Dock Sortation Lead at Saltbox

<p><strong>Dock Sortation Lead</strong></p> <p><em>Full-Time Hourly&nbsp; ·&nbsp; Operations&nbsp; ·&nbsp; Alexandria, Virginia</em></p> <p><em>Reports to: Location Manager</em></p> <p><strong>ABOUT SALTBOX</strong></p> <p>Saltbox makes the hardest parts of running a small online business simple. We bring together flexible warehouse suites, offices, and hands-on logistics support so eCommerce entrepreneurs can scale with confidence. When you join Saltbox, you're helping real small business owners in your own backyard succeed.</p> <p><strong>We're launching something new. And we need the right people to run it.</strong></p> <p>The Dock Sortation Lead owns the daily sortation operation at our Alexandria location: packages in, team managed, every SLA hit, every driver handed off clean. <strong>Your job is to run the dock: every package sorted, every SLA hit, and your team executing at standard from the moment the first pallet arrives.</strong></p> <p>This role has a clear scorecard, real autonomy, and direct impact you can measure every morning. If you thrive in fast, high-accountability environments, this is your seat.</p> <p><strong>WHAT THE JOB LOOKS LIKE</strong></p> <p>Your shift starts around 5:00am. Pallets arrive, packages get scanned and sorted into batches, and your team needs to be ready before the first driver shows up. You're on the floor the whole time: coaching throughput, catching errors before they become SLA misses, and making sure every handoff is clean. After dispatch, you submit your daily ops report and handle any exceptions or escalations.</p> <p><strong>WHAT YOU WILL OWN</strong></p> <p><strong>Shift and sortation operations</strong></p> <ul> <li>Run the end-to-end sortation process: pallets in, packages scanned and sorted, batches staged, drivers dispatched</li> <li>Stay on the floor and hands-on when volume or staffing needs it</li> </ul> <p><strong>Team leadership</strong></p> <ul> <li>Manage 2 to 7 Dock Sortation Specialists depending on volume</li> <li>Coach throughput (225 scans/person/hour) and Sort App usage in real time</li> <li>Get every team member trained and Sort App certified before they touch a package</li> <li>Hold standards on the floor, not after the shift ends</li> </ul> <p><strong>SLA and quality compliance</strong></p> <ul> <li>Own site performance against all SLAs: delivery, loss rate, sort completion, and dispatch targets</li> <li>Flag risks early enough to fix them, not after they become misses</li> </ul> <p><strong>Driver coordination and exception handling</strong></p> <ul> <li>Verify Runner identity, match to batches, confirm in Sort App — you're the last check before packages leave</li> <li>Handle damaged packages and escalate missing ones immediately</li> <li>Respond to partner communications within 30 minutes during operational hours</li> </ul> <p><strong>Reporting and compliance</strong></p> <ul> <li>Submit a complete daily ops report every shift: volume, device count, truck times, inventory, escalations</li> <li>Maintain camera coverage and corporate device discipline at all times — zero unauthorized usage</li> </ul> <p><strong>HOW WE MEASURE SUCCESS</strong></p> <ul> <li>100% of packages sorted by 9:00am local time</li> <li>99.5% of packages dispatched by 11:00am</li> <li>Warehouse On-Time Delivery at 99.9%</li> <li>Loss rate below 0.02% of scanned packages</li> <li>Daily ops report submitted completely and on time, every shift</li> <li>Team fully trained and Sort App certified before handling packages</li> <li>Zero unauthorized device usage or credential sharing</li> </ul> <p>&nbsp;</p> <p><strong>WHO THRIVES HERE</strong></p> <ul> <li>You're energized by early mornings and a fast floor, not worn down by them</li> <li>You hold yourself and your team to high standards and earn trust doing it</li> <li>You stay calm and decisive at 6:00am when things get hectic</li> <li>You track details and follow up without being reminded</li> <li>You take ownership of outcomes, not just tasks</li> <li>You communicate clearly under time pressure, in writing and on the floor</li> </ul> <p><strong>WHAT YOU BRING</strong></p> <ul> <li>Comfortable using AI tools&nbsp;</li> <li>1 to 3+ years leading a team in warehouse, logistics, or fulfillment</li> <li>Experience with scanning, sortation, or distribution workflows</li> <li>Familiar with SLA-driven operations where accuracy and speed both matter</li> <li>Available for early-morning shifts, 7-day rotation</li> </ul> <p><strong>WHAT WE OFFER</strong></p> <ul> <li>Medical coverage, 100% covered for two Aetna plans, or a low premium for PPO</li> <li>Dental and vision covered at 100%</li> <li>401K plan options</li> <li>Company-paid long-term and short-term disability and life insurance</li> <li>Paid holidays, vacation time, sick time, and paid parental leave</li> <li>Learning and professional development budget</li> </ul> <p><strong>HOW WE WORK WITH AI</strong></p> <p>AI is part of how we work at Saltbox. Every role here is expected to use AI tools as part of daily work, not as a novelty, but as a real lever for doing the job better. We invest in protected time, training budget, and a peer community to support that growth, and we expect every team member to lean in.</p> <p><strong>READY TO APPLY?</strong></p> <p>This is a full-time hourly position at $23 to $26 per hour. Shifts are early morning, typically 3:00am to 11:00 am, seven days per week on a rotation at our Alexandria, Virginia location. Only New Year's Day and Christmas Day are closed.</p> <p>If you're ready to own something real and lead a team that makes it happen every morning, we want to hear from you. Apply today and become part of the Saltbox team.</p> <p>Learn more at www.saltbox.com</p>