Sr. Logistics Customer Service Specialist I (Bilingual English/Korean) at FNS, Inc.

<div class="content-intro"><p><strong><em>Company Overview</em></strong></p> <p>Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.</p> <p>For 2025, we have set out to become one of the nation’s top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.</p> <p>To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member’s work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member’s work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.</p> <p>To Discover more, please visit our website at http://www.fnsusa.com</p></div><p>&nbsp;</p> <p><strong>Location:</strong> Phoenix, AZ</p> <p><strong>Employment Type:&nbsp;</strong>Full-Time</p> <p>&nbsp;</p> <p><strong>Responsibilities</strong></p> <ul data-editing-info="{&quot;applyListStyleFromLevel&quot;:true}"> <li> <div data-olk-copy-source="MessageBody">Maintain and manage daily inbound and outbound records related to ESS movements and logistics activities.</div> </li> <li>Serve as a primary point of contact for customers regarding yard operations, transportation status, shipment updates, and operational issues.</li> <li>Prepare, review, and manage operational documents such as delivery schedules, inbound/outbound logs, inventory reports, and shipment records.</li> <li>Utilize Microsoft Excel and internal systems to analyze, organize, and report logistics and operational data accurately.</li> <li>Coordinate closely with internal departments including yard operations, dispatch, warehouse, and transportation teams to ensure smooth operational flow.</li> <li>Proactively identify operational or service-related issues and collaborate with relevant teams to resolve them in a timely manner.</li> <li>Support KPI tracking, operational reporting, and customer performance updates.</li> <li>Ensure customer requirements and service expectations are consistently met through effective communication and operational coordination.</li> <li>Assist in training and supporting junior team members as needed.</li> </ul> <p>&nbsp;</p> <p><strong>Qualifications</strong></p> <ul> <li>3–5 years of experience in logistics, warehouse operations, transportation, customer service, or a related field required.</li> <li>Strong understanding of logistics operations, shipment coordination, and customer communication.</li> <li>Proficiency in Microsoft Excel (filtering, sorting, basic formulas, etc.)</li> <li>Strong interpersonal and communication skills for client-facing roles</li> <li>Ability to manage multiple priorities and communicate effectively with customers and internal teams.</li> <li>Highly organized and detail-oriented</li> <li><strong>Bilingual proficiency in Korean and English is required</strong>.</li> </ul> <p>&nbsp;</p> <p>The base salary range for this role is between $60,000 - $75,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.</p> <p>&nbsp;</p><div class="content-conclusion"><p><strong><em>Benefits (Full-Time ONLY)</em></strong></p> <ul> <li>Health, Dental, and Vision PPO Insurance</li> <li>Life, STD, LTD Insurance</li> <li>401(K) Plan</li> <li>Paid Time Off</li> <li>Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)</li> <li>Years of Service Awards</li> <li>Education Assistant Program (Based on Eligibility)</li> </ul> <p>If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit <a href="https://oag.ca.gov/privacy/ccpa">https://oag.ca.gov/privacy/ccpa</a>.</p></div>