Partner Solutions Engineer - LATAM at DevRev

<div class="content-intro"><p><span style="font-size: 14pt;"><strong>About DevRev</strong></span></p> <p>At DevRev, we're building the future of work with <em>Computer</em> – your AI teammate. Unlike traditional tools, <em>Computer</em> unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.</p></div><h3><strong>Role Overview</strong></h3> <p>The <strong>Partner Solutions Engineer (PSE)</strong> at DevRev is a customer-obsessed technical professional who plays a key role in driving partner-led growth and adoption. You will serve as the technical bridge between DevRev and our ecosystem of resellers, OEMs, system integrators, and strategic alliances.</p> <p>In this role, you will lead pre-sales discovery, design custom solutions, enable technical teams at partner organizations, and act as a trusted advisor across the full partner lifecycle. You’ll collaborate closely with DevRev’s Sales, Product, and GTM teams, empowering partners to independently position, implement, and scale DevRev solutions.</p> <h3><strong>Key Responsibilities</strong></h3> <p><strong>Partner Enablement &amp; Technical Leadership</strong></p> <ul> <li>Articulate the features, benefits, and business value of the DevRev platform.</li> <li>Translate partner business models and objectives into DevRev-aligned solutions.</li> <li>Support partner solution discovery, architecture, and proposal creation during the sales cycle.</li> <li>Deliver technical enablement programs including:</li> <ul> <li>Tailored product and solution updates</li> <li>Hands-on bootcamps, SE shadowing, and technical workshops</li> <li>Joint solution and service co-creation</li> </ul> <li>Enable partners to deliver independent pre-sales motions and contribute to regional revenue growth.</li> </ul> <h4><strong>Sales &amp; Evaluation Support</strong></h4> <ul> <li>Support demos, technical presentations, and PoCs for partner-led sales cycles.</li> <li>Guide and manage technical evaluations and proof-of-value engagements.</li> <li>Collaborate with DevRev support and product teams to resolve technical roadblocks.</li> <li>Capture and relay product feedback, partner insights, and customer pain points.</li> </ul> <h4><strong>Technical Enablement Planning</strong></h4> <ul> <li>Co-create enablement plans with partner sales leaders, including:</li> <ul> <li>Certification pathways and role-based training modules</li> <li>Joint technical goals and milestone tracking</li> </ul> <li>Lead certification bootcamps and instructor-led enablement tracks.</li> <li>Host Expert Sessions to update partner SEs on product releases and best practices.</li> <li>Optimize reach and impact by scaling enablement across partner organizations.</li> </ul> <h4><strong>Partner Relationship &amp; Technical Account Management</strong></h4> <ul> <li>Develop strategic relationships with partner architects and C-level leaders.</li> <li>Conduct roadmap alignment sessions and technical QBRs.</li> <li>Build and maintain partner org charts and communication matrices.</li> <li>Champion DevRev inside partner orgs to drive mindshare and product positioning.</li> <li>Identify, qualify, and support partner-driven upsell and cross-sell motions.</li> <li>Collaborate with DevRev Field SEs and Solution Architects for co-selling and support.</li> </ul> <h4><strong>Community Engagement &amp; Thought Leadership</strong></h4> <ul> <li>Build and foster a technical partner community:</li> <ul> <li>Organize roundtables, regional events, and community forums.</li> <li>Mentor technical champions within partner orgs and elevate them through enablement tracks.</li> </ul> <li>Maintain active visibility via LinkedIn, blog posts, forums, and content contributions.</li> <li>Support media and co-marketing efforts, including reference case development and campaign support.</li> </ul> <h3><strong>Qualifications &amp; Experience</strong></h3> <p>An ideal candidate for this role would bring the following background:</p> <ul> <li>Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field.</li> <li>A minimum of 10 years of experience at B2B SaaS or platform vendor(s) in <strong>technical pre-sales</strong> or <strong>solutions engineering roles</strong>, of which a minimum of 5 years of experience in a <strong>partner focused role.&nbsp;</strong></li> <li>Proven track record delivering <strong>technical demos</strong>, <strong>workshops</strong>, and <strong>tailored solution proposals</strong>.</li> <li>Strong technical acumen with the ability to explain complex concepts to both technical and business audiences.</li> <li>Excellent <strong>communication</strong>, <strong>storytelling</strong>, and <strong>interpersonal</strong> skills.</li> <li>Experience conducting <strong>competitive analysis</strong>, identifying <strong>partner white-space</strong>, and influencing roadmap direction.</li> <li>Willingness to travel up to <strong>75%</strong> depending on business and partner needs, including out of country or overseas travel.</li> </ul> <h3><strong>Skills &amp; Proficiency Requirements</strong></h3> <p>To thrive in this role, a DevRev Partner Solutions Engineer should have the following capabilities:</p> <p><strong>Soft Skills &amp; Consultative Capabilities</strong></p> <ul> <li>Consultative mindset; skilled at mapping business problems to technical solutions.</li> <li>Clear communicator with confidence presenting to technical and executive stakeholders.</li> <li>Strong partner enablement and mentoring capabilities.</li> <li>Cross-functional collaborator; works well with GTM, Product, and Customer Engineering.</li> <li>Relationship builder across C-level, solution architect, and SE personas.</li> </ul> <h4><strong>Ecosystem &amp; Platform Experience</strong></h4> <ul> <li>Familiarity with:</li> <ul> <li><strong>DevOps &amp; Agile</strong>: Jira, GitHub, GitLab, Jenkins</li> <li><strong>CRM &amp; CX</strong>: Salesforce, Zendesk, Intercom, ServiceNow, HubSpot</li> <li><strong>Incident Management</strong>: Datadog, PagerDuty, Sentry</li> <li><strong>Collaboration Tools</strong>: Slack, Notion, Confluence</li> </ul> </ul> <h3><strong>Technical Hands-On Proficiency</strong></h3> <ul> <li>Proficient in: <strong>Python</strong>, <strong>JavaScript/TypeScript</strong>, <strong>Bash</strong></li> <li>Experienced in using: <strong>REST APIs</strong>, <strong>webhooks</strong>, <strong>OpenAPI/Swagger</strong></li> <li>Skilled with CLI tools, <strong>Git, JSON/YAML</strong>, log parsing, and basic SQL.</li> <li>Tools: <strong>Postman, Beeceptor, Docker, VS Code, GitHub</strong>.</li> <li>Exposure to low-code platforms and workflow builders.</li> <li>Frontend familiarity (<strong>React, Tailwind, Flask, HTML/CSS</strong>).</li> </ul> <h4><strong>Modern Script Development &amp; AI Tooling</strong></h4> <ul> <li>Able to rapidly prototype using:</li> <ul> <li><strong>Cursor</strong>, <strong>Claude Code, MCP</strong></li> </ul> <li>Comfortable with prompt design and LLM-based workflows.</li> <li>Experience with GenAI use cases like:</li> <ul> <li>Conversational AI</li> <li>Ticket deflection &amp; triage</li> <li>AI assistants &amp; agents</li> </ul> </ul> <h4><strong>Cloud, Infrastructure &amp; DevOps Familiarity</strong></h4> <ul> <li>Working knowledge of:</li> <ul> <li>Cloud platforms: <strong>AWS</strong>, <strong>GCP</strong>, <strong>Azure</strong></li> <li>App architecture: middleware, APIs, frontend/backend layers</li> <li>Containerization: <strong>Docker</strong>, <strong>Kubernetes</strong></li> <li>CI/CD: GitHub Actions, <strong>CircleCI, GitLab</strong></li> <li>Networking basics: <strong>HTTP, DNS, auth, proxies</strong></li> </ul> </ul> <h4><strong>Application &amp; Solution Development</strong></h4> <ul> <li>Experience modeling AI-driven workflows and SaaS use cases.</li> <li>Able to design solutions around:</li> <ul> <li>Incident resolution loops</li> <li>Product feedback cycles</li> <li>End-to-end service operations</li> </ul> <li>Co-creates embedded offerings with partners leveraging DevRev’s building blocks.</li> </ul><div class="content-conclusion"><p><span style="font-size: 14pt;"><strong>How do we work? </strong></span><br>Whatever your role, our values describe what we ask of each other.<br><br><strong>Be a bridger</strong><br>Look beyond your own role. Ask questions, share context and help others get unstuck. That may mean bringing the right people together or picking up a problem that doesn’t necessarily fit neatly into your job description.<br><br><strong>Care loudly</strong><br>We want your perspective, not just your agreement. Speak up when something isn’t working or someone needs support. Give honest feedback with respect for the person receiving it. Don’t let an uncomfortable conversation become an unspoken problem.<br><br><strong>Own the outcome</strong><br>Take responsibility for the result, not just your part in the process. Use AI to move the work forward, not to outsource your judgment. Make the call, check whether it worked and change course when it didn’t. If something goes wrong, own it and help fix it.<br><br>That’s DevRev!<br><em><br>DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.</em></p></div>