CSR/Office Manager - P&C Insurance at Superior Insurance Partners

<div class="content-intro"><p>Superior Insurance Partners is a rapidly growing insurance brokerage platform specializing in commercial lines, personal lines, and employee benefits solutions for businesses and individuals across the United States. Through strategic acquisitions and long-term partnerships with leading independent agencies, Superior has built a strong presence throughout the Midwest and Eastern U.S.</p> <p>At the core of Superior’s approach is its mission: to improve the lives of its Agency Partners by supporting their personal, professional, and financial goals. Rather than applying a one-size-fits-all model, Superior develops customized growth strategies tailored to each partner agency’s unique vision and objectives. Agency partners gain access to a robust shared-services platform that includes accounting and finance, recruiting, human resources, AMS/IT support, marketing, and M&amp;A expertise — allowing local agencies to maintain their entrepreneurial culture while benefiting from the scale, resources, and best practices of a larger organization. Long-term economic alignment ensures partners remain invested in the collective success and growth of the platform.</p> <p>Superior Insurance Partners is backed by Tyree &amp; D'Angelo Partners (“TDP”), a leading Chicago-based private equity firm focused on investing in and partnering with lower middle-market businesses. TDP companies have completed over 1,000 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management.&nbsp;</p></div><p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2"><span style="text-decoration: underline;"><strong>Job Description: </strong></span></p> <p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2">We are seeking a motivated and detail-oriented <strong>Office Manager/Customer Service Representative (CSR) </strong>to join our growing team in Woodridge, IL. This role is ideal for someone who thrives in a collaborative environment and enjoys supporting both clients and internal teams. You will play a key role in daily office operations while contributing to a positive customer experience.</p> <p><strong>Responsibilities:</strong></p> <ul class="marker:text-quiet list-disc pl-8"> <li class="py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;>p]:pt-0 [&amp;>p]:mb-2 [&amp;>p]:my-0"> <p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2">Manage front desk operations and serve as the first point of contact for clients</p> </li> <li class="py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;>p]:pt-0 [&amp;>p]:mb-2 [&amp;>p]:my-0"> <p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2">Process customer payments accurately and efficiently</p> </li> <li class="py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;>p]:pt-0 [&amp;>p]:mb-2 [&amp;>p]:my-0"> <p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2">Assist walk-in and call-in customers with inquiries and service needs</p> </li> <li class="py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;>p]:pt-0 [&amp;>p]:mb-2 [&amp;>p]:my-0"> <p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2">Provide accurate, timely, and complete information using appropriate systems and tools</p> </li> <li class="py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;>p]:pt-0 [&amp;>p]:mb-2 [&amp;>p]:my-0"> <p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2">Support producers and service team with administrative tasks as needed</p> </li> </ul> <p><strong>What Success Looks Like:</strong></p> <ul class="marker:text-quiet list-disc pl-8"> <li class="py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;>p]:pt-0 [&amp;>p]:mb-2 [&amp;>p]:my-0"> <p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2">Deliver reliable results and follow through on tasks</p> </li> <li class="py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;>p]:pt-0 [&amp;>p]:mb-2 [&amp;>p]:my-0"> <p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2">Adapt quickly to changing priorities in a fast-paced environment</p> </li> <li class="py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;>p]:pt-0 [&amp;>p]:mb-2 [&amp;>p]:my-0"> <p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2">Collaborate effectively with team members across departments</p> </li> <li class="py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;>p]:pt-0 [&amp;>p]:mb-2 [&amp;>p]:my-0"> <p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2">Demonstrate a strong willingness to learn and grow within the insurance industry</p> </li> </ul> <p><strong>Qualifications:</strong></p> <ul class="marker:text-quiet list-disc pl-8"> <li class="py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;>p]:pt-0 [&amp;>p]:mb-2 [&amp;>p]:my-0"> <p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2">High school diploma with some office or administrative experience</p> </li> <li class="py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;>p]:pt-0 [&amp;>p]:mb-2 [&amp;>p]:my-0"> <p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2">Strong technical aptitude and comfort learning new systems</p> </li> <li class="py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;>p]:pt-0 [&amp;>p]:mb-2 [&amp;>p]:my-0"> <p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2">Proficiency in Microsoft Office (Word, Excel, Outlook)</p> </li> <li class="py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;>p]:pt-0 [&amp;>p]:mb-2 [&amp;>p]:my-0"> <p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2">Prior insurance experience is a plus</p> </li> <li class="py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;>p]:pt-0 [&amp;>p]:mb-2 [&amp;>p]:my-0"> <p class="my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2">Interest in obtaining a Personal Lines CSR license</p> </li> </ul> <p class="MsoNormal" style="line-height: normal;">&nbsp;</p>