Territory Account Manager at Agero, Inc.

RemoteFull-timeRemoteAutomotive RoadsidePosted about 1 month ago

About the Role

<div class="content-intro"><h4>About Agero:</h4> <h4>Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit <a href="https://www.agero.com/">https://www.agero.com/</a>.</h4> Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.</div>Role Description and Mission: The Territory Account Manager (TAM) serves as the primary business owner and strategic partner for a defined portfolio of small-business and emerging clients. The TAM is responsible for the comprehensive management of clients in a defined territory, overseeing commercial retention, operational success, and strategic growth. Unlike roles solely focused on transactional support, the TAM exercises independent judgment to resolve support issues, formulate account strategies, and resolve complex operational challenges within their assigned territory. The individual acts as a full-service consultant, analyzing client needs to prescribe appropriate solutions while collaborating closely with regionally aligned internal teams. Key Outcomes:  Client Acquisition & Program Adoption <ul> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Proactively identify client needs within an assigned market to solicit enrollment in relevant products and services.</li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Drive successful product activation and sustained adoption among new and existing key accounts.</li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Provide training and post-activation support to ensure program success.</li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Serve as an account management and program reinforcement resource for the assigned territory or region.</li> </ul> Strategic Relationship Management <ul> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Cultivate and maintain strong relationships with client stakeholders to secure program buy-in and long-term partnership.</li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Conduct data-backed business reviews for stakeholders, highlighting achievements and identifying strategic growth areas.</li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Analyze client business objectives to recommend and pursue opportunities for cross-selling and upselling solutions.</li> </ul> Operational & Financial Support <ul> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Evaluate and resolve billing discrepancies, assessing the commercial impact of financial disputes.</li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Independently authorize credits or negotiate payment terms within established portfolio limits.</li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Apply in-depth knowledge of product workflow to provide necessary support.</li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Contribute to data reconciliation and audit projects as required.</li> </ul> Skills, Education and Experience: EDUCATION:  College degree in Business or equivalent work experience is required. Bachelor’s degree in Business Administration, Communications, or a related field is strongly preferred to support the requirement for analytical and commercial discretion. EXPERIENCE:  2-4 years of experience in Account Management, B2B Consultative Sales, or Client Success. Demonstrated experience autonomously managing client relationships, analyzing data to drive decisions, and phone based selling.   ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES):  <ul> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Lead Development: Demonstrates a foundational understanding of the sales process; capable of applying pipeline management techniques to cultivate and develop leads.</li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Issue Resolution: Approaches daily client challenges with a helpful, solution-oriented mindset; effectively utilizes internal resources to resolve standard issues and knows when to escalate complex or ambiguous problems to leadership.</li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Professional Communication: Communicates with clarity and empathy; capable of guiding client stakeholders through standard processes and facilitating constructive conversations regarding program inquiries or billing concerns.</li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Data Utilization: Ability to pull, organize, and review standard performance metrics (e.g., usage data, NPS) to monitor basic account health, identify clear trends, and flag potential risks to senior team members.</li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Cross-Functional Collaboration: As the internal support department work collaboratively with other departments (e.g., Sales, Product) to ensure the timely and accurate execution of client administrative and operational requests.</li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;">Task Management & Accountability: Takes ownership of daily responsibilities and client deliverables; efficiently manages a high volume of tasks and adapts to workflow changes to support the team's broader activation goals.</li> </ul> WORKING RELATIONSHIPS: The role operates with guided autonomy, escalating complex commercial or operational issues to leadership. It collaborates frequently with internal product, marketing, and sales teams. Hiring In: <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);" data-stringify-indent="0" data-stringify-border="0"> United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia </li> </ul> The anticipated closing date to submit applications for this role is June 1, 2026. Join our <a href="https://my.greenhouse.io/users/sign_in">Greenhouse Candidate Portal</a> to track your application status and receive instant alerts for future openings.<div class="content-pay-transparency"><div class="pay-input"><div class="description">The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.</div><div class="title">National Pay Range</div><div class="pay-range">$60,000—$70,000 USD</div></div></div><div class="content-conclusion">Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being:  Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: <ul> <li>Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.</li> <li>Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.</li> <li>Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. <ul> <li>For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.</li> </ul> </li> <li>Family Support: Parental planning benefits to assist associates through life’s milestones.</li> <li>Bonus/Incentive Programs</li> </ul> Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div>

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