IT Operations/Support Lead at Nimble Gravity

<p><span data-contrast="none"><span data-ccp-parastyle="heading 2">Role Overview</span></span><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}">&nbsp;</span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph" data-ccp-parastyle-defn="{&quot;ObjectId&quot;:&quot;276295ed-5df2-5456-988c-5fdbab071054|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Aptos&quot;,469777842,&quot;&quot;,469777843,&quot;Aptos&quot;,469777844,&quot;Aptos&quot;,201341986,&quot;1&quot;,469769226,&quot;Aptos&quot;,268442635,&quot;24&quot;,335559739,&quot;180&quot;,335559738,&quot;180&quot;,469775450,&quot;First Paragraph&quot;,201340122,&quot;2&quot;,134234082,&quot;true&quot;,134233614,&quot;true&quot;,469778129,&quot;FirstParagraph&quot;,335572020,&quot;1&quot;,469775498,&quot;Body Text&quot;,469778324,&quot;Body Text&quot;]}">We’re</span><span data-ccp-parastyle="First Paragraph">&nbsp;looking for an</span><span data-ccp-parastyle="First Paragraph">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">IT Manager</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">&nbsp;</span><span data-ccp-parastyle="First Paragraph">to own our internal IT ecosystem end-to-end. This role will&nbsp;</span><span data-ccp-parastyle="First Paragraph">lead</span><span data-ccp-parastyle="First Paragraph">&nbsp;the management of laptops and workstations, define and enforce security standards, oversee SSO and identity access management, and manage SaaS and software licensing across the company.&nbsp;</span><span data-ccp-parastyle="First Paragraph">You’ll</span><span data-ccp-parastyle="First Paragraph">&nbsp;be the go-to person for keeping our environment secure, reliable, and easy to use for&nbsp;</span><span data-ccp-parastyle="First Paragraph">a mostly</span><span data-ccp-parastyle="First Paragraph">&nbsp;remote workforce.</span></span><span data-ccp-props="{&quot;335559738&quot;:180,&quot;335559739&quot;:180}">&nbsp;</span></p> <p><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="none"><span data-ccp-parastyle="heading 2">Key Responsibilities</span></span><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}">&nbsp;</span></p> <p><span data-contrast="none"><span data-ccp-parastyle="heading 3">Endpoint &amp; Asset Management</span></span><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1001" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Compact" data-ccp-parastyle-defn="{&quot;ObjectId&quot;:&quot;eafb41c0-47a4-52dc-ac6b-3b5a7536b560|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Aptos&quot;,469777842,&quot;&quot;,469777843,&quot;Aptos&quot;,469777844,&quot;Aptos&quot;,201341986,&quot;1&quot;,469769226,&quot;Aptos&quot;,268442635,&quot;24&quot;,335559739,&quot;36&quot;,335559738,&quot;36&quot;,469775450,&quot;Compact&quot;,201340122,&quot;2&quot;,134234082,&quot;true&quot;,134233614,&quot;true&quot;,469778129,&quot;Compact&quot;,335572020,&quot;1&quot;,469778324,&quot;Body Text&quot;]}">Own the full lifecycle of</span><span data-ccp-parastyle="Compact">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">laptops and workstations</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">(procurement, imaging, deployment, recovery, and decommissioning).</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1001" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="0" data-aria-level="1"><span data-ccp-parastyle="Compact">Implement and administer</span><span data-ccp-parastyle="Compact">&nbsp;</span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">MDM/endpoint management</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">tools (e.g., Intune,&nbsp;</span><span data-ccp-parastyle="Compact">Jamf</span><span data-ccp-parastyle="Compact">, Kandji, Workspace ONE) for configuration, patching, and policy enforcement.</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1001" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="0" data-aria-level="1"><span data-ccp-parastyle="Compact">Maintain </span><span data-ccp-parastyle="Compact">an accurate</span><span data-ccp-parastyle="Compact">&nbsp;</span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">asset inventory</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">for all company-owned devices and key peripherals.</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1001" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="0" data-aria-level="1"><span data-ccp-parastyle="Compact">Define and maintain</span><span data-ccp-parastyle="Compact">&nbsp;</span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">standard images</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">and baseline configurations for&nbsp;</span><span data-ccp-parastyle="Compact">different roles</span><span data-ccp-parastyle="Compact">&nbsp;and teams.</span></span><span data-ccp-props="{&quot;335559738&quot;:36,&quot;335559739&quot;:36}">&nbsp;</span></li> </ul> <p>&nbsp;</p> <p><span data-contrast="none"><span data-ccp-parastyle="heading 3">Identity, Access &amp; SSO</span></span><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1002" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Compact">Administer our</span><span data-ccp-parastyle="Compact">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">identity provider and SSO platform</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">(e.g., Okta, Azure AD, Google Workspace), including application integrations and lifecycle management.</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1002" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-ccp-parastyle="Compact">Implement and </span><span data-ccp-parastyle="Compact">maintain</span><span data-ccp-parastyle="Compact">&nbsp;</span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">role-based access control (RBAC)</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">, ensuring least-privilege access and&nbsp;</span><span data-ccp-parastyle="Compact">appropriate group/role</span><span data-ccp-parastyle="Compact">&nbsp;design.</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1002" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-ccp-parastyle="Compact">Own the</span><span data-ccp-parastyle="Compact">&nbsp;</span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">joiner/mover/leaver</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">process: onboarding, offboarding, and access changes across all core systems.</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1002" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-ccp-parastyle="Compact">Monitor access logs and authentication events; partner with security to respond to suspicious activity.</span><span data-ccp-props="{&quot;335559738&quot;:36,&quot;335559739&quot;:36}">&nbsp;</span></li> </ul> <p>&nbsp;</p> <p><span data-contrast="none"><span data-ccp-parastyle="heading 3">Security &amp; Compliance</span></span><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1003" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Compact">Define, document, and enforce</span><span data-ccp-parastyle="Compact">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">IT and security policies</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">(passwords, MFA, endpoint configuration, data handling, acceptable use, remote work standards).</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1003" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-ccp-parastyle="Compact">Manage</span><span data-ccp-parastyle="Compact">&nbsp;</span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">endpoint security tooling</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">(EDR/AV, disk encryption, host firewalls) and ensure coverage and compliance across devices.</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1003" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-ccp-parastyle="Compact">Coordinate</span><span data-ccp-parastyle="Compact">&nbsp;</span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">vulnerability management</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">for endpoints and core SaaS platforms, including patching schedules and exception handling.</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1003" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-ccp-parastyle="Compact">Support</span><span data-ccp-parastyle="Compact">&nbsp;</span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">compliance initiatives</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">(e.g., SOC 2, ISO 27001) by providing evidence, documentation, and implementing required controls.</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1003" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-ccp-parastyle="Compact">Participate in</span><span data-ccp-parastyle="Compact">&nbsp;</span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">customer-required IT/security assessments, reviews, and audits</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">, providing&nbsp;</span><span data-ccp-parastyle="Compact">accurate</span><span data-ccp-parastyle="Compact">,&nbsp;</span><span data-ccp-parastyle="Compact">timely</span><span data-ccp-parastyle="Compact">&nbsp;information about our IT controls and posture.</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1003" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-ccp-parastyle="Compact">Run periodic</span><span data-ccp-parastyle="Compact">&nbsp;</span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">security awareness activities</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">(phishing simulations, training reminders, playbooks).</span></span><span data-ccp-props="{&quot;335559738&quot;:36,&quot;335559739&quot;:36}">&nbsp;</span></li> </ul> <p>&nbsp;</p> <p><span data-contrast="none"><span data-ccp-parastyle="heading 3">SaaS &amp; License Management</span></span><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1004" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Compact">Own</span><span data-ccp-parastyle="Compact">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">SaaS&nbsp;</span><span data-ccp-parastyle="Compact">application</span><span data-ccp-parastyle="Compact">&nbsp;inventory</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">and license assignments across the organization.</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1004" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="14" data-aria-level="1"><span data-ccp-parastyle="Compact">Regularly review usage, reclaim unused licenses, and right-size contracts to control cost.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1004" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="14" data-aria-level="1"><span data-ccp-parastyle="Compact">Partner with finance and leadership on</span><span data-ccp-parastyle="Compact">&nbsp;</span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">renewals, vendor evaluations, and budgeting</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">for IT tooling.</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1004" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="14" data-aria-level="1"><span data-ccp-parastyle="Compact">Standardize and document</span><span data-ccp-parastyle="Compact">&nbsp;</span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">approved tools</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">, including request and approval processes for new software.</span></span><span data-ccp-props="{&quot;335559738&quot;:36,&quot;335559739&quot;:36}">&nbsp;</span></li> </ul> <p>&nbsp;</p> <p><span data-contrast="none"><span data-ccp-parastyle="heading 3">IT Operations &amp; Support</span></span><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1005" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Compact">Establish and continuously improve</span><span data-ccp-parastyle="Compact">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">IT support processes</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">(ticketing, SLAs, escalation paths).</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1005" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="18" data-aria-level="1">Serve as an escalation point for complex incidents and requests from employees</li> <li data-leveltext="" data-font="Symbol" data-listid="1005" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="18" data-aria-level="1">Create and&nbsp;<span data-ccp-parastyle="Compact">maintain</span><span data-ccp-parastyle="Compact">&nbsp;</span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">runbooks, FAQs, and user documentation</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">to enable self-service where&nbsp;</span><span data-ccp-parastyle="Compact">appropriate</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1005" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="18" data-aria-level="1">Partner closely with<span data-ccp-parastyle="Compact">&nbsp;</span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">engineering, security, and operations</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">to ensure IT strategy aligns with company growth and technical roadmap.</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1005" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="18" data-aria-level="1">Track and report on<span data-ccp-parastyle="Compact">&nbsp;</span><strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">IT KPIs</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Compact">&nbsp;</span><span data-ccp-parastyle="Compact">(uptime, ticket volume and resolution times, compliance posture, asset coverage).</span></span><span data-ccp-props="{&quot;335559738&quot;:36,&quot;335559739&quot;:36}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="none"><span data-ccp-parastyle="heading 2">Qualifications</span></span><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">Required:</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">&nbsp;</span></span></p> <ul> <li><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">&nbsp;5+ years of experience in</span><span data-ccp-parastyle="First Paragraph">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">IT administration or systems engineering</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">, including 2+ years in a</span><span data-ccp-parastyle="First Paragraph">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">lead or manager</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">&nbsp;</span><span data-ccp-parastyle="First Paragraph">capacity.</span></span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">Hands-on experience managing</span><span data-ccp-parastyle="First Paragraph">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">macOS and/or Windows</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">&nbsp;</span><span data-ccp-parastyle="First Paragraph">endpoints in a distributed or remote-first environment.</span></span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">Experience administering at least one</span><span data-ccp-parastyle="First Paragraph">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">enterprise identity platform</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">&nbsp;</span><span data-ccp-parastyle="First Paragraph">(Okta, Azure AD, or Google Workspace) and integrating SSO with SaaS tools.</span></span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">Strong understanding of</span><span data-ccp-parastyle="First Paragraph">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">security best practices</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">&nbsp;</span><span data-ccp-parastyle="First Paragraph">for endpoints, identity, and SaaS (MFA, encryption, RBAC, least privilege,&nbsp;</span><span data-ccp-parastyle="First Paragraph">logging</span><span data-ccp-parastyle="First Paragraph">&nbsp;and monitoring).</span></span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">Proven </span><span data-ccp-parastyle="First Paragraph">track record</span><span data-ccp-parastyle="First Paragraph">&nbsp;implementing and operating</span><span data-ccp-parastyle="First Paragraph">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">MDM/endpoint management</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">&nbsp;</span><span data-ccp-parastyle="First Paragraph">tools and endpoint security solutions.</span></span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">Demonstrated</span><span data-ccp-parastyle="First Paragraph">&nbsp;ability to</span><span data-ccp-parastyle="First Paragraph">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">design and document processes</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">, drive adoption, and enforce standards in a growing organization.</span></span></li> <li><strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">Bilingual in English and Spanish</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">, with strong written and verbal communication skills in both languages.</span></span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="First Paragraph">Excellent communication skills; able to explain technical constraints and trade-offs clearly to non-technical stakeholders.</span></span><span data-ccp-props="{&quot;335559738&quot;:180,&quot;335559739&quot;:180}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Nice to&nbsp;</span><span data-ccp-parastyle="Body Text">Have:</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">&nbsp;</span></span></p> <ul> <li><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Experience supporting or implementing</span><span data-ccp-parastyle="Body Text">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">SOC 2, ISO 27001, HIPAA</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">, or similar compliance frameworks.</span></span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Familiarity with</span><span data-ccp-parastyle="Body Text">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">automation and scripting</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">&nbsp;</span><span data-ccp-parastyle="Body Text">(PowerShell, Bash, Python) for user, device, and SaaS administration.</span></span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Background working with</span><span data-ccp-parastyle="Body Text">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">cloud-native and SaaS-heavy</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">&nbsp;</span><span data-ccp-parastyle="Body Text">organizations (e.g., consulting, product engineering, or data/AI firms).</span></span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Relevant certifications (e.g.,</span><span data-ccp-parastyle="Body Text">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">CompTIA Security+</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">,</span><span data-ccp-parastyle="Body Text">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">CISSP</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">,</span><span data-ccp-parastyle="Body Text">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Okta Certified Professional</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">,</span><span data-ccp-parastyle="Body Text">&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Microsoft 365/Entra</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text">), or equivalent experience.</span></span><span data-ccp-props="{&quot;335559738&quot;:180,&quot;335559739&quot;:180}">&nbsp;</span></li> </ul> <p>&nbsp;</p> <p><span data-ccp-props="{&quot;335559738&quot;:180,&quot;335559739&quot;:180}"><em><span data-contrast="none">Nimble Gravity is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nimble Gravity considers all qualified applicants.</span></em><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></span></p>