Operations Manager at Propel Autism

<p><strong><span data-contrast="auto">Job Position:</span></strong><span data-contrast="auto">&nbsp;Operations Manager&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></p> <p>&nbsp;<strong><span data-contrast="auto">Job Description:&nbsp;</span></strong><span data-contrast="auto">The Operations Manager&nbsp;is responsible for&nbsp;leading the operational performance of the organization to ensure efficient service delivery, organizational safety and compliance, and execution of the organization’s growth strategy.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-ccp-props="{}">&nbsp;</span><strong><span data-contrast="auto">Center Operations:</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="●" data-font="" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Reports directly to the&nbsp;Director of Clinical Services and&nbsp;CEO to</span><span data-contrast="auto">&nbsp;solve problems, improve and implement&nbsp;</span><span data-contrast="auto">processes,&nbsp;and&nbsp;maintain&nbsp;smooth operations across the company.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Establish, train, and communicate the procedures, systems and tools required for smooth operations across all members of the operational and clinical team. Serve as subject matter expert for non-clinical aspects of the company practice management and HRIS platforms (Central Reach, Paycom), including systems administration and training staff on best practices.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Report and lead the execution of key operating metrics and performance indicators&nbsp;established&nbsp;by the Founders: new hire recruitment, new client intake, scheduled treatment hours, scheduled billable hours for clinicians, and other operational measures.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Convene regular meetings with the clinical leadership team to address client issues, employee/parent concerns, scheduling conflicts, problem resolution, and process development.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{}">&nbsp;</span><strong><span data-contrast="auto">Quality Assurance and Regulatory Compliance:</span></strong><span data-contrast="auto">&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Ensure the clinics are abiding by HIPAA guidelines, OSHA regulations, city, state, and federal laws, including on-site facility regulations and digital platforms.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{}">&nbsp;</span><strong><span data-contrast="auto">Human Resources and Talent Management:</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Collaborate with the Center Manager and Talent Acquisition to lead the company’s ongoing initiatives surrounding staff appreciation, individual recognition and team building to advance the culture of inclusivity and support at Propel Autism.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Collaborate with the leadership team to execute the organization’s goals and&nbsp;strategy&nbsp;related to staffing, recruiting, and retention.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Administer or oversee the administration &amp; where&nbsp;appropriate, the enforcement of disciplinary matters; disputes; productivity, recognition, and morale.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Foster positive employee relations and high employee engagement; work to solve any employee issues that surface.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{}">&nbsp;</span><strong><span data-contrast="auto">Scheduling Management:</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Create and distribute schedules to the Clinical Director for new/current clients, new/current hire schedules to&nbsp;maintain&nbsp;a healthy intake pipeline.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Tracking and inputting of therapist time off request and advanced offloading of sessions in CR.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Reviewing and approving time off requests and payroll timecards.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Parent collaboration&nbsp;regarding&nbsp;attendance, vacations, and changes in availability.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Responsible for&nbsp;maintaining&nbsp;appointments based on authorization and visit limits, as applicable, notification of clinical and billing teams when scheduling outside of authorized limits.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Tracking and enforcing appointment conversion policy.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Manage and communicate updates to the schedules&nbsp;on a daily basis&nbsp;to ensure we are adhering to the clinical plans of our clients.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Own development and circulation of all related data/dashboard/reporting to executive leadership.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Forecast staffing needs and work with CEO / Talent Acquisition to support the clinical and operational needs of the company.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto">Facility Management &amp; Health: </span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Co-manage the Center Manager with the Clinical Director to&nbsp;maintain&nbsp;the operational efficiency of&nbsp;Propel’s&nbsp;facilities,&nbsp;including&nbsp;cleanliness, organization, safety, inventory, and maintenance to Propel standards.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Perform requisition orders for all supplies needed for all locations approved by the CEO.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{}">&nbsp;</span><strong><span data-contrast="auto">Intakes &amp; Enrollment:</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="●" data-font="" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Partnering with diagnosticians to drive access to ASD&nbsp;diagnoses and&nbsp;enhance our ability to assess whether we are best positioned to serve prospective clients; bolster process and options in instances in which best to refer out.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Formalize documentation of all current intake and scheduling process workflows and oversee training of team members on any implemented system changes/upgrades.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Evaluate existing and scheduling processes to&nbsp;identify&nbsp;opportunities to enhance or replace existing processes, or create new processes, to enhance family experience, efficiency, and effectiveness for all parties.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;●&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Strategic planning to grow the organization.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul>