Sr. Field Application Engineer at Seyond

Sunnyvale, California, United StatesFull-timeLiDAR Solutions EngineeringPosted 8 months ago

About the Role

<div class="content-intro"> Who is Seyond?    Seyond is a leading global provider of image-grade LiDAR technology, powering a safer, smarter and more mobile world across the automotive, intelligent transportation, robotics and industrial automation sectors. Founded in Silicon Valley with strategically placed research and manufacturing facilities across the globe, Seyond is crafting LiDAR solutions that elevate autonomous driving and fuel the advancement of smart infrastructure development. Our dynamic portfolio – including ultra-long range flagship LiDAR sensor Falcon, mid-to-short range LiDAR sensor Robin and perception service software platform OmniVidi – powers automotive and ITS solutions for partners like NIO, Faraday Future, Exwayz and Hexagon. Currently, over 200,000 Falcon units are in use, and the product continues to be mass-produced today.   </div>This job requisition is not eligible for employment-based immigration sponsorship by Seyond.   Job Summary We are seeking a Senior Field Application Engineer (FAE) to join our LiDAR Solutions Engineering team and support the deployment and integration of our LiDAR-based sensing products.  In this role, you’ll serve as the technical bridge between customers, business development, and engineering, ensuring our products perform flawlessly in real-world conditions.    How will you make an impact?  <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Analyze customer’s needs and train customers on LiDAR operation and system analysis. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Develop and deliver training, technical documentation, and best practice guides for customers and partners. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Lead customer technical reviews, acceptance tests, and pilot project evaluations. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Act as the primary technical interface for customers, ensuring successful deployment and operation of LiDAR solutions and seamless integration with traffic signal controllers. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Lead on-site installation, configuration, validation, and troubleshooting to ensure product performance meets customer requirements. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Perform root cause analysis of field issues and drive resolution through collaboration with hardware, software, and product teams. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Document all findings clearly and communicate effectively across engineering and management teams.</li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Ensure field learnings are captured and shared to continuously improve product reliability and deployment efficiency. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="9" data-aria-level="1">Translate customer feedback into actionable product insights and improvement opportunities.</li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="9" data-aria-level="1">Scripting or data analysis skills (Python, MATLAB, or equivalent) for debugging and performance analysis preferred.</li> </ul>   What qualifications and skills will make you succeed in this role?  <ul> <li>Bachelor’s degree in Electrical Engineering, Computer Science, Traffic Engineering or related technical discipline.</li> <li>5+ years of experience in Field Application Engineering, Embedded Systems, or Hardware/System Integration, ideally within LiDAR, sensor, traffic or related technology domains. </li> <li>Strong hardware troubleshooting and system-level debugging experience using lab equipment and diagnostic tools. </li> <li>Experience with ITS deployments and familiarity with traffic signal controllers. </li> <li>Experience with embedded Linux, network communication protocols (Ethernet, CAN, SDLC), and sensor integration. </li> <li>Demonstrated ability to analyze complex issues, identify root cause, and drive cross-functional resolution. </li> <li>Strong system documentation skills. Excellent communication and presentation skills. </li> <li>Must be comfortable working on-site with customers and in hands-on field environments. </li> <li>Willingness to travel domestically (up to 40%) for customer site visits, installations, and field support. </li> </ul>   What core values will you add at Seyond? <ul> <li>Emerging: We embrace the challenges with the opportunities as we shape our future together.</li> <li>Dynamic: It is the combination of each member’s energy, innovative spirit, open-mindedness, creativity, and unique experience that give us our dynamic edge. </li> <li>Genuine: We keep it real – be it with our customers, our partners, or each other. We are dedicated to being honest and collaborative in all that we do. </li> <li>Excellence: We continuously strive for higher performance, higher quality, higher precision, and higher safety. </li> </ul>   Where is this role located? This role is located in Florida, New York, New Jersey, or Pennsylvania.    What are the benefits and perks of working at Seyond? You will be supported with a competitive and comprehensive benefits package. Below are some highlights: <ul> <li>A variety of health insurance plans</li> <li>401(k) retirement plan</li> <li>Paid time off</li> <li>Paid parental leave</li> <li>Wellness reimbursement</li> <li>Financial contributions to your ongoing development (conference participation, training etc.)</li> </ul>   Seyond, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Employment at Seyond is contingent upon proof of your legal right to work in the United States under applicable law, verification of satisfactory references and successful completion of a background check, and signing all your on-boarding documents. Seyond takes data privacy and identity theft very seriously. As such, we do not request personally-identifiable information (PII) from applicants over the internet or electronically. Please kindly refrain from disclosing your PII electronically during the application process or to unauthorized websites that may purport to be Seyond or any of our affiliates.

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