Senior Program Manager, CX at NICE

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong>So, what’s the role all about?</strong></p> <div> <p>At NICE, we’re redefining how global brands connect with their customers across every touchpoint—voice, chat, digital, and beyond. Our CXone platform powers some of the largest and most complex customer experience operations in the world.</p> <p>Now, we’re building something even more impactful: a <strong>cross-platform unification layer</strong> that brings it all together.</p> <p>This is where you come in.</p> </div> <p>As a <strong>Senior Program Manager on the Cross-CX team</strong>, you’ll operate at the intersection of <strong>product strategy, engineering execution, and customer-critical initiatives</strong>—helping unify a platform built from dozens of products and acquisitions into a seamless experience.</p> <p>You’ll lead some of our <strong>most complex, high-visibility programs</strong>, including:</p> <ul> <li>Large-scale, cross-product customer initiatives</li> <li>Security-driven engineering efforts tied to top enterprise clients</li> <li>Platform-wide transformation projects where there is no established playbook</li> </ul> <p>This role is ideal for someone who thrives in <strong>ambiguity, complexity, and influence without authority</strong>—and who is energized by building something new while delivering today.</p> <p><strong>How you’ll make an impact</strong></p> <ul> <li><strong>Turn complexity into clarity</strong><br>Translate high-level customer and business needs into structured, actionable plans across multiple product and engineering teams</li> <li><strong>Lead cross-functional execution</strong><br>Drive alignment across Product, Architecture, R&amp;D, Security, and Executive stakeholders</li> <li><strong>Own delivery outcomes</strong><br>Identify risks early, remove roadblocks, and ensure programs stay on track</li> <li><strong>Balance strategy and execution</strong><br>Shift seamlessly between executive-level communication and hands-on delivery</li> <li><strong>Drive security and critical initiatives</strong><br>Lead response and execution for high-priority, customer-driven security requirements</li> <li><strong>Create structure where none exists</strong><br>Establish processes, governance, and best practices in an evolving organization</li> <li><strong>Influence without authority</strong><br>Inspire action and alignment across teams that don’t report to you</li> </ul> <p><strong>What makes this role exciting</strong></p> <ul> <li><strong>High visibility:</strong> Partner directly with senior leaders across Product and R&amp;D</li> <li><strong>High impact:</strong> Work on initiatives that matter most to our largest customers</li> <li><strong>Uncharted territory:</strong> Help build and shape a newly formed, highly strategic team</li> <li><strong>Career growth:</strong> We’re hiring for potential—this role is a pathway to bigger leadership opportunities</li> <li><strong>Platform-level impact:</strong> Play a key role in unifying a complex, global product ecosystem</li> </ul> <p><strong>Have you got what it takes?</strong></p> <p><strong>Core experience</strong></p> <ul> <li>12+ years leading complex, cross-functional programs in a software or technology environment</li> <li>Proven success delivering large-scale initiatives across Product and Engineering</li> <li>Experience in Agile/Scrum environments (Scrum Master experience a plus)</li> <li>Strong ability to translate business needs into technical execution</li> </ul> <p><strong>Key capabilities</strong></p> <ul> <li>Exceptional stakeholder management and influence skills</li> <li>Proven ability to operate in ambiguity and create structure</li> <li>Strong executive communication and storytelling</li> <li>Ability to drive outcomes without direct authority</li> <li>Highly organized with strong attention to detail</li> </ul> <p><strong>Technical &amp; domain exposure</strong></p> <ul> <li>Background in SaaS, CX, AI, or contact center technologies preferred</li> <li>Experience with security, compliance, or enterprise-scale customer requirements is a plus</li> <li>Familiarity with emerging AI technologies and automation tools is highly valued</li> </ul> <p><strong>Who will thrive here</strong></p> <ul> <li>You enjoy solving <strong>complex, high-stakes problems</strong></li> <li>You’re energized by <strong>fast-paced, high-visibility work</strong></li> <li>You take ownership and create momentum</li> <li>You’re equally comfortable with <strong>executives and engineers</strong></li> <li>You’re looking for a role that will <strong>challenge and grow you</strong></li> </ul> <p><strong>What’s in it for you?</strong></p> <ul> <li>Join a <strong>market-leading, global technology company</strong></li> <li>Work alongside high-performing, collaborative teams</li> <li>Gain exposure to <strong>strategic, executive-level initiatives</strong></li> <li>Unlock <strong>career growth and internal mobility opportunities</strong></li> </ul> <p><strong>Enjoy NICE-FLEX! </strong></p> <p>At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.</p><div class="content-conclusion"><p><em><strong>About NiCE </strong></em></p> <p><em>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. </em></p> <p><em>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. </em></p> <p><em>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</em></p> <p>&nbsp;</p></div>