Technical Solution Engineer at Platform Science

<h3 data-path-to-node="6"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Who We Are</span></h3> <p data-path-to-node="7"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">At Platform Science, we’re working to connect everything that moves. Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.</span></p> <p data-path-to-node="8"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.</span></p> <h3 data-path-to-node="10"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">About the Role</span></h3> <p data-path-to-node="11"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Following a strategic assessment of our technical capacity, we are looking for an autonomous <strong data-path-to-node="11" data-index-in-node="93">Technical Solutions Engineer</strong> to ensure the continuity of our Solid 5 and Solid WEB environments. This role is critical for bridging a current expertise gap in "Expert" functionalities, specifically for our legacy, on-premise, and Windows-based applications.</span></p> <p data-path-to-node="12"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You will be the primary technical resource for customer migrations and high-level escalations, allowing management to focus on strategic initiatives while you safeguard our service delivery standards for the next 3+ years.</span></p> <h3 data-path-to-node="14"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Essential Responsibilities</span></h3> <ul data-path-to-node="15"> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="15,0,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="15,0,0" data-index-in-node="0">Migrati<span class="citation-1317 citation-1318">on Execution:</span></strong><span class="citation-1317 citation-1318 citation-end-1318"> Lead the mandatory framework migrations for Solid 5 customers, meticulously managing the technical work which requires approximately 4 hours (half a day) of dedicated effort per migration.</span></span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="15,1,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="15,1,0" data-index-in-node="0"><span class="citation-1315 citation-1316">Technical Escalations:</span></strong><span class="citation-1315 citation-1316 citation-end-1316"> Autonomously manage complex L2 escalations to provi</span><span class="citation-1315 citation-end-1315">de vital redundancy for technical issues that currently rep</span>resent a "Single Point of Failure".</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="15,2,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="15,2,0" data-index-in-node="0">Issue Escalation &amp; Jira Management:</strong> Identify, investigate, and escalate technical issues that cannot be resolved within the support tier by creating detailed Jira tickets for the product development team.</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="15,3,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="15,3,0" data-index-in-node="0">Database Investigation:</strong> Utilize advanced SQL proficiency for deep-dive troubleshooting, data investigation, and technical migration execution.</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="15,4,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="15,4,0" data-index-in-node="0">Infrastructure Management:</strong> Maintain expert-level oversight of Windows components and installation processes for on-premise legacy applications.</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="15,5,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="15,5,0" data-index-in-node="0">Functional Analysis:</strong> Apply specialized knowledge of transport driver wage calculations and infringement regulations to resolve complex functional queries.</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="15,6,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="15,6,0" data-index-in-node="0">Product Collaboration:</strong> Conduct investigations into recurring issues to provide actionable insights and support to the product team.</span></p> </li> </ul> <h3 data-path-to-node="17"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience &amp; Qualifications</span></h3> <ul data-path-to-node="18"> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="18,0,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="18,0,0" data-index-in-node="0">Technical Expertise:</strong> Advanced proficiency in SQL for data investigation and expert knowledge of Windows-based infrastructures and installation processes.</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="18,1,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="18,1,0" data-index-in-node="0">Relevant Experience:</strong> Previous experience in L2 technical support, specifically focused on supporting legacy, on-premise software environments.</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="18,2,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="18,2,0" data-index-in-node="0">Functional Knowledge:</strong> A proven understanding of wage calculations and infringement regulations specific to the transport industry.</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="18,3,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="18,3,0" data-index-in-node="0">Autonomy:</strong> Capacity to manage high-level technical escalations and complex migrations independently to provide necessary operational redundancy.</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="18,4,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="18,4,0" data-index-in-node="0">Communication:</strong> Professional fluency in both <strong data-path-to-node="18,4,0" data-index-in-node="44">French and English</strong> is mandatory. Knowledge of <strong data-path-to-node="18,4,0" data-index-in-node="90">Dutch</strong> is a significant advantage for supporting our local customer base.</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="18,5,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="18,5,0" data-index-in-node="0">Education:</strong> Bachelor’s degree in IT, Computer Science, or equivalent professional experience.</span></p> </li> </ul> <h3 data-path-to-node="20"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Compensation &amp; Benefits</span></h3> <ul data-path-to-node="21"> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="21,0,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="21,0,0" data-index-in-node="0">Gross Salary:</strong></span></p> <ul data-path-to-node="21,0,1"> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="21,0,1,0,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="21,0,1,0,0" data-index-in-node="0">Belgium:</strong> €42,000 gross per year</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="21,0,1,1,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="21,0,1,1,0" data-index-in-node="0">France:</strong> €33,200 gross per year</span></p> </li> </ul> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="21,1,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="21,1,0" data-index-in-node="0">Extra-Legal Benefits:</strong> Additional country-specific extra-legal benefits, perks, and allowances are provided in accordance with the local labor laws and legislation in effect in either Belgium or France.</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p data-path-to-node="21,2,0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong data-path-to-node="21,2,0" data-index-in-node="0">Stability:</strong> High-level technical involvement in a critical project with a minimum 3-year operational roadmap.</span></p> </li> </ul> <p data-path-to-node="22,4,0">&nbsp;</p> <p>&nbsp;</p>