E-Commerce Operation Manager at Reolink

<div class="content-intro"><p><strong>Reolink</strong>, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions.<br>Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most.</p></div><p><span data-font-family="Indeed Sans">Job Responsibilities:</span></p> <ul> <li><span data-font-family="Indeed Sans">Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image.</span></li> <li><span data-font-family="Indeed Sans">Handle first-level escalated technical issues, collaborate with R&amp;D teams to drive problem resolution, and improve customer satisfaction.</span></li> <li><span data-font-family="Indeed Sans">Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality.</span></li> <li><span data-font-family="Indeed Sans">Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.</span></li> <li><span data-font-family="Indeed Sans">Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.</span></li> </ul> <p><span data-font-family="Indeed Sans">Qualifications:</span></p> <ul> <li><span data-font-family="Indeed Sans">Bachelor's degree or above, any major is acceptable; minimum 1 year of on-site call center support experience, with a background in the security industry preferred.</span></li> <li><span data-font-family="Indeed Sans">English proficiency: with fluent English listening, speaking, reading, and writing skills, enabling its use as a working language.</span></li> <li><span data-font-family="Indeed Sans">Excellent service orientation, teamwork, and communication skills, with the ability to resolve issues quickly and drive results.</span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay Range</div><div class="pay-range"><span>$3,000</span><span class="divider">&mdash;</span><span>$9,000 SGD</span></div></div></div>