Customer Success Specialist at Cargomatic

<p><strong>Customer Success Specialist</strong><br data-start="219" data-end="222"><strong data-start="222" data-end="250">Location: Long Beach, CA</strong><br data-start="250" data-end="253"><strong data-start="253" data-end="295">Compensation: $40.00 – $45.00 per hour</strong></p> <p data-start="297" data-end="665"><strong data-start="297" data-end="317">About Cargomatic</strong><br data-start="317" data-end="320">Founded in 2013, Cargomatic is revolutionizing the transportation industry by powering local freight through the first and largest digital marketplace for local trucking. Our proprietary, AI-enabled platform uses real-time location data to match available cargo space and drivers with shippers who need freight moved—creating capacity on demand.</p> <p data-start="667" data-end="854">Cargomatic has been recognized as a <em data-start="703" data-end="733">Built In Best Places to Work</em> in 2023, 2024, and 2025, reflecting our people-first culture and commitment to employee growth, success, and well-being.</p> <p data-start="856" data-end="1109">At Cargomatic, we solve complex, real-world logistics challenges through collaboration, curiosity, and innovation. Employees at every level are empowered to thrive, support one another, and make a meaningful impact. Learn more at <strong data-start="1086" data-end="1108"><a href="http://www.cargomatic.com" data-start="1088" data-end="1106">www.cargomatic.com</a></strong>.</p> <p data-start="1111" data-end="1537"><strong data-start="1111" data-end="1129">About the Role</strong><br data-start="1129" data-end="1132">Cargomatic is seeking a <strong data-start="1156" data-end="1187">Customer Success Specialist</strong> to join our team in <strong data-start="1208" data-end="1226">Long Beach, CA</strong>. In this role, you will collaborate across the Cargomatic network to ensure shipment operations run smoothly for our most complex customers. You’ll serve as a primary point of contact, manage day-to-day operations, and help drive customer satisfaction through proactive problem solving and clear communication.</p> <p data-start="1539" data-end="1765">The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced, startup environment. You’re comfortable with ambiguity, enjoy solving problems, and bring an “all hands on deck” mindset.</p> <p data-start="1767" data-end="1785"><strong data-start="1767" data-end="1785">What You’ll Do</strong></p> <ul> <li data-start="1788" data-end="1910">Serve as the primary point of contact for enterprise customers, owning all communication via email, phone, and reporting</li> <li data-start="1913" data-end="2016">Manage day-to-day shipment operations for enterprise accounts and perform additional duties as needed</li> <li data-start="2019" data-end="2182">Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to ensure customer expectations and performance metrics are met</li> <li data-start="2185" data-end="2277">Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement</li> <li data-start="2280" data-end="2392">Identify and help implement new products, processes, and initiatives to support customer growth and engagement</li> <li data-start="2395" data-end="2512">Build, document, and champion processes and SOPs to support the transition of daily tasks to offshore support teams</li> </ul> <p data-start="2514" data-end="2534"><strong data-start="2514" data-end="2534">What You’ll Need</strong></p> <ul> <li data-start="2537" data-end="2575">Bachelor’s degree strongly preferred</li> <li data-start="2578" data-end="2638">3–5 years of experience in transportation and/or logistics</li> <li data-start="2641" data-end="2703">Strong customer support and customer satisfaction experience</li> <li data-start="2706" data-end="2757">Excellent written and verbal communication skills</li> <li data-start="2760" data-end="2823">Ability to think on your feet and solve problems analytically</li> <li data-start="2826" data-end="2899">Comfort working in a fast-changing environment with shifting priorities</li> <li data-start="2902" data-end="2965">Strong sense of urgency and ability to prioritize daily tasks</li> <li data-start="2968" data-end="3022">Ability to learn new technology and concepts quickly</li> <li data-start="3025" data-end="3082">Intermediate to advanced proficiency in Microsoft Excel</li> </ul> <p data-start="3084" data-end="3104"><strong data-start="3084" data-end="3104">Benefits &amp; Perks</strong></p> <ul> <li data-start="3107" data-end="3133">Competitive compensation</li> <li data-start="3136" data-end="3175">Medical, dental, and vision insurance</li> <li data-start="3178" data-end="3226">Flexible paid time off (PTO) and paid holidays</li> <li data-start="3229" data-end="3242">401(k) plan</li> <li data-start="3245" data-end="3280">Employee assistance program (EAP)</li> <li data-start="3283" data-end="3345">Opportunities for professional growth and career development</li> <li data-start="3348" data-end="3417">Work in a high-growth company redefining logistics and supply chain</li> </ul> <p data-start="3419" data-end="3635"><em data-start="3419" data-end="3635">The hourly rate for this position ranges from $40.00 – $45.00. Actual compensation will be determined based on job-related factors such as skills, experience, and qualifications, and may vary from the posted range.</em></p>