Help Desk - IT Support Technician II (Italian Speaking) at OpenTable

<p><strong>Help Desk - IT Support Technician II (Italian Speaking)</strong></p> <p><strong>Location: </strong>London<strong> (Finsbury Square, In office 2 days per week)</strong></p> <p>With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.&nbsp;</p> <p>Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.</p> <p><strong>Overview:&nbsp;</strong></p> <p>Are you an IT enthusiast who loves new technologies and gadgets?&nbsp; Do you genuinely enjoy resolving technical problems and helping your co-workers to grow their technical skills?</p> <p>OpenTable is currently seeking a Help Desk Tier II for our Global IT Help Desk team, called TechTable.&nbsp; This person will serve as the escalation point for the TechTable team and resolve complex technical problems related to hardware, software, and access.&nbsp; They’ll also lead IT projects and become a subject matter expert on internal tools and systems.&nbsp;</p> <p>Our ideal candidate is a self-motivated individual with a broad technical skill set and a passion for delivering world-class customer service.&nbsp; This candidate should be very adaptable and ready to work in a fast-paced, global enterprise environment.&nbsp; Things move quickly, so you’ll be expected to instinctively handle competing priorities, but still be accountable to deadlines and focused on getting the job done.</p> <p>Additionally, this candidate should possess strong critical thinking skills and the ability to devise solutions to technical or process-related issues in a complex environment.&nbsp; You should be comfortable writing knowledge base documentation, scripting, and working with Windows servers and cloud/SaaS systems.&nbsp; You should also enjoy working closely with other teams in Security, Infrastructure, and Network Operations.</p> <p><strong><strong>Essential Responsibilities:</strong>&nbsp;</strong></p> <ul> <li>Provide a wide range of technical support to end users through chat, email, and remote support</li> <li>Lead internal IT projects</li> <li>Identify service automation opportunities</li> <li>Systems administration (Okta, Azure/Intune, Jamf, Iru, and others)</li> <li>Support corporate office systems and teams</li> <li>Manage and support Telcomm/Video Conference services</li> <li>Test and configure end-user hardware and software</li> <li>Support employee onboarding and offboarding</li> <li>Create, curate, and revise knowledge base documentation &amp; company-wide technical communications</li> <li>Manage your ticket queue with SLAs in mind</li> </ul> <p><strong><strong>Knowledge/Skills Required:&nbsp;</strong></strong></p> <ul> <li>Business level proficiency in Italian</li> <li>PC and Mac hardware/software support&nbsp;</li> <li>Computer system security &amp; compliance policies</li> <li>ITSM and Service Desk management concepts</li> <li>Experience supporting GSuite &amp; Office 365&nbsp;</li> <li>Experience with workflow tools such as Zapier, Workato, Tines, or similar tools for integration and automation.</li> <li>In-depth knowledge of identity access management (Okta)</li> <li>Scripting experience (bash, PowerShell, Python, etc.)</li> <li>Audio/visual hardware and software support</li> <li>iOS and Android mobile device support&nbsp;</li> <li>Network troubleshooting experience</li> <li>Computer security and threat protection concepts</li> <li>Basic project management concepts</li> <li>Collaborative attitude - team player</li> <li>Patient, positive, and supportive attitude</li> <li>Flexibility and ability to multitask in a fast-paced environment</li> </ul> <p><strong><strong>Benefits and Perks</strong></strong></p> <ul> <li>5 weeks paid vacation</li> <li>Private health &amp; dental insurance</li> <li>Work from (almost) anywhere for up to 20 days per year</li> <li>Focus on mental health and well-being: <ul> <li>Company-paid therapy sessions through SpringHealth</li> <li>Company-paid subscription to Headspace</li> <li>Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)</li> </ul> </li> <li>Paid parental leave</li> <li>Time off for your birthday</li> <li>Paid volunteer time</li> <li>Focus on your career growth: <ul> <li>Development Dollars</li> <li>Leadership development</li> <li>Access to thousands of on-demand e-learnings</li> </ul> </li> <li>Travel Discounts</li> <li>Employee Resource Groups</li> <li>Income protection and life assurance</li> <li>Employee Assistance Program - including 24/7 GP &amp; free legal advice</li> <li>Pension plan contributions</li> <li>Discounted gym membership</li> <li>Bike2Work</li> <li>Season ticket loan</li> <li>Social events &amp; Thursday happy hours</li> <li>Free lunch 2 days per week</li> </ul> <p>The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.</p> <p><strong><strong>Work Environment &amp; Flexibility</strong></strong></p> <p>At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.</p> <p><strong><strong>Inclusion</strong></strong></p> <p>We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.</p> <p>If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.</p> <p>#LI-Hybrid</p>