Senior Leadership Training Manager at Saxbys

<p><strong>Saxbys | Philadelphia, PA (Hybrid) | $72,000/year + Annual Bonus + Benefits | Up to 80% Travel</strong></p> <p><strong>ABOUT THE ROLE</strong></p> <p>Saxbys is more than a cafe company — it's an Experiential Learning Platform. Every Saxbys cafe is operated by a Student CEO who runs the location as a real business, and it's our Tier 1 cafes — new cafe openings and underperforming locations — where that experience is either built or broken.</p> <p>As our Senior Leadership Training Manager, you're first and foremost a people leader: you'll recruit, coach, and manage a team of 6+ Leadership Training Specialists, holding weekly 1:1s and a weekly team meeting to develop each of them toward their next role as a New Market Leader or Area Operations Manager. You'll pair that leadership with hands-on execution — leading Grand Openings from the ground up and setting the tone for preparedness and accountability at the cafe level by leading from the front. This is a hands-on, traveling role for someone who thrives on building people as much as building systems.</p> <p><strong>WHAT YOU'LL OWN</strong></p> <ul> <li><strong>Development Pod Ownership:</strong> Maintain documentation, prioritize missions, and manage action plans for the Development Pod, ensuring every Tier 1 cafe's needs are tracked and addressed.</li> <li><strong>Grand Opening Execution:</strong> Own the on-the-ground execution of Grand Opening plans, training delivery, and cafe set-up — bringing Saxbys culture and brand standards to life at every new cafe.</li> <li><strong>Leadership Training Specialist Development:</strong> Recruit, onboard, coach, and manage a team of 6+ Leadership Training Specialists, developing each into a future New Market Leader or Area Operations Manager.</li> <li><strong>SCEO Camp Execution:</strong> Partner with the Senior Operations Implementation Manager and L&amp;D team to plan and execute SCEO Camps, from budget and travel logistics to on-the-ground delegation.</li> <li><strong>Guest Recovery:</strong> Own day-to-day guest recovery ticket response and resolution through Zendesk, meeting 24-hour response standards while building your team's ability to handle it themselves.</li> </ul> <p><strong>WHAT SUCCESS LOOKS LIKE</strong></p> <ul> <li>100% of Tier 1 cafes move to Tier 2 within 6 months</li> <li>Leadership Training Specialists promoted into New Market Leader or Area Operations Manager roles within 6–18 months</li> <li>30% of each new cafe roster trained to Level 4 (Team Lead) within 2 weeks of opening</li> <li>100% of Grand Opening milestones hit on schedule, every time</li> <li>95%+ timely completion on Cafe-Level Training, with 95%+ satisfaction on the post-badge survey</li> <li>100% of guest recovery tickets answered same-day, with 95% resolved within the 24-hour standard</li> </ul> <p><strong>WHO YOU ARE</strong></p> <p>You're a people manager first — someone who genuinely enjoys developing others, with a track record of managing a team of multiple full-time team members, holding them accountable, and coaching them toward their next role. You've spent real time in four-wall food and beverage or retail operations — enough to know what it takes to run a location and hold a team to a standard under pressure. You're a pattern-matcher and a root-cause thinker: when something breaks at a cafe, you don't just fix it, you figure out why it happened and put a plan in place to stop it from happening again. Ideally you've also run large-scale trainings or events like Grand Openings or camps — the kind of experience that means you can walk onto a chaotic Grand Opening floor and bring order to it. Saxbys experience is a strong plus.</p> <p><strong>WHAT'S REQUIRED</strong></p> <ul> <li>Support, exhibit, and promote Saxbys' Mission and Core Values in all daily activities</li> <li>Ability to travel up to 80% of the time, with a valid driver's license and reliable transportation</li> <li>Flexible schedule, including early mornings, nights, and weekends</li> <li>Physical requirements: able to stand, walk, and smile for extended periods, stoop and kneel, push/pull/lift up to 35 lbs, and ascend/descend ladders, stairs, and ramps</li> </ul> <p><strong>WHY SAXBYS</strong></p> <p>This isn't a desk job — it's the chance to be the person who sets the tone at every new Saxbys cafe and builds the next generation of Saxbys leaders, one Grand Opening at a time. Along with a $72,000 base salary, an annual bonus, and comprehensive benefits, you'll travel across our operating regions (up to 80% of the time) and see the direct impact of your work on cafes, teams, and Student CEOs across the network.</p> <p><em>Ready to build something great? Apply today!</em></p>