Supplier Readiness Professional (B2B Customer Support) - Bilingual Norwegian/English at Avetta

<p><em><span data-teams="true">Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.</span></em></p> <p><u>SUMMARY</u></p> <p>The Supplier Readiness Professional will deliver high-quality, specialized support services to suppliers by resolving complex issues, managing proactive service workflows, assist with country specific safety manual reviews and ensuring compliance with internal standards and external requirements. <strong>This position requires being fluent in both Norwegian and English.</strong></p> <p><strong>If within commutable distance to our office in Maidenhead, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).&nbsp; &nbsp;Those outside of commutable distance, but still residing within England, may be considered on a remote basis.&nbsp;</strong></p> <p><strong>Please note: this role requires full working rights in England without current or future sponsorship.</strong></p> <p><u>ESSENTIAL DUTIES AND RESPONSIBILITIES:</u></p> <ul> <li>Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce.</li> <li>Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness.</li> <li>Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues.</li> <li>Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements</li> <li>Support onboarding and training of new RTW reps, including mentoring and shadowing.</li> <li>Participate in special projects, including process improvement initiatives and pilot programs.</li> <li>Collaborate with third parties (e.g., insurance agents or audit professionals) to collect and verify supplier compliance data.</li> <li>Participate in proactive compliance-focused campaigns and new client onboarding initiatives.</li> <li>Track and meet performance metrics including CSAT scores, service levels, quality, and campaign-specific KPIs.</li> <li>Contribute to company initiatives by participating in projects and tasks that enhance customer service excellence.</li> <li>Reliable and predictive attendance.</li> </ul> <p><u>IDEAL QUALIFICATIONS:</u></p> <ul> <li style="font-weight: bold;"><strong>Fluency in Norwegian and English is required.</strong></li> <li>3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.</li> <li>Demonstrated expertise in customer support and document review workflows.</li> <li>Completion of skill based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our onboarding and training programs.</li> <li>Strong communication skills and ability to manage multiple priorities independently.</li> <li>Experience mentoring or training peers is a plus.</li> <li>Reliable and predictive attendance.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p>