Customer Success Specialist at CommerceIQ

<div class="content-intro"><h2><strong>The Company</strong></h2> <p>CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping <strong>AI agents</strong> for content, media, and sales into the workflows of the Fortune 100 every week.</p> <div style="background-color: #1a2a6c; border-radius: 6px; margin: 16px 0; padding: 4px 0; overflow: hidden;">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <table cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width: 25%; padding: 16px 8px; vertical-align: top;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 20px; font-weight: bold; color: #ffffff;">2,200+</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 12px; color: #b0b8d8; margin-top: 4px;">Customers</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td> <td style="width: 25%; padding: 16px 8px; vertical-align: top;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 20px; font-weight: bold; color: #ffffff;">10 of Top 12</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 12px; color: #b0b8d8; margin-top: 4px;">CPG Companies</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td> <td style="width: 25%; padding: 16px 8px; vertical-align: top;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 20px; font-weight: bold; color: #ffffff;">900+</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 12px; color: #b0b8d8; margin-top: 4px;">Retailers Connected</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td> <td style="width: 25%; padding: 16px 8px; vertical-align: top;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 20px; font-weight: bold; color: #ffffff;">$200M+</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 12px; color: #b0b8d8; margin-top: 4px;">Raised</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td> </tr> </tbody> </table> </div> <p>Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.</p></div><p><strong>Customer Success Specialist Profile:</strong></p> <p><span style="font-weight: 400;">Fueled by our customers and business growth, we’re looking for Customer Success Specialists to run and grow relationships with our customers, ensuring they are successfully adopting the product.&nbsp;</span></p> <p><span style="font-weight: 400;">The goal of our Customer Success Specialist at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Specialists need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon e-commerce platform.&nbsp;</span></p> <p><strong>In this role you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage Customer's advertising spend to approved budgets</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">&nbsp;Maximize customers ad performance by following CIQ best practices and leveraging CIQ tools</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Adjust advertising campaigns to meet Join Success Plan KPI</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with Engineering and platform team for product improvements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Communicate and collaborate closely with account CSM</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">&nbsp;Perform deep-dive analysis on customer advertising performance and recommend appropriate adjustments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work A-synchronously with US team to achieve customer JSP's</span></li> </ul> <p><strong>Preferred Qualities or Experience:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">2+ total years of professional work experience&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">1+ years experience in running media and advertising engagement with customers, in a consulting/agency role</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in managing e-commerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience managing Amazon search (AMS) and display (DSP) marketing budgets in the multi-million dollar range&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Well versed in Bid and Budget management, content optimization, and promotion planning</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">An analytical approach to problem-solving with advanced Excel skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Project management experience and ability to anticipate and mitigate risks</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent presentation and communication skills including both oral and written</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Track record of retaining and renewing Enterprise customers in the SaaS space.&nbsp;</span></li> </ul> <p><strong>Nice to have:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with omnichannel such as Wal-Mart, Instacart, etc..</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of Amazon marketing tools (AMS, AMG, AAP, etc)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Track record of retaining and renewing Enterprise customers in the SaaS space</span></li> </ul> <p><strong>Personal Traits:&nbsp;</strong></p> <ul> <li><span style="font-weight: 400;">Embodies CIQ’s Leadership Principles: Customer Obsession, Think Big, take bets and innovate, Win as a team, Take Ownership and deliver results, Dive Deep, Bias for Action and Learn and be Curious </span></li> </ul><div class="content-conclusion"><p><em>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.&nbsp;</em></p></div>