Business Analyst - Insurance Domain at Capco

<p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Malaysia</strong></span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can, and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>ABOUT CAPCO</strong></span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>THE ROLE</strong></span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"></span></p> <div> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">The Business Analyst – Insurance Transformation will support business and technology transformation initiatives across Life, General, and/or Motor Insurance. The role focuses on understanding business needs, analysing current processes, eliciting and documenting requirements, and supporting the delivery of technology-enabled business change.</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Working closely with business stakeholders, product owners, technology teams, and delivery partners, the Business Analyst will act as a key liaison between business and technology teams to ensure requirements are clearly defined and solutions are aligned to business objectives.</span></p> </div> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Key Responsibilities:</strong></span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"></span></p> <div> <h3><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">1) Business Analysis &amp; Requirements Management</span></h3> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Gather, analyse, and document business, functional, and non-functional requirements.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Conduct stakeholder interviews, workshops, and requirements gathering sessions.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Translate business needs into detailed requirements, user stories, process flows, and functional specifications.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Maintain requirements traceability throughout the project lifecycle.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Support prioritisation of requirements and scope management activities.</span></li> </ul> <h3><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">2) Process Analysis &amp; Improvement</span></h3> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Analyse and document current-state business processes, workflows, and operating models.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Identify process gaps, inefficiencies, risks, and opportunities for improvement.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Develop future-state process maps and support process re-engineering initiatives.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Assist stakeholders in evaluating options and recommending process improvements.</span></li> </ul> <h3><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">3) Stakeholder Management &amp; Collaboration</span></h3> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Collaborate with business stakeholders, product owners, SMEs, technology teams, and external vendors.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Facilitate workshops and working sessions to validate requirements and obtain stakeholder alignment.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Support communication between business and technical teams to ensure shared understanding of requirements and expected outcomes.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Assist in managing stakeholder expectations throughout project delivery.</span></li> </ul> <h3><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">4) Solution &amp; Delivery Support</span></h3> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Work closely with solution architects, developers, and delivery teams to ensure solutions meet business requirements.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Support impact assessments for business process, system, and organisational changes.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Participate in solution reviews and requirements validation activities.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Assist with change requests and requirement clarifications during implementation.</span></li> </ul> <h3><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">5) Testing &amp; Implementation Support</span></h3> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Develop and review test scenarios, test cases, and acceptance criteria.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Support User Acceptance Testing (UAT), defect management, and business validation activities.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Assist with implementation planning, business readiness, and transition activities.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Support post-implementation reviews and benefits realisation tracking.</span></li> </ul> </div> <p>&nbsp;</p> <div> <h3><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Required Experience</span></h3> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"></span> <div><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">5-10 years of experience as a Business Analyst within insurance transformation programmes.</span></div> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <div><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Strong domain knowledge across Life, General, and/or Motor Insurance.</span></div> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <div><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Experience supporting business and technology transformation initiatives.</span></div> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <div><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Proven experience in requirements gathering, process analysis, and stakeholder management.</span></div> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <div><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Experience working within Agile, Waterfall, or hybrid delivery environments.</span></div> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <div><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Previous consulting or advisory experience would be advantageous.</span></div> </li> </ul> <h3><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Transformation &amp; Delivery Knowledge</span></h3> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"></span> <div><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Understanding of end-to-end insurance value chains and core insurance platforms.</span></div> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <div><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Familiarity with policy administration, claims, underwriting, distribution, and customer servicing processes.</span></div> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <div><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Experience supporting digital transformation and process improvement initiatives.</span></div> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <div><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Knowledge of Agile delivery methodologies, including backlog management and user story development.</span></div> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <div><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Experience working in multi-vendor and cross-functional delivery environments.</span></div> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <div><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Exposure to UAT planning, test execution, and implementation support activities.</span></div> </li> </ul> </div> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>WHY JOIN CAPCO?</strong></span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>We offer:</strong></span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">A work culture focused on innovation and building lasting value for our clients and employees</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ongoing learning opportunities to help you acquire new skills or deepen existing expertise</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">A diverse, inclusive, meritocratic culture</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>NEXT STEPS</strong></span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">To learn more about Capco and its people check out the website on www.capco.com</span></p> <p>&nbsp;</p>