Controls & Governance Manager - OKX SG at OKX

<div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-ARMWdtKDIowwlyxaSOuuzEqssIf"><strong>Who We Are</strong></h2> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">Across our multiple offices globally, we are united by our core principles:&nbsp;<em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</div> </div> </div> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-PiRwdXFmiomeQDxx0RUuDGJ1sag"><strong>About the team</strong></h2> <div data-page-id="BQo5dHaXOoN972xXsRolRaDtgMf" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxlghkp6gCNoRZTVJBMRIaxdMd">As a key digital asset hub, Singapore is an integral part of our global strategy. Licensed by MAS, OKX SG is focused on providing Singapore users with a secure and user-friendly platform for trading digital assets. Our mission is to become the leading exchange in Singapore, offering seamless and efficient trading experiences to our clients and partners.</div> <div class="ace-line ace-line old-record-id-doxlghkp6gCNoRZTVJBMRIaxdMd">&nbsp;</div> <div class="ace-line ace-line old-record-id-doxlg1BfYtZYqITW6SD6OAb4Pkg">The Controls and Governance function at OKX SG works across business, product, legal, risk, and compliance to ensure our operations remain safe, resilient, and compliant with Singapore’s regulatory expectations. We embed operational and conduct risk management practices, strengthen internal controls, and act as business partners to help functions make informed, risk-aware decisions.</div> </div> <h2 class="heading-2 ace-line old-record-id-PiRwdXFmiomeQDxx0RUuDGJ1sag"><strong>About the Opportunity</strong></h2> <div class="ace-line ace-line old-record-id-NrSYd8kjeoNTrexRDNsuNpZOsMd"> <div data-page-id="BQo5dHaXOoN972xXsRolRaDtgMf" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-ZNEhdEDlIotH1dxnOxXllbv1geb"> <ul> <li>We are seeking a&nbsp;<strong>Controls &amp; Governance Manager</strong> to support the continued development of our business controls, conduct risk, and governance framework in Singapore.</li> </ul> </div> <div class="ace-line ace-line old-record-id-W30Nd9NstocN2gx2IY6lX9aoghd"> <ul> <li>Reporting to the Controls &amp; Governance Lead, you will play a key role in strengthening controls across client-facing and commercial activities, including sales practices, customer communications, client classification, product governance, and business conduct monitoring. You will also support broader risk governance, regulatory implementation, issue management, and assurance activities.</li> </ul> </div> <div class="ace-line ace-line old-record-id-QVP5dRoOioxYdWxa5LJlgETkgBe"> <ul> <li>This is a business-facing controls role suited to someone who understands how regulated financial services businesses operate in practice. You should be comfortable partnering directly with Commercial and Product teams, using data to identify potential risks, translating regulatory expectations into practical controls, and providing constructive challenge while enabling the business to move forward.</li> </ul> </div> </div> </div> <div class="ace-line ace-line old-record-id-GEUbd7sWzobkyGxnNNAufQyQsXe">&nbsp;</div> <h2 class="heading-2 ace-line old-record-id-HytwdMMd1o5PQtxqi9QudDSMsWV"><strong>What You’ll Be Doing</strong><strong> </strong></h2> <div data-page-id="BQo5dHaXOoN972xXsRolRaDtgMf" data-lark-html-role="root" data-docx-has-block-data="false"> <h3 class="heading-3 ace-line old-record-id-VG1Kd03pnofyHAx3Gg8lgomDgnc">Business Conduct &amp; Front-Office Controls</h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-AMEEd6ykfo7u3hxRM0JlhnU5gDg" data-list="bullet"> <div>Partner with Commercial, Product, Compliance, Legal, and Risk teams to design and strengthen controls across client-facing activities, including sales practices, customer communications, client classification, conflicts of interest, product governance, and fair customer outcomes.</div> </li> <li class="ace-line ace-line old-record-id-GayjdE1uFoeGu8xI8kjlErDXgtc" data-list="bullet"> <div>Define local requirements for sales surveillance and business conduct monitoring, partnering with central teams to implement appropriate monitoring capabilities while owning local review, investigation, escalation, and remediation of identified risks.</div> </li> <li class="ace-line ace-line old-record-id-IX2AdDlVJoh02yxzIZXlWaGTgwg" data-list="bullet"> <div>Support controls around front-office activities, including representative conduct, customer interactions, sales incentives, product distribution, and the appropriate treatment of different customer segments.</div> </li> <li class="ace-line ace-line old-record-id-WyCrd6lM5o74xLxJiXHlVJPhgGc" data-list="bullet"> <div>Translate regulatory and conduct requirements into practical business controls, processes, and product requirements, partnering with Product and Operations teams through design, testing, implementation, and post-launch review.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-HSfWdAMsRoL41LxBhvsl1iRyg1d">Customer &amp; Controls Optimisation</h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-WhE3dyheLoCH9XxKcf6lHPUtglg" data-list="bullet"> <div>Analyse customer complaints, onboarding and KYC issues, incidents, sales activity, and operational data to identify emerging risks and root causes.</div> </li> <li class="ace-line ace-line old-record-id-YHzldrpJrooxaOxDyuUl5JY9grg" data-list="bullet"> <div>Partner with Product, Operations, Compliance, and Risk teams to improve customer journeys while maintaining appropriate regulatory and control standards.</div> </li> <li class="ace-line ace-line old-record-id-KStWdPUzwoub1jxC7TWlwTqcgJd" data-list="bullet"> <div>Identify opportunities to strengthen control effectiveness while simplifying processes and reducing unnecessary customer or operational friction.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-O0xCdZVLno9Bgmx16p3lmIuMgLd">Risk Governance &amp; Controls</h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-EfHqdKN1YohFQixfP48locRsg0e" data-list="bullet"> <div>Maintain the SG risk register and coordinate the Risk and Control Self-Assessment (RCSA), working with business teams to identify and assess key operational, regulatory, and conduct risks and controls.</div> </li> <li class="ace-line ace-line old-record-id-SDyfdiTvwo58KMx69nQlv5Vpg4g" data-list="bullet"> <div>Monitor key risk indicators (KRIs) and support periodic control testing to assess control effectiveness, identify gaps, and drive remediation with control owners.</div> </li> <li class="ace-line ace-line old-record-id-TLpGdeOiPo8j0bxwONglMSo6gDc" data-list="bullet"> <div>Support the implementation of local policies, SOPs, regulatory requirements, and control frameworks, ensuring requirements are effectively embedded into day-to-day business activities.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-UJ58djK7poUjSexkst0lhxAogEc">Issues, Assurance &amp; Regulatory Implementation</h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-Mfiid2iGCodvPfxzAEflXPWJgWe" data-list="bullet"> <div>Coordinate investigation and root cause analysis of incidents, conduct issues, and control deficiencies, working with relevant teams to develop practical corrective actions and drive issues through to resolution.</div> </li> <li class="ace-line ace-line old-record-id-KfnUdG3tboSr1FxZ1IilXrfkgif" data-list="bullet"> <div>Support internal and external audit engagements, regulatory reviews, and assurance activities, including documentation requests, walkthroughs, management responses, and remediation tracking.</div> </li> <li class="ace-line ace-line old-record-id-UshPdg6CQoJ9XxxzTl1luTPOgqc" data-list="bullet"> <div>Support the implementation of evolving regulatory requirements and industry standards, assessing business impact and working cross-functionally to embed appropriate processes and controls.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-Eb2GdWjdio20qGxanS2lBOTdgBd">Outsourcing &amp; Governance Coordination</h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-GJVDdcye7oZq7exORfwl2ObJgzf" data-list="bullet"> <div>Support governance of intra-group and third-party outsourcing arrangements, including maintenance of the SG Outsourcing Register and ongoing reviews in accordance with MAS requirements and internal policies.</div> </li> <li class="ace-line ace-line old-record-id-Mx39d8Za4oP1VaxctU1lTFykgvb" data-list="bullet"> <div>Support key governance forums, including the Token Listing Committee, and prepare clear and timely risk, controls, conduct, and issue reporting for the SG Management Committee and other relevant forums.</div> </li> </ul> </div> <h2 class="heading-2 ace-line old-record-id-ZvAmdvgIGoKyiHxjBTiu68Kcs9d"><strong>What We Look For In You </strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-F7Q5dSyFPonFgJx4HDKu09ObsMh" data-list="bullet"> <div>&nbsp;At least 4 years of experience in business compliance, front-office controls, conduct risk, sales surveillance, regulatory compliance, or related roles within capital markets, securities, brokerage, trading, wealth management, fintech, or other regulated financial services.</div> </li> <li class="ace-line ace-line old-record-id-F7Q5dSyFPonFgJx4HDKu09ObsMh" data-list="bullet"> <div>Good understanding of Singapore financial services regulation and MAS expectations, particularly across business conduct, client classification, sales practices, product governance, conflicts of interest, and customer outcomes.</div> </li> <li class="ace-line ace-line old-record-id-F7Q5dSyFPonFgJx4HDKu09ObsMh" data-list="bullet"> <div>Hands-on experience designing or executing sales surveillance, conduct monitoring, or front-office controls, including identifying issues, investigating exceptions, and driving remediation with business stakeholders.</div> </li> <li class="ace-line ace-line old-record-id-F7Q5dSyFPonFgJx4HDKu09ObsMh" data-list="bullet"> <div>Strong analytical and problem-solving skills, with the ability to use client, transaction, or activity data to identify risks and translate regulatory requirements into practical controls, processes, or product enhancements.</div> </li> <li class="ace-line ace-line old-record-id-F7Q5dSyFPonFgJx4HDKu09ObsMh" data-list="bullet"> <div>Strong stakeholder management and execution skills, with experience partnering across front-office, Product, Operations, Compliance, Legal, and Risk teams to provide constructive challenge and drive outcomes.</div> </li> <li class="ace-line ace-line old-record-id-F7Q5dSyFPonFgJx4HDKu09ObsMh" data-list="bullet"> <div>Experience in digital assets or crypto is a plus; familiarity with broader operational risk, RCSA, outsourcing, audit, and governance frameworks is advantageous.</div> </li> </ul> <h2 class="heading-2 ace-line old-record-id-CmqsdZ2GTo6Z9VxuHx4ugzRRsm3"><strong>Perks &amp;<span style="font-size: 18pt;"> Benefits </span></strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-XvQudJ7z0ouSnuxOibouMkKzsCc" data-list="bullet"> <div>Competitive total compensation package</div> </li> <li class="ace-line ace-line old-record-id-GAzBdJXxLo291PxrthXurPeds4g" data-list="bullet"> <div>L&amp;D programs and Education subsidy for employees' growth and development</div> </li> <li class="ace-line ace-line old-record-id-CKPxdgHeoosenzxCpV2uV32ysz0" data-list="bullet"> <div>Various team building programs and company events</div> </li> <li class="ace-line ace-line old-record-id-XjPSdIa92oGeLox9Qo9uejVEs4c" data-list="bullet"> <div>Wellness and meal allowances</div> </li> <li class="ace-line ace-line old-record-id-CS34dAJCDoMDHxx95pZu43yjsxB" data-list="bullet"> <div>Comprehensive healthcare schemes for employees and dependants&nbsp;</div> </li> <li class="ace-line ace-line old-record-id-Uqtsd4bN8oaHt7xyPlYuxmfcsob" data-list="bullet"> <div>More that we love to tell you along the process!</div> </li> </ul> <div class="ace-line ace-line old-record-id-JGIsdeznCo2qpfxJAqkuViMfsHS">&nbsp;</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>