Client Service Manager at WithCoverage

<p><strong>Client Service Manager</strong></p> <p><strong>Location:</strong> Philadelphia, PA or Salt Lake City, UT</p> <p><strong>About </strong><a href="https://withcoverage.com/"><strong>WithCoverage</strong></a><strong>:</strong></p> <p><strong>WithCoverage replaces the traditional insurance brokerage with AI-supercharged risk management designed for the modern economy.&nbsp;</strong></p> <p>We partner with hundreds of high-growth, category-defining companies, including GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee. Our clients span iconic consumer brands, hospitality leaders, GCs, advanced manufacturers, and next-generation defense contractors. They operate in complex risk environments and need a partner that can move at their speed.</p> <p>Instead of a fragmented, manual brokerage stack, we have built a new category: elite risk advisors operating on top of proprietary technology. Our in-house Agency Management System gives our team and AI agents full visibility into policies, exposures, claims, billing, and commissions. This platform enables deep automation, better decisions, and a fundamentally higher standard of service.</p> <p>WithCoverage was founded by JD Ross (co-founder of Opendoor) and Max Brenner (Bain, Compound). <strong>We have raised over $43M from leading investors including Sequoia, 8VC, Khosla Ventures and Crystal Venture Partners.</strong></p> <p>Our ambition is not to build a better brokerage. It is to redefine how risk is managed across the economy.</p> <p><strong>Why Join Us:</strong></p> <ul> <li><strong>Grow Faster</strong> – We’re scaling quickly, giving you significant opportunities to learn, lead, and shape your career and the company's future.</li> <li><strong>Work That Matters</strong> – We protect the world’s most innovative brands: consumer icons, hospitality leaders, next-gen defense contractors, and US manufacturers.</li> <li><strong>Redefine an Industry</strong> – Insurance is one of the largest, slowest-moving markets. We rewrite the playbook with proprietary technology, automation, and AI.</li> <li><strong>Financial Rewards</strong> – We hire the best and invest in you. That means competitive comp, meaningful equity, and excellent benefits. We believe strongly in internal promotion and lay out a plan for everyone's career growth.</li> </ul> <p><strong>About The Role:</strong></p> <p>Partner with Risk Advisors on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and run point on each client’s renewal cycle, ensuring a positive and productive client experience.</p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Maintains effective and positive relationships with clients. Serves independently in a client-facing capacity on matters of moderate importance and complexity.&nbsp;</li> <li>Facilitates the timely and accurate flow of information between clients, and Risk team members, keeping all parties informed.&nbsp;</li> <li>Handles client open items lists and responds to client ad-hoc requests.&nbsp;</li> <li>Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation.</li> <li>Actively supports and monitors the renewal process, engaging with account team members as necessary. May draft quote comparisons and is responsible for saving down binders, policies, and endorsements.</li> <li>Receives and handles routine and sophisticated coverage inquiries.</li> <li>Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker’s Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.</li> <li>Monitors and follows-up on invoice generation, fee agreements, receivables, and collections. Addresses and resolves problems.&nbsp;</li> <li>Ensures tools are understood and used. Performs related duties as assigned.</li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li>2+ years of commercial insurance experience required (preferably in an Account Management role)</li> <li>Property &amp; Casualty broker’s license strongly preferred, or to be obtained within 120 days of start date</li> <li>High school diploma or equivalent required&nbsp;</li> <li>Associates degree preferred&nbsp;</li> <li>Experience supporting complex clients is preferred</li> </ul> <p>&nbsp;</p> <p>For candidates based in the United States, the expected pay range for this position at the start of employment is $100,000 – $140,000/year. Actual compensation will be determined based on factors such as market location, job-related skills, experience, and qualifications. This role may also be eligible for additional variable compensation, including quota-based incentives where applicable. WithCoverage offers a comprehensive Total Rewards package for full-time employees, which includes equity grants and a robust suite of benefits.</p> <p>&nbsp;</p> <p><strong>What We Offer:</strong></p> <ul> <li>Competitive compensation that includes equity</li> <li>Comprehensive benefit plans for medical, dental, vision, life, and disability</li> <li>Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings)</li> <li>Human Interest: 401(k) provider</li> <li>Time Off: Flexible time off, sick leave, family and medical leave, major national holidays</li> <li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li> <li>Collaborative, transparent, and fun culture</li> </ul>