 12pt;" data-start="1019" data-end="1070"><span style="font-size: 12pt;">Uniforms provided</span></li> <li style="font-size: 12pt;" data-start="1071" data-end="1119"> <p data-start="1073" data-end="1119"><span style="font-size: 12pt;">Employee discounts and a fun team atmosphere</span></p> </li> </ul> <p data-start="1126" data-end="1580"><span style="font-size: 12pt;"><strong data-start="1126" data-end="1148">Position Overview:</strong></span><br data-start="1148" data-end="1151"><span style="font-size: 12pt;">As an <strong data-start="1157" data-end="1176">Express Advisor</strong>, you’ll be the first point of contact for our customers in the express lane. You’ll coordinate quick maintenance services such as oil changes, tire rotations, and multi-point inspections while providing exceptional customer communication and care. This role is ideal for individuals who thrive in fast-paced environments, value efficiency, and are passionate about building lasting customer relationships.</span></p> <p data-start="1587" data-end="1606"><span style="font-size: 12pt;"><strong data-start="1587" data-end="1606">What You'll Do:</strong></span></p> <ul data-start="1608" data-end="2064"> <li style="font-size: 12pt;" data-start="1608" data-end="1672"> <p data-start="1610" data-end="1672"><span style="font-size: 12pt;">Greet express service customers and review maintenance needs</span></p> </li> <li style="font-size: 12pt;" data-start="1673" data-end="1762"> <p data-start="1675" data-end="1762"><span style="font-size: 12pt;">Communicate services recommended by technicians in clear, easy-to-understand language</span></p> </li> <li style="font-size: 12pt;" data-start="1763" data-end="1828"> <p data-start="1765" data-end="1828"><span style="font-size: 12pt;">Prepare accurate estimates and obtain customer authorizations</span></p> </li> <li style="font-size: 12pt;" data-start="1829" data-end="1897"> <p data-start="1831" data-end="1897"><span style="font-size: 12pt;">Keep customers updated on service status and timing expectations</span></p> </li> <li style="font-size: 12pt;" data-start="1898" data-end="1979"> <p data-start="1900" data-end="1979"><span style="font-size: 12pt;">Ensure timely and efficient flow of vehicles through the express service lane</span></p> </li> <li style="font-size: 12pt;" data-start="1980" data-end="2064"> <p data-start="1982" data-end="2064"><span style="font-size: 12pt;">Maintain accurate service records and follow up as needed to ensure satisfaction</span></p> </li> </ul> <p data-start="2071" data-end="2087"><span style="font-size: 12pt;"><strong data-start="2071" data-end="2087">Who You Are:</strong></span></p> <ul data-start="2089" data-end="2510"> <li style="font-size: 12pt;" data-start="2089" data-end="2161"> <p data-start="2091" data-end="2161"><span style="font-size: 12pt;">2+ years of customer service experience&nbsp;</span></p> </li> <li style="font-size: 12pt;" data-start="2162" data-end="2235"> <p data-start="2164" data-end="2235"><span style="font-size: 12pt;">A clear communicator who can break down technical terms for customers</span></p> </li> <li style="font-size: 12pt;" data-start="2236" data-end="2309"> <p data-start="2238" data-end="2309"><span style="font-size: 12pt;">Driven, professional, and committed to a career in automotive service</span></p> </li> <li style="font-size: 12pt;" data-start="2310" data-end="2383"> <p data-start="2312" data-end="2383"><span style="font-size: 12pt;">A multitasker who thrives in a high-volume, team-oriented environment</span></p> </li> <li style="font-size: 12pt;" data-start="2384" data-end="2452"> <p data-start="2386" data-end="2452"><span style="font-size: 12pt;">Strong attention to detail, follow-up, and organizational skills</span></p> </li> <li style="font-size: 12pt;" data-start="2453" data-end="2510"> <p data-start="2455" data-end="2510"><span style="font-size: 12pt;">Eager to learn and grow through training and feedback</span></p> </li> </ul> <p data-start="2517" data-end="2534"><span style="font-size: 12pt;"><strong data-start="2517" data-end="2534">Requirements:</strong></span></p> <ul data-start="2536" data-end="2699"> <li style="font-size: 12pt;" data-start="2536" data-end="2561"> <p data-start="2538" data-end="2561"><span style="font-size: 12pt;">At least 18 years old</span></p> </li> <li style="font-size: 12pt;" data-start="2562" data-end="2613"> <p data-start="2564" data-end="2613"><span style="font-size: 12pt;">Valid driver’s license and clean driving record</span></p> </li> <li style="font-size: 12pt;" data-start="2614" data-end="2664"> <p data-start="2616" data-end="2664"><span style="font-size: 12pt;">Able to pass a pre-employment background check</span></p> </li> <li style="font-size: 12pt;" data-start="2665" data-end="2699"> <p data-start="2667" data-end="2699"><span style="font-size: 12pt;">Authorized to work in the U.S.</span></p> </li> </ul> <p><span style="font-size: 12pt;"><strong><span data-preserver-spaces="true">Who We Are:</span></strong></span></p> <p><span style="font-size: 12pt;"><span data-preserver-spaces="true">Berlin City Auto Group is a family of dealerships throughout Maine and Vermont. We embrace a culture that recognizes that strength lies in differences, not similarities. Our associates are a highly energized, engaged, and diverse team bound together by our core beliefs and values. Together, we are dedicated to </span><strong><span data-preserver-spaces="true">Humility, Integrity, and Passion</span></strong><span data-preserver-spaces="true">, fostering professional growth and processes that deliver great customer and associate satisfaction. Our philosophy is </span><strong><span data-preserver-spaces="true">Easy</span></strong><span data-preserver-spaces="true">&nbsp;– a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.</span></span></p> <p><span style="font-size: 12pt;"><strong>To Learn More about Berlin City Auto Group and Career Opportunities, visit us at </strong><a href="https://protect-us.mimecast.com/s/8vAeCOYXYXtW6QGtPjE5C?domain=berlincitycareers.com/"><strong>https://berlincitycareers.com/</strong></a><strong>&nbsp;</strong></span></p> <p>EEOC&nbsp;</p> <p>Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.&nbsp;</p> <p>ADA&nbsp;</p> <p>Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.&nbsp;</p> <h4 style="text-align: center;">&nbsp;</h4>