Senior Teller - Lombard, IL (South Main Branch) at Old Second National Bank

<div class="content-intro"><p><strong>Who We Are</strong></p> <p>At Old Second, you're first!&nbsp; &nbsp;For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.</p> <p>With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets.&nbsp; At Old Second we embrace values that foster an environment of community and growth.&nbsp; Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers.&nbsp; Be a part of something big as we continue our growth story together!</p></div><p><strong><span style="font-family: arial, helvetica, sans-serif; color: rgb(22, 145, 121);">Move your career forward at Old Second.</span></strong></p> <p><strong>Position Overview</strong></p> <p>The Senior Teller is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking.&nbsp; The Senior Teller assists the Teller Supervisor with compliance of policies/procedures, customer problem/resolution and fostering achievement of team sales goals.</p> <p><strong>Essential Job Functions</strong></p> <p><strong>Performs daily teller responsibilities:</strong></p> <ul> <li>Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications).&nbsp; Meets or exceeds established customer service expectations including manager observations.</li> <li>Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification and availability of funds.</li> <li>Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier’s checks.</li> <li>Counts, proves, and packages currency according to policy and procedure.&nbsp; Balances cash drawer and researches all teller differences within the specified timeframe.&nbsp;</li> <li>Effectively uses technology in order to accurately complete customer transactions.</li> <li>Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.</li> <li>Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems.</li> <li>Maintains flexibility to float to other branches and/or work dynamic schedules needed.&nbsp; Availability to work during branch hours: Monday-Friday, 8:30am-5:30pm and Saturday, 8:30am-1:00pm. &nbsp;</li> </ul> <p><strong>Additional Responsibilities for Senior Tellers:</strong></p> <ul> <li>Has some authority to make check/cash disbursement decisions.</li> <li>Assists manager with regulatory compliance, security and bank policies and procedures relating to the Teller area.</li> <li>Assists in providing teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy.</li> <li>Provides additional operational support to Teller Supervisor, including performing end-of-day balancing functions, assisting in quarterly audit work, processing Travelers Checks, and cash ordering.</li> <li>May assist maintaining teller currency level requirements and orders sufficient cash to support the teller operation.</li> <li>May assist with audits and security tests as scheduled.</li> <li>Models desired customer service and sales behaviors for others to follow.</li> <li>Actively participates in the branches efforts to reach sales referral goals through meeting individually assigned goals.</li> <li>May assist in ordered supplies necessary for day-to-day operations of the teller area.</li> </ul> <p><strong>Minimum Requirements:</strong></p> <ul> <li>High School diploma (or equivalent) and one year or more of related experience (banking, cash handling, customer service, and/or sales; or equivalent combination of education or experience.</li> <li>Must work onsite to perform responsibilities of this position.</li> </ul> <p><strong>Competencies:&nbsp; </strong></p> <ul> <li>Demonstration of excellent customer service and professional communication.</li> <li>Dedication to product promotion and sales referrals.</li> <li>Strong attention to detail; precision &amp; accuracy.</li> <li>Intermediate computer skills.</li> <li>Compliance with bank rules &amp; regulations.</li> <li>Experience balancing teller drawer and reconciling differences.</li> <li>Reliable: dedication &amp; commitment to work; follow-through on all tasks.</li> </ul> <p><strong>Preferred, but not required:</strong></p> <ul> <li>2+ years of Teller experience</li> <li>Leadership experience a plus.</li> </ul> <hr> <p><strong>Compensation &amp; Benefits</strong></p> <p><strong>Base pay:</strong>&nbsp; $18.10 - $22.75/hour.&nbsp; Old Second is committed to fair and equitable pay practices.&nbsp; Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.&nbsp;</p> <p><strong>Variable pay:&nbsp; </strong>Eligible to participate in the Retail Incentive Plan.&nbsp; Payment varies based upon sales referral activities.</p> <p><strong>Benefits:&nbsp; </strong><a href="https://www.oldsecond.com/resources-services/how-we-support-you/">How We Support You - Old Second</a></p><div class="content-conclusion"><p>Thanks for considering Old Second!&nbsp;&nbsp;</p></div>