Community Growth Manager at Cypress.io

<div class="content-intro"><p>At Cypress, We aim to make software testing faster and more reliable, improving the efficiency and quality of software development. Used by hundreds of thousands of developers across 90+ countries and 30,000+ organizations, Cypress helps teams write better code and release with confidence. Cypress customers include names like Zendesk, Indeed, Splunk, Square, and Patreon. With a culture rooted in passion, collaboration, and curiosity, our fully remote team is on a mission to positively impact the developer community.</p></div><h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">The Role</h2> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The Community Growth Manager will lead engagement across the Cypress ecosystem, nurturing and growing our existing community programs, and building relationships across the broader developer and QA landscape. This role sits on the Developer and Customer Experience team and works at the intersection of community building, ecosystem partnerships, and developer marketing. The person in this role will be the connective tissue between our community and our internal teams, ensuring that what we build reflects the genuine needs of the people who use Cypress while helping Cypress show up meaningfully wherever developers and quality practitioners gather.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Compensation: $130,000–$150,000/year</strong></p> <hr class="border-border-200 border-t-0.5 my-3 mx-1.5"> <h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">What You'll Do</h2> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Grow the Cypress community through targeted outreach, activation campaigns, and partnerships that expand our reach into new audiences across the developer and QA ecosystem.</li> <li class="whitespace-normal break-words pl-2">Develop and execute programs that deepen engagement across the Cypress ecosystem, meeting community members where they are and expanding their participation over time.</li> <li class="whitespace-normal break-words pl-2">Own Cypress community programs end-to-end, including the Ambassador and Cy.Pronaut programs: identify and recruit strong candidates, lead onboarding, maintain ongoing communication, and create meaningful opportunities for members to contribute and grow.</li> <li class="whitespace-normal break-words pl-2">Build and activate community-led content and advocacy initiatives, including blogs, videos, webinars, and user group events, that create genuine value for members and extend Cypress's reach.</li> <li class="whitespace-normal break-words pl-2">Identify, cultivate, and manage strategic partnerships across the developer and QA ecosystem, including communities, professional networks, conferences, and organizations where our users and potential users are already active.</li> <li class="whitespace-normal break-words pl-2">Work closely with the Director, Developer &amp; Customer Experience to support and amplify community-led events, and help community members run local and virtual user groups in their markets.</li> <li class="whitespace-normal break-words pl-2">Act as a bridge between our community and internal teams, surfacing insights, feedback, and emerging trends to product, marketing, and customer success stakeholders.</li> <li class="whitespace-normal break-words pl-2">Develop relationships across the organization to ensure community voices are heard and members' contributions are recognized and supported.</li> <li class="whitespace-normal break-words pl-2">Track and analyze engagement data across community programs and initiatives, building the reporting frameworks and metrics — including activation rates, content pipeline contribution, and community-qualified leads — that connect community health to business outcomes and guide strategic decisions.</li> </ul> <hr class="border-border-200 border-t-0.5 my-3 mx-1.5"> <h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Who You Are</h2> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2"><strong>Team player:</strong> You collaborate openly, lead with integrity, and actively create opportunities to work cross-functionally and transparently with others.</li> <li class="whitespace-normal break-words pl-2"><strong>Highly organized:</strong> You manage multiple priorities simultaneously, keep the big picture in view, and handle the details with care.</li> <li class="whitespace-normal break-words pl-2"><strong>Self-driven:</strong> You hit the ground running once you know your goals, iterate quickly, and make sound decisions without waiting for perfect conditions.</li> <li class="whitespace-normal break-words pl-2"><strong>Creative:</strong> You are energized by trying new things and finding fresh ways to make programs more interesting, relatable, and fun.</li> <li class="whitespace-normal break-words pl-2"><strong>Accountable:</strong> People trust you to follow through, own your decisions, and do what you say you will do.</li> <li class="whitespace-normal break-words pl-2"><strong>Community mindset:</strong> You lead with compassion and inclusivity, celebrate diversity, and bring empathy to every interaction.</li> <li class="whitespace-normal break-words pl-2"><strong>Ecosystem thinker:</strong> You see community as a living network and know how to identify adjacent spaces, cultivate partnerships, and build bridges that create value on both sides.</li> <li class="whitespace-normal break-words pl-2"><strong>Impact-oriented:</strong> You think beyond participation counts to the real outcomes your programs create, and you use that lens to prioritize and measure your work.</li> <li class="whitespace-normal break-words pl-2"><strong>Data enthusiast:</strong> You gather and interpret data naturally, and use it as a foundation for building initiatives and solving problems.</li> </ul> <hr class="border-border-200 border-t-0.5 my-3 mx-1.5"> <h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Your Skills &amp; Experience</h2> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">3–4 years of community management experience within a developer tools, open source, or technical SaaS context.</li> <li class="whitespace-normal break-words pl-2">Demonstrated success owning community programs and initiatives, including ambassador or advocate programs, with measurable outcomes.</li> <li class="whitespace-normal break-words pl-2">Experience building and managing external relationships with communities, partners, or ecosystem organizations beyond internal program management.</li> <li class="whitespace-normal break-words pl-2">Comfort working cross-functionally with Marketing, Customer Success, and other internal teams.</li> <li class="whitespace-normal break-words pl-2">Genuine understanding of developer culture and what earns trust in technical and open source spaces.</li> <li class="whitespace-normal break-words pl-2">Familiarity with community analytics and engagement tools, and comfort using data to guide decisions and report on impact.</li> <li class="whitespace-normal break-words pl-2">Strong interpersonal skills and a genuine talent for building relationships across a wide range of people and organizations.</li> <li class="whitespace-normal break-words pl-2">Excellent verbal and written communication skills.</li> <li class="whitespace-normal break-words pl-2">Moderation experience would be ideal, but is not required.</li> </ul> <hr class="border-border-200 border-t-0.5 my-3 mx-1.5"> <h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Why Cypress</h2> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2"><strong>Own a function with real scope:</strong> You will be a team of one with direct access to leadership, meaningful autonomy, and the ability to shape community strategy from the ground up — with a clear path to grow the team as the function scales.</li> <li class="whitespace-normal break-words pl-2"><strong>Work where community actually matters:</strong> Cypress was built on open source and our community is not a marketing afterthought — it is core to how we grow, improve, and earn trust.</li> <li class="whitespace-normal break-words pl-2"><strong>Grow alongside the product:</strong> As Cypress expands, this role grows with it, with a clear path for career development and increasing scope over time.</li> <li class="whitespace-normal break-words pl-2"><strong>Collaborate with people who care:</strong> Our Developer and Customer Experience team sits at the center of how Cypress shows up for our users, and we take that seriously.</li> <li class="whitespace-normal break-words pl-2"><strong>Fully remote with a strong culture:</strong> We are a distributed team that operates on trust, transparency, and a genuine respect for the developers we serve.</li> </ul> <hr class="border-border-200 border-t-0.5 my-3 mx-1.5"> <p><strong>#LI-Remote</strong></p><div class="content-conclusion"><p><em>Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, and are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!</em></p> <p><em>We are an inclusive employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</em></p></div>