Customer Operations Specialist at evolvedMD

<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Customer Operations Specialist</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Location: </strong>This position is based out of evolvedMD’s corporate headquarters in Scottsdale, Arizona. Potential daily travel up to 2-3 times per week is expected throughout the Phoenix market.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The Customer Operations Specialist is responsible for supporting the operational success of evolvedMD’s behavioral health integration model within our customers’ primary care practices after program launch. This role works closely with the Account Management team to ensure clinics and care teams have the resources, coordination, and operational support needed to deliver services effectively.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The Customer Operations Specialist collaborates with internal teams and customer stakeholders to support day-to-day operational needs, coordinate onboarding for new employees joining existing programs, and assist in resolving operational challenges across active customer sites.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Compensation</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">First year&nbsp;compensation&nbsp;<strong>$60,000 to $70,000&nbsp;</strong>annually&nbsp;(DOE)&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Annual bonus based on company performance and individual KPIs</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>$1,200</strong>annual technology allowance</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">401(k) company match&nbsp;<strong>up to 3%</strong></span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Your Expected Deliverables&nbsp;</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support the consistent operational execution of evolvedMD’s behavioral health integration model across active customer clinics.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Coordinate onboarding logistics for new employees joining existing customer sites, including workspace setup, equipment, and operational readiness.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Conduct site visits as needed to address operational needs such as equipment coordination, workspace readiness, and inventory management.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Track and coordinate operational needs identified by Account Managers and the Clinical Team, ensuring requests are addressed efficiently and clinics have the resources required to deliver care.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Serve as an operational liaison between internal teams and customer stakeholders, providing updates and escalating issues when necessary.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Collaborate with Clinical Directors and Managers to support Behavioral Health Managers’ workflows, address operational challenges, and ensure smooth day-to-day clinic operations.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Identify and troubleshoot operational challenges that may impact service delivery, collaborating with AMs, clinical leadership, and the Director of Customer Experience to resolve issues.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support process improvement initiatives and operational reviews to enhance efficiency, scalability, and the overall customer experience.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist with operational documentation, tracking, and reporting as needed.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Perform special projects and other operational tasks as directed by the Director of Customer Experience.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>&nbsp;</strong><strong>Your Experience, Background, and Skills</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Compassionate about the delivery of “Whole Patient Care, Upfront and Ongoing.”</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Open and collaborative mindset strongly rooted in passion and integrity.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">High level of organization and time management skills, including ability to manage multiple tasks and deadlines simultaneously. Minimum of 1–2 years of coordination experience or equivalent training required.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proven track record of strong attention to detail with high accuracy and consistency in delivering high-quality work outcomes.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong written and verbal communication skills, especially communicating detailed information to multiple stakeholders in a clear and concise fashion.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Self-starter attitude with a bias for proactive problem-solving and anticipating stakeholders’ needs.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience working within a primary care practice is a plus.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Reports To&nbsp;</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">This position reports to the Director of Customer Experience.</span></p><div class="content-conclusion"><p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>About Us</strong></span></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">At evolvedMD, we are leading the integration of behavioral health services in modern primary care. How? We use a uniquely upfront, innovative, and ongoing approach that places our clinicians on site and in person at each of the practices we serve. As one of America’s largest and most seasoned companies dedicated to integration, we fully embed behavioral health managers into a collaborative team. evolvedMD is committed to meeting patients where they are most comfortable: whether that is in person and on site at your practice location or virtual. We offer early, comprehensive, and dedicated care to help patients achieve the best possible behavioral health outcomes.</span></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">To find out more about what it’s like to work at evolvedMD, visit our&nbsp;<a href="https://www.evolvedmd.com/resources">Resources and News page</a>&nbsp;at&nbsp;<a href="https://www.evolvedmd.com/resources?hsLang=en">https://www.evolvedmd.com/resources</a>&nbsp;where you can learn about our culture, leaders, innovations, and impact in the community.</span></p></div>