Maintenance Manager, Charleston and Kiawah Island at Pacaso

<div class="content-intro"><h2><strong>About Pacaso</strong></h2> <p>Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. We've reimagined the second home category — pairing a thoughtfully designed co-ownership model with simplified financials, equitable scheduling, and dedicated local property management, so owners get the joy of a true second home without the hassle.</p> <p>Since launch, Pacaso has facilitated more than <strong>$1.2 billion in gross real estate transactions and service fees</strong> across <strong>40+ destinations</strong> in the U.S., Mexico, and Europe — including Aspen, Lake Tahoe, Napa, Malibu, Palm Springs, Cabo, Paris, London, and most recently Florence, Milan, and Rome. We've raised over <strong>$300 million in cumulative equity funding</strong>, closed the largest real estate Regulation A+ offering of 2025, and reserved the Nasdaq ticker <strong>PCSO</strong> as we build toward a public listing.</p> <p>Our work has been featured in <em>The New York Times</em>, <em>The Wall Street Journal</em>, <em>Fortune</em>, <em>Forbes</em>, <em>CNBC</em>, <em>Bloomberg</em>, and others.</p> <h2><strong>Recognition</strong></h2> <p>We're a Certified Great Place to Work and have been honored for both our culture and our category-defining work:</p> <ul> <li>No. 5, Forbes America's Best Startup Employers (2026) — our second consecutive Top 10 ranking</li> <li>Newsweek's America's Greatest Startup Workplaces (2025)</li> <li>Winner, 2025 Inman Best of Proptech Awards — Consumer Experience &amp; Marketplace Innovation</li> <li>Fortune &amp; Great Place To Work Best Workplaces in Real Estate (2024)</li> <li>Best Workplace in the Bay Area™ (2023)</li> <li>LinkedIn Top Startup (2022) · Glassdoor Best Places to Work, #6 (2022)</li> </ul></div><p>The Maintenance Manager is the in-market execution owner of Pacaso’s Internal Maintenance function, a revenue-generating service line within Asset Management. This role is responsible for completing billable maintenance work, ensuring rapid resolution of home issues, and maintaining homes to Pacaso’s luxury standards.</p> <p>Operating as Pacaso’s internal vendor, the Maintenance Manager delivers high-quality, efficient repairs while partnering closely with Asset Managers to protect asset performance and owner experience. This role emphasizes execution excellence, cost recovery, and proactive asset care.</p> <p><strong>Key Responsibilities</strong></p> <h3>Work Order Execution &amp; Technical Delivery</h3> <ul> <li>Receive, triage, and execute assigned maintenance work orders across a portfolio of homes</li> <li>Complete handyman repairs within defined scope, quality, and safety standards</li> <li>Diagnose issues across core home systems (electrical, plumbing, HVAC basics, appliances, smart home tech)</li> <li>Escalate specialized or out-of-scope work to Asset Management with clear scoping and recommendations</li> <li>Ensure all work is completed efficiently, correctly the first time, and aligned with Pacaso Home Standards</li> </ul> <h3>Maintenance Queue &amp; Dispatch Execution</h3> <ul> <li>Partner with the Maintenance Coordinator to manage scheduling, routing, and daily execution priorities</li> <li>Respond to urgent and in-stay issues with speed and professionalism</li> <li>Maintain accurate and detailed work order notes, including diagnostics, actions taken, and outcomes</li> <li>Communicate clearly on timelines, status updates, and completion outcomes</li> </ul> <h3>Home Readiness &amp; Quality Standards</h3> <ul> <li>Ensure all repairs contribute to homes being consistently stay-ready, safe, and fully functional</li> <li>Identify and address root causes to prevent repeat issues</li> <li>Support Asset Managers in maintaining Pacaso Home Standards through high-quality execution</li> <li>Flag risks, recurring issues, and preventative maintenance opportunities proactively</li> </ul> <h3>Billing &amp; Documentation</h3> <ul> <li>Track labor, materials, and completion notes accurately</li> <li>Ensure maintenance work is properly logged for property billing<br><br></li> </ul> <h3><strong>Qualifications</strong></h3> <ul> <li>5–8+ years of experience in residential maintenance, handyman services, or property operations</li> <li>Strong troubleshooting skills across home systems, appliances, and general repairs</li> <li>Experience working in high-end or luxury residential environments preferred</li> <li>Ability to prioritize and execute in a fast-paced, high-volume environment</li> <li>Strong attention to detail and commitment to quality workmanship</li> <li>Comfortable using work order systems, mobile tools, and basic technology platforms</li> <li>Excellent communication skills and professionalism when working in occupied homes</li> <li>Must be able to lift 50 pounds&nbsp;</li> <li>Must reside in or near Charleston, Johns Island or Kiawah Island, South Carolina</li> </ul> <h3>Compensation</h3> <ul> <li>$85,000 salary and equity (RSU's)</li> </ul><div class="content-conclusion"><h2><strong>Why You'll Love Working Here</strong></h2> <p>We invest in our Crew the way we invest in our homes — thoughtfully, generously, and with care.</p> <ul> <li><strong>Competitive base salary and meaningful equity</strong> — every Crew member shares in what we're building</li> <li><strong>Discretionary time off</strong> — take the rest you need, when you need it</li> <li><strong>Premium medical, dental, and vision coverage</strong> for you and your family</li> <li><strong>Sponsored memberships</strong> to One Medical, Peloton, and WellHub for whole-person, modern healthcare</li> <li><strong>401(k)</strong> to help you build long-term security</li> <li><strong>Paid parental leave</strong> for primary and secondary caregivers</li> <li><strong>Home office stipend</strong> and a monthly internet and cell phone reimbursement to set you up for great remote work</li> <li><strong>Quarterly team gatherings</strong> and ongoing learning and development investment</li> </ul> <h2><strong>Our Commitment</strong></h2> <p>Pacaso is proud to be an equal opportunity employer. We welcome applicants of every race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, ability, and background — including veterans and individuals with disabilities. We believe a Crew as diverse as the owners we serve makes Pacaso stronger, and we're committed to building a workplace where every voice belongs.</p> <p>&nbsp;</p></div>