Customer Support Specialist at HealthJoy

<p>&nbsp;</p> <p><strong>*This is a fully remote role that is based in Ukraine. Job applicant must reside in Ukraine.</strong></p> <p><strong>Come for the mission. Stay for the experience.</strong></p> <p>Let’s keep things simple: we’re a talented, hard-working and compassionate team driving toward a mission that impacts every single one of us - even you!</p> <p>Healthcare benefits are complex, underutilized and a mystery for most people. That’s why it’s our vision to remove the complexity from being healthy and well. HealthJoy guides employees to affordable, high-quality healthcare by consolidating our clients’ health and wellness strategies into a simple, unified digital experience. This leads to healthier employees and a healthier bottom line.</p> <p>With over $100M in fundraising to date, HealthJoy has garnered workplace awards for Inc.'s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to over 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Member Services Team making that happen.</p> <p><strong>Your&nbsp;impact.</strong></p> <ul> <li>As&nbsp;a&nbsp;Healthcare&nbsp;Concierge&nbsp;(HCC),&nbsp;you'll&nbsp;process&nbsp;member&nbsp;requests&nbsp;(tickets).&nbsp;Our&nbsp;priorities:&nbsp;quality&nbsp;service,&nbsp;fully&nbsp;informing&nbsp;members&nbsp;about&nbsp;benefits,&nbsp;and&nbsp;the&nbsp;best&nbsp;ways&nbsp;to&nbsp;use&nbsp;them&nbsp;within&nbsp;the&nbsp;shortest&nbsp;time&nbsp;possible;</li> <li>Search for doctors, clinics, and other healthcare facilities that suit the members’ needs most accurately;</li> <li>Interact&nbsp;with&nbsp;members&nbsp;via&nbsp;telephone&nbsp;and&nbsp;chat&nbsp;to&nbsp;assist&nbsp;and&nbsp;support&nbsp;an&nbsp;appropriate&nbsp;level&nbsp;of&nbsp;care.&nbsp;This&nbsp;may&nbsp;include&nbsp;making&nbsp;outbound&nbsp;calls&nbsp;to&nbsp;members&nbsp;and/or&nbsp;providers&nbsp;to&nbsp;assist&nbsp;in&nbsp;scheduling&nbsp;appointments,&nbsp;closing&nbsp;gaps&nbsp;in&nbsp;care;</li> <li>Partner&nbsp;with&nbsp;your&nbsp;leadership&nbsp;team,&nbsp;the&nbsp;practice&nbsp;administrative&nbsp;or&nbsp;clinical&nbsp;staff&nbsp;to&nbsp;determine&nbsp;the&nbsp;best&nbsp;strategies&nbsp;to&nbsp;support&nbsp;the&nbsp;practice&nbsp;and&nbsp;our&nbsp;members;</li> <li>Provide&nbsp;a&nbsp;WOW&nbsp;experience&nbsp;and&nbsp;care&nbsp;to&nbsp;HealthJoy’s&nbsp;American&nbsp;customer&nbsp;base.</li> </ul> <p><strong>Your&nbsp;experience&nbsp;and&nbsp;expected&nbsp;skill&nbsp;set.</strong></p> <ul> <li>Proficiency&nbsp;in&nbsp;the&nbsp;English&nbsp;language&nbsp;(Upper-Intermediate+&nbsp;level);</li> <li>Exceptional&nbsp;communication&nbsp;skills&nbsp;(leverage&nbsp;effectively&nbsp;internal&nbsp;and&nbsp;external&nbsp;channels)</li> <li>High&nbsp;level&nbsp;of&nbsp;Empathy&nbsp;(presented&nbsp;in&nbsp;daily&nbsp;customer&nbsp;and&nbsp;peer&nbsp;interactions);</li> <li>Strong&nbsp;critical&nbsp;thinking&nbsp;skills&nbsp;(ask&nbsp;questions,&nbsp;gather&nbsp;relevant&nbsp;information,&nbsp;devise&nbsp;solutions);</li> <li>Solid&nbsp;level&nbsp;of&nbsp;accountability&nbsp;(follow&nbsp;through&nbsp;on&nbsp;commitments,&nbsp;take&nbsp;responsibility,&nbsp;deliver&nbsp;work&nbsp;on&nbsp;time)</li> <li>Ability&nbsp;to&nbsp;adapt&nbsp;to&nbsp;frequent&nbsp;change;</li> <li>Ability&nbsp;to&nbsp;work&nbsp;effectively&nbsp;both&nbsp;independently&nbsp;and&nbsp;collaboratively;</li> <li>Proficiency&nbsp;in&nbsp;Office&nbsp;Suite&nbsp;and&nbsp;Google&nbsp;Programs;</li> <li>Experience&nbsp;in&nbsp;the&nbsp;Customer&nbsp;Support/Service&nbsp;field&nbsp;would&nbsp;be&nbsp;a&nbsp;plus.</li> </ul> <p><strong>Role&nbsp;details.</strong></p> <ul> <li>Working&nbsp;schedule&nbsp;5/2&nbsp;–&nbsp;15:30&nbsp;to&nbsp;24:00;</li> <li>20&nbsp;paid&nbsp;vacation&nbsp;days&nbsp;per&nbsp;12-month&nbsp;period,&nbsp;paid&nbsp;days&nbsp;for&nbsp;sick&nbsp;leaves.</li> </ul> <p><strong>Our&nbsp;rewards.</strong></p> <p>Work&nbsp;should&nbsp;be&nbsp;meaningful&nbsp;and&nbsp;rewarding.&nbsp;HealthJoy&nbsp;offers&nbsp;a&nbsp;robust&nbsp;package&nbsp;of&nbsp;employee&nbsp;perks&nbsp;and&nbsp;benefits,&nbsp;including:</p> <ul> <li><strong>Employment:</strong></li> </ul> <p>HealthJoy&nbsp;LLC&nbsp;is&nbsp;part&nbsp;of&nbsp;the&nbsp;Ukraine&nbsp;Diia&nbsp;City&nbsp;legal&nbsp;framework.&nbsp;On&nbsp;your&nbsp;first&nbsp;day,&nbsp;you&nbsp;will&nbsp;sign&nbsp;a&nbsp;Gig-Contract&nbsp;via&nbsp;the&nbsp;Vchasno&nbsp;system,&nbsp;gaining&nbsp;a&nbsp;status&nbsp;of&nbsp;a&nbsp;Gig-Specialist.</p> <ul> <li><strong>Competitive&nbsp;compensation:&nbsp;</strong></li> </ul> <p>The&nbsp;compensation&nbsp;grows&nbsp;as&nbsp;you&nbsp;grow&nbsp;with&nbsp;HealthJoy,&nbsp;with&nbsp;the&nbsp;potential&nbsp;to&nbsp;double&nbsp;it&nbsp;within&nbsp;1.5&nbsp;years.&nbsp;Top&nbsp;performers&nbsp;earn&nbsp;KPI-based&nbsp;bonuses.</p> <ul> <li><strong>Great&nbsp;career&nbsp;growth&nbsp;opportunities:&nbsp;</strong></li> </ul> <p>You will have a chance to go through a career path from Junior to Middle, and Senior Specialist, and eventually grow into a Team Leader. Alternatively, it may be possible to grow horizontally and take the position of Learning&amp;Development Leader, Quality Assurance Analyst or Process Analyst.</p> <ul> <li><strong>Healthcare</strong>:</li> </ul> <p>As a healthcare-focused company, we provide 100% health insurance coverage for our employees, with the option to insure their family members at a reduced rate.</p> <ul> <li><strong>Education:&nbsp;</strong></li> </ul> <p>Benefit from company-sponsored English classes, a corporate learning platform “Udemy” for professional development, and internal/external educational events. Our L&amp;D department provides broad knowledge of the American healthcare system and cultural peculiarities.</p> <ul> <li><strong>Mental&nbsp;health&nbsp;support&nbsp;program</strong>:</li> </ul> <p>Employees have access to personal therapy sessions and additional virtual mental health lectures - all from the comfort of home.</p> <ul> <li><strong>Company&nbsp;events</strong>:</li> </ul> <p>To stay in touch with the team we hold happy hours,<strong>&nbsp;</strong>team&nbsp;buildings,&nbsp;as&nbsp;well&nbsp;as&nbsp;recreational&nbsp;events.</p> <ul> <li><strong>Gym:</strong></li> </ul> <p>Access&nbsp;corporate&nbsp;discounts&nbsp;and&nbsp;special&nbsp;offers&nbsp;at&nbsp;Sport&nbsp;Life,&nbsp;one&nbsp;of&nbsp;Ukraine's&nbsp;largest&nbsp;sports&nbsp;hubs.</p> <ul> <li><strong>Remote&nbsp;work</strong>:</li> </ul> <p>Being a remote-first company, we provide the needed essential equipment for comfortable work from home (or anywhere!)</p> <p><strong>Commitment&nbsp;to&nbsp;Equal&nbsp;Pay</strong></p> <p>At&nbsp;HealthJoy,&nbsp;we&nbsp;are&nbsp;committed&nbsp;to&nbsp;creating&nbsp;a&nbsp;diverse&nbsp;and&nbsp;inclusive&nbsp;workplace&nbsp;where&nbsp;everyone&nbsp;has&nbsp;the&nbsp;opportunity&nbsp;to&nbsp;succeed&nbsp;and&nbsp;thrive.</p> <p>We&nbsp;believe&nbsp;that&nbsp;everyone&nbsp;should&nbsp;be&nbsp;paid&nbsp;based&nbsp;on&nbsp;their&nbsp;qualifications,&nbsp;experience,&nbsp;and&nbsp;the&nbsp;work&nbsp;that&nbsp;they&nbsp;do,&nbsp;and&nbsp;not&nbsp;on&nbsp;their&nbsp;gender,&nbsp;race,&nbsp;or&nbsp;any&nbsp;other&nbsp;personal&nbsp;characteristic.&nbsp;Our&nbsp;compensation&nbsp;practices&nbsp;are&nbsp;essential&nbsp;to&nbsp;fostering&nbsp;a&nbsp;diverse&nbsp;and&nbsp;inclusive&nbsp;culture&nbsp;where&nbsp;we&nbsp;value&nbsp;the&nbsp;contributions&nbsp;of&nbsp;all&nbsp;our&nbsp;employees.</p> <p>We&nbsp;conduct&nbsp;thorough&nbsp;annual&nbsp;reviews&nbsp;of&nbsp;employee&nbsp;pay&nbsp;and&nbsp;our&nbsp;pay&nbsp;practices&nbsp;to&nbsp;ensure&nbsp;we&nbsp;reward&nbsp;the&nbsp;right&nbsp;behaviors&nbsp;and&nbsp;are&nbsp;providing&nbsp;equal&nbsp;pay&nbsp;for&nbsp;equal&nbsp;work.</p> <p>Additionally, we assess the external market and internal equity across like roles. As part of our regular review of pay practices, HealthJoy examines employee pay for potential disparities between persons of different genders, races and ethnicities that are not explainable by objective factors such as performance, experience level, credentials, or location, and are committed to correcting any issues and reviewing practices from unintended outcomes.</p> <p><strong>Commitment&nbsp;to&nbsp;Equal&nbsp;Opportunity</strong></p> <p>HealthJoy&nbsp;is&nbsp;committed&nbsp;to&nbsp;creating&nbsp;a&nbsp;diverse&nbsp;environment&nbsp;and&nbsp;is&nbsp;proud&nbsp;to&nbsp;be&nbsp;an&nbsp;equal&nbsp;opportunity&nbsp;employer.</p> <p>All&nbsp;qualified&nbsp;applicants&nbsp;receive&nbsp;consideration&nbsp;for&nbsp;employment&nbsp;without&nbsp;regard&nbsp;to&nbsp;race,&nbsp;color,&nbsp;religion,&nbsp;gender,&nbsp;gender&nbsp;identity&nbsp;or&nbsp;expression,&nbsp;sexual&nbsp;orientation,&nbsp;national&nbsp;origin,&nbsp;genetics,&nbsp;disability,&nbsp;age,&nbsp;or&nbsp;any&nbsp;other&nbsp;basis&nbsp;forbidden&nbsp;under&nbsp;federal,&nbsp;state,&nbsp;or&nbsp;local&nbsp;law.</p> <p>Don’t meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. HealthJoy is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role and HealthJoy, we encourage you to apply. You may be just the right candidate for this or other roles.</p> <p>&nbsp;</p>