Community Manager at Oliver

Amsterdam, NetherlandsFull-timePosted about 2 months ago

About the Role

<div class="content-intro">Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. </div>Role:  Community Manager Location:  Amsterdam, Netherlands Employment: 12-month FTC with view to extend   <h3>ROLE MISSION</h3> Working in close partnership with our client, the Community Manager will help build and nurture engaged communities around a portfolio of domestic appliance brands, including air fryers, coffee machines, and vacuum cleaners. This role sits within a newly created global in‑house social and content studio, designed to operate with the energy and pace of an agency and the strategic depth of an in‑house team. You’ll work across global brand teams to foster meaningful conversations, strengthen brand advocacy, and ensure audiences feel heard, valued, and connected. We’re looking for a developing social all‑rounder who is enthusiastic, culturally curious, and ready to take the next step in their social career. You’ll be hands‑on in the day‑to‑day management of social channels while contributing to broader social and content thinking in a fast‑moving, collaborative environment.   <h3>WHAT YOU’LL BE DOING</h3> <ul> <li>Managing inbound comments, messages, and mentions with appropriate responses and escalation where needed</li> <li>Actively moderating social channels to foster positive, engaged brand communities</li> <li>Scheduling and publishing organic and paid social content</li> <li>Planning and maintaining content calendars in collaboration with the wider team</li> <li>Supporting copy development for social posts and responses</li> <li>Participating in creative brainstorms alongside creative, social, and strategy teams</li> <li>Staying up to date with platform changes, trends, and best practices, and sharing updates with the team</li> <li>Maintaining cultural and content calendars</li> <li>Using platform insights and tools to extract data and support reporting</li> <li>Developing an understanding of industry benchmarks for engagement, sentiment, reach, and performance</li> <li>Conducting regular social listening to identify opportunities to lead or join relevant conversations</li> <li>Working directly with client teams to share updates, take feedback, and support reporting delivery</li> <li>Creating client status updates, meeting notes, and action summaries</li> <li>Building strong client relationships through consistent communication and excellent servicing</li> <li>Liaising with paid media, PR, and partner agencies to ensure joined‑up channel thinking</li> <li>Supporting campaign planning and execution as required</li> </ul>   <h3>THE TYPE OF PERSON WE’RE LOOKING FOR</h3> <ul> <li>A genuine social media enthusiast looking to build a long‑term career in social</li> <li>Someone who understands how communities behave across different platforms</li> <li>Comfortable juggling multiple tasks and priorities</li> <li>Highly organised with strong time‑management skills</li> <li>Naturally curious about trends, memes, and internet culture</li> <li>Follows creators, influencers, and communities across a broad range of interests</li> <li>Analytical in mindset, with a “measure and optimise” approach to content and engagement</li> <li>Calm, confident communicator with strong written and verbal English</li> <li>Motivated to learn, grow, and develop within a high‑performing team</li> <li>Experience using social listening and community management tools</li> </ul>   Req ID: 17390 #LI-JP1 #LI-Hybrid #LI-midsenior <div class="content-conclusion">Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations      OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.</div>

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