Studio Manager at Lucid Motors

Newark, CAFull-timeField Sales and DeliveryPosted 6 days ago

About the Role

<div class="content-intro">About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.  We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.</div>As a Studio Manager within a Lucid Sales Studio, your primary responsibility will be to directly manage, coach, develop and support a sales team with the successful articulation and delivery of the Lucid brand and ownership experience. This role will report directly to the Market Leader to lead the studio team and processes that enable the studio to achieve their sales targets. BUSINESS HEALTH · Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals · Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations · Train and develop team on sales, financing and delivery processes · Analyze data to determine optimal business strategies · Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals · Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape · Drive for excellence in all areas of business focused on reaching expectations for the respective location EMPLOYEE ENGAGEMENT · Provide targeted coaching, skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on one meetings · Recruitment, training and development of a high performing and customer focused team, ensuring all positions are filled in a timely manner · Provide leadership, direction and coach all members of the Sales Team to ensure a seamless experience for customers and all members of the Lucid community. · Develop inclusive, diverse, and high performing teams through defining efficient processes and developing the sales team through teaching moments. · Sets sales goals, timelines, and target lists for Sales Specialists and tracks results to ensure timely execution on lead generation and/or market Initiatives. · Demonstrates a confidence in operations and planning all aspects of the business including developing monthly sales attainment plans and communication of results to team. · Manages leads, appointments, reservations and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management and training. CUSTOMER EXPERIENCE · Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads · Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Lucid’s mission · Also acts as a Senior Sales Advisor, handling high-potential customers · Clientele management for VIP customers · Your hands-on leadership will assist in coaching and training your sales team to deliver an exceptional experience that touches both the heart and mind of the customer. STUDIO OPERATIONS · Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery. · Supervise merchandising product inventory and display · Manage and coordinate Studio team scheduling. · Partner with Retail Operations and coordinate with vendors and service providers as needed · Ensure facility maintenance and showroom presentation adhere to the brand standards · Thrives in a fast-paced environment where innovation is inevitable, and change is expected. · Assist with daily operations as needed Qualifications: · 5+ years of store management experience in retail, luxury or hospitality. · Automotive sales management experience preferred · A Bachelor’s degree or equivalent experience in business, sales, or related discipline. · Experience with leading a team of sales focused professionals that can deliver an achievement of their targets. · Experience making data driven decisions and holding team accountable to KPI’s · Extensive experience and ability to lead a team that fosters an inclusive and collaborative environment. · Acts with urgency and champions excellence in all company objectives. · Proficient in English with a secondary language skill set being a plus. · Proficient in Microsoft Office products, CRM tools (i.e. Salesforce) and retail business systems. · Demonstrates a passion for electric vehicles and premium vehicle markets. · Ability to work evenings and weekends in a retail environment · Ability to obtain appropriate state DMV licensing, where applicable · Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire · Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation. Who we are looking for:  You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. You will seek to understand the customer, learning preferences and personalizing the experience. You are highly organized, personable, and thrive in a dynamic work environment. The Role  Customer Facing: <ul> <li>Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness </li> <li>Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations</li> <li>Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs, whether at a delivery center, virtually, or an offsite location</li> <li>Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery</li> <li>Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles</li> <li>Conduct lease-end vehicle intake appointments</li> <li>Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer’s purchasing decision </li> <li>Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications </li> <li>Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts </li> </ul> Operational: <ul> <li>Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff</li> <li>Prep and stage vehicles in delivery area prior to customer appointments</li> <li>Accurately complete required paperwork and collect necessary documents to finalize delivery or complete grounding of a lease return</li> <li>Book and track final mile transport as necessary, coordinating with the customer and carrier</li> <li>Assist with daily operations as needed  </li> </ul> Qualifications:   <ul> <li>2-5 years of customer facing professional experience. </li> <li>Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve  </li> <li>Comfortable navigating ambiguity </li> <li>Experience in a luxury retail or hospitality environment preferred.  </li> <li>Comfort with using Salesforce or equivalent CRM system.  </li> <li>A Bachelor’s degree or equivalent experience in business, sales, or related discipline.  </li> <li>Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner. </li> <li>Demonstrates a passion and enthusiasm for Lucid products and technological advances.   </li> <li>Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction. </li> <li>Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability. </li> <li>Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes. </li> <li>Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.  </li> <li>Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles. </li> <li>Demonstrates a passion for electric vehicles and premium vehicle markets. </li> <li>Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience. </li> <li>Manages and overcomes customer feedback in a cordial and calm manner.  </li> <li>Acts with urgency and champions excellence in all company objectives. </li> <li>Available to work weekends, evenings, nights, and holidays as needed. </li> <li>Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire</li> <li>Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion    </li> <li>Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation. </li> </ul> Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.  $103,000-$129,000 At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.<div class="content-conclusion"><div> Compensation & Benefits: Lucid offers a comprehensive and competitive <a id="menur13jl" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://mylucidbenefits.com/" target="_blank">benefits package</a> including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.  Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.   Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.  Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at <a href="mailto:[email protected]">TA-Operations <@> lucidmotors.com</a>. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our <a href="https://lucidmotors.com/media/document/candidate-privacy-notice.pdf">Candidate Privacy Notice</a>.  To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.    </div></div>

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