Practice Manager at Optima Dermatology

<p><strong>Job Title: Practice Manager</strong></p> <p><strong><u>JOB SUMMARY:</u></strong></p> <p>Responsible for day‐to‐day operations and patient experience of the local dermatology clinic.&nbsp; Coordinates and supervises entire operation.&nbsp; Assists the company in reaching goals and objectives related to the dermatology clinic’s clinical and financial performance.</p> <p>&nbsp;</p> <p><strong><u>DUTIES/RESPONSIBILITIES: </u></strong></p> <ul> <li>Implement and enforce policies and procedures for the clinic.</li> <li>Identify and resolve patient satisfaction and patient flow/throughput issues.</li> <li>Participate in the recruitment, training, and orientation of new employees.</li> <li>Select, train, supervise, and monitor quality and production levels of site staff.</li> <li>Develop monthly staff schedule and assist with time card approval as needed.</li> <li>Ensures cash deposits are properly tracked and deposited.</li> <li>Conduct performance evaluations.</li> <li>Facilitate all clinical site meetings.</li> <li>Monitor inventory and ordering of office supplies, medical supplies, and equipment.</li> <li>Interact with patients, review patient feedback, and address patient service issues.</li> <li>Develop and implement programs to monitor and improve patient satisfaction.</li> <li>Attend community marketing events in accordance with marketing department requirements.</li> <li>Ensure compliance with all Company directives to include patient privacy initiatives as well as employee safety.</li> <li>Audit records to ensure compliance with company policies and procedures.</li> <li>Prepare weekly and monthly operational dashboards and participate in weekly calls with all Practice Managers to review performance dashboards.</li> <li>Ensure compliance with Federal and State employment regulations, OSHA, HHS and labor laws as directed by the human resources department.</li> <li>Facilitate and attend all facility audits and inspections as applicable.</li> <li>Conduct special project and studies as assigned by senior management.</li> <li>Work with all clinic staff to promote teamwork and help ensure a positive and productive work environment.</li> <li>Assure clinic is open and appropriately staffed during regularly scheduled hours and special events and that all facilities and equipment are available, operational, safe, and clean.</li> <li>Coordinate facility and equipment maintenance and other vendor services.</li> <li>Perform front‐end registration and/or clinical tasks as a back‐up in case of absence or high demand.</li> </ul> <p>&nbsp;</p> <p><strong><u>POSITION REQUIREMENTS:</u></strong></p> <ul> <li>Bachelor’s Degree, preferred</li> <li>Five years of experience in management, preferred.</li> <li>Ability to supervise, train, and evaluate new and current staff.</li> <li>Familiarity with medical billing systems, basic medical coding, and basic medical terminology.</li> <li>Demonstrated skills in medical practice management, human resources, and data analysis.</li> <li>Ability to establish and maintain a positive relationship with peers and subordinates.</li> <li>Ability to accomplish required tasks without supervision.</li> <li>Superior verbal and written communication skills.</li> <li>Ability to utilize software, spreadsheets and word processors.</li> </ul> <p>&nbsp;</p>