Operations Support Manager at ShipBob
Bolingbrook, Illinois, United StatesFull-timeShipBob Fulfillment NetworkPosted about 2 months ago
Apply with PipelineAbout the Role
<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">As a member of the ShipBob Team, you will...</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559738":240,"335559739":240,"335559740":276}"> </span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Grow with an Ownership Mindset</span></strong><span data-contrast="none">: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559740":276}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Collaborate with Peers and Leaders Alike: </span></strong><span data-contrast="none">At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":276}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Experience a High-Performance Culture and Clear Purpose: </span></strong><span data-contrast="none">We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":276}"> </span></span></li>
</ul></div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span class="TextRun SCXW223905341 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW223905341 BCX0"><span data-teams="true">We are looking to make our hiring decision in the next 3 weeks with selections made by May 8th, so please expect an expedited interview process.</span></span></span></span></p>
<p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span class="TextRun SCXW223905341 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW223905341 BCX0"><strong>Location</strong>: </span></span><span class="TextRun SCXW223905341 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW223905341 BCX0">Must be located within 1 hour drive of our location in Bolingbrook, IL. <strong><span class="NormalTextRun SCXW113402997 BCX0">You will be expected to spend ~90% of your time on-site at a partner location or </span><span class="NormalTextRun SpellingErrorV2Themed SCXW113402997 BCX0">ShipBob</span></strong><span class="NormalTextRun SCXW113402997 BCX0"><strong> Innovation Center</strong>, </span></span></span><span data-contrast="auto">which can include weekends as necessary.</span><span data-ccp-props="{}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Role Description:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="TextRun SCXW139665586 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW139665586 BCX0">You will </span><span class="NormalTextRun SCXW139665586 BCX0">be responsible for</span><span class="NormalTextRun SCXW139665586 BCX0"> the development and support of our partner fulfillment centers to ensure they are all performing to the standards that we have developed. This role will oversee new startup functions including project management, systems </span><span class="NormalTextRun SCXW139665586 BCX0">training,</span><span class="NormalTextRun SCXW139665586 BCX0"> and equipment set up. Operations Support Manager will build solid partnerships with new SFN partner sites by understanding their unique needs and </span><span class="NormalTextRun SCXW139665586 BCX0">facilitating</span><span class="NormalTextRun SCXW139665586 BCX0"> their success within </span><span class="NormalTextRun SpellingErrorV2Themed SCXW139665586 BCX0">ShipBob’s</span><span class="NormalTextRun SCXW139665586 BCX0"> dashboard and suite of fulfillment services.</span><span class="NormalTextRun SCXW139665586 BCX0"> This role reports to the Regional Director, Fulfillment Operations</span><span class="NormalTextRun SCXW139665586 BCX0">, who also serves as the backup for this role.</span></span><span class="EOP SCXW139665586 BCX0" data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">What you’ll do:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Help in site selections and potential SFN site partner vetting.</span><span data-ccp-props="{"335557856":16777215}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Consultation: Understand SFN partner needs and adapt building launch plans to ensure successful partner integration and launch. </span><span data-ccp-props="{"335557856":16777215}"> </span></span>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Serve as a first point of contact and own successful launch 60–90-day implementation phase and maintain status of first point of contact post-launch. </span><span data-ccp-props="{}"> </span></span></li>
</ul>
</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Configuration: Implement Specific Measures for Success. </span><span data-ccp-props="{"335557856":16777215}"> </span></span>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Set up the dashboard and services to accomplish the goals of the SFN partner sites.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Responsible for site layout, equipment set-up, and training of SFN partner staff with SFN support teams. </span><span data-ccp-props="{}"> </span></span></li>
</ul>
</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Training: Coach and Guide SFN partner to Success.</span><span data-ccp-props="{"335557856":16777215}"> </span></span>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality. </span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Reinforce training materials provided during Phase I and Phase II training to encourage self-service and seamless interaction with ShipBob dashboard and services.</span><span data-ccp-props="{}"> </span></span></li>
</ul>
</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Troubleshoot: Find and Course-Correct.</span><span data-ccp-props="{"335557856":16777215}"> </span></span>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Own the relationship to handle all questions, requests, and issues related to onboarding at ShipBob as a SFN partner site.</span><span data-ccp-props="{}"> </span></span></li>
</ul>
</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Adoption: Inspire SFN partner use of Key ShipBob Features and Tools/Dashboard.</span><span data-ccp-props="{"335557856":16777215}"> </span></span>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Bridge Shipbob SFN partner objectives with ShipBob capabilities to push use of key functions and features of operational WMS and SOP’s. </span><span data-ccp-props="{}"> </span></span></li>
</ul>
</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Perform: Nail Key Performance Indicators (KPIs). </span><span data-ccp-props="{"335557856":16777215}"> </span></span>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">SLAs: Help SFN partners achieve all key metrics (KPIs and SLAs) which foster a world class merchant experience. </span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">On-Task: Perform all necessary tasks during the implementation phase to ensure the SFN site is successfully launched.</span><span data-ccp-props="{}"> </span></span></li>
</ul>
</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Ensure that assigned fulfillment centers receive operational training according to established training schedules and standards operating procedures. </span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Partner with local fulfillment center management to identify process gaps and create training plans to bring the site up to standard. </span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Review KPIs and performance reporting to identify areas of opportunity and partner with local site leaders to develop actions to bring the site up to standard.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Proactively identify and manage process improvement initiatives that improve merchant experience. </span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Travel to sites and perform operational audits and track performance.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Travel and assist with site implementations as required.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Ensure all IB activity is in good standing, UROS are all within 90 days, linked URO’S are being worked/ checked on daily, WROS are being marked arrived, IB WRO activity is being handled within SLA. </span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Ensure that Jira tickets are updated as needed. </span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Help support sites that need assistance with Cubiscan and ensure they have the resources they need to be successful.</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Ensure that Returns are processed in line with company SOPs.</span><span data-ccp-props="{"335557856":16777215,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"none","469789802":"none","469789806":"none","469789814":"none"}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Ensure that VAS activities are completed within agreed SLAs with communication to the Control Tower.</span><span data-ccp-props="{"335557856":16777215,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"none","469789802":"none","469789806":"none","469789814":"none"}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Help callout any issues when orders are close to SLA and expedite any Merchant Care callouts and/or requests. </span><span data-ccp-props="{"335557856":16777215,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"none","469789802":"none","469789806":"none","469789814":"none"}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">OB - help with tech related issues - cluster cart restocks, open IPS tickets and help resolve issues. </span><span data-ccp-props="{"335557856":16777215,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"none","469789802":"none","469789806":"none","469789814":"none"}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Monitor scan to gaylord and gaylord to dock scanning to ensure all partners are following the SOP.</span><span data-ccp-props="{"335557856":16777215,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"none","469789802":"none","469789806":"none","469789814":"none"}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">EOD Passdowns- send daily detailed passdowns to understand what callouts were made during the day and what progress was made across the network.</span><span data-ccp-props="{"335557856":16777215,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"none","469789802":"none","469789806":"none","469789814":"none"}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-ccp-props="{"335557856":16777215,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"none","469789802":"none","469789806":"none","469789814":"none"}"><span class="TextRun SCXW226297430 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW226297430 BCX0">Comply </span><span class="NormalTextRun SCXW226297430 BCX0">to</span><span class="NormalTextRun SCXW226297430 BCX0"> all food safety and compliance policies and regulations.</span></span><span class="EOP SCXW226297430 BCX0" data-ccp-props="{"335557856":16777215}"> </span></span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Additional duties and responsibilities as necessary.</span><span data-ccp-props="{}"> </span></span></li>
</ul>
<p data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">What you’ll bring to the table:</span></strong><span data-ccp-props="{"335557856":16777215,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"none","469789802":"none","469789806":"none","469789814":"none"}"> </span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">3-5+ years of operations leadership experience in an e-commerce fulfillment environment with experience managing 3PL relationships.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Advanced understanding of outbound and inbound fulfillment operations.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Ability to consistently assess partner site needs and drive solutions to meet those needs and connecting partners to proper resources.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Strong interpersonal skills to effectively build consensus, gain buy-in and persuade stakeholders on key decisions.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">3+ years of experience in opening new building sites and setting up teams for success.</span><span data-ccp-props="{"335557856":16777215}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Knack for teaching and helping our SFN partners ensure adoption of ShipBob SOP’s, tools, and WMS systems. </span><span data-ccp-props="{"335557856":16777215}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Intermediate skills with Microsoft Office tools, specifically with Excel.</span><span data-ccp-props="{"335557856":16777215}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Ability to create and read CAD drawings to review building layouts preferred.</span><span data-ccp-props="{"335557856":16777215}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Ability to be </span><strong><span data-contrast="auto">on-site up to</span></strong> <strong><span data-contrast="auto">90%</span></strong><span data-contrast="auto"> of the time, including weekends, as necessary.</span><span data-ccp-props="{"335557856":16777215}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Must have access to a vehicle for</span><strong><span data-contrast="auto"> travel needs between locations</span></strong><span data-contrast="auto">. </span><span data-ccp-props="{"335557856":16777215,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"none","469789802":"none","469789806":"none","469789814":"none"}"> </span></span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Perks & Benefits:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">Medical, Dental, Vision & Basic Life Insurance</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">Paid Maternity/Parental Leave Program</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">Paid Holidays & Flexible Time Off Program</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">Paid Sick Leave </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">Wellness Days (1 day/quarter)</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">401K Match </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">Comprehensive Benefits Package >>> </span><a href="https://www.shipbob.com/careers/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">https://www.shipbob.com/careers/</span></span></a><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">See Our High-Performing Culture >>></span><a href="https://www.instagram.com/lifeatshipbob/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink"> </span></span></a><a href="https://www.instagram.com/lifeatshipbob/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Check us out on Instagram</span></span></a><span data-contrast="none"> (@lifeatshipbob)</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":6,"335551620":6,"335557856":16777215,"335559738":220,"335559739":220}"> </span></span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-ccp-props="{"134233117":false,"134233118":false,"335551550":6,"335551620":6,"335557856":16777215,"335559738":220,"335559739":220}"><em><strong><span class="TextRun SCXW211356671 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SpellingErrorV2Themed SCXW211356671 BCX0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="TextRun SCXW149214819 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SpellingErrorV2Themed SCXW149214819 BCX0">ShipBob</span><span class="NormalTextRun SCXW149214819 BCX0"> believes in transparency while providing a competitive total compensation package with a </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW149214819 BCX0">pay for</span><span class="NormalTextRun SCXW149214819 BCX0"> performance approach. </span></span><span class="TextRun SCXW149214819 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW149214819 BCX0">We are targeting a</span><span class="NormalTextRun SCXW149214819 BCX0"> </span><span class="NormalTextRun SCXW149214819 BCX0">base</span><span class="NormalTextRun SCXW149214819 BCX0"> salary range of</span></span><span class="TextRun SCXW149214819 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW149214819 BCX0"> $</span><span class="NormalTextRun SCXW149214819 BCX0">80</span><span class="NormalTextRun SCXW149214819 BCX0">,</span><span class="NormalTextRun SCXW149214819 BCX0">000</span><span class="NormalTextRun SCXW149214819 BCX0"> - $</span><span class="NormalTextRun SCXW149214819 BCX0">85,000</span><span class="NormalTextRun SCXW149214819 BCX0">. </span></span><span class="TextRun SCXW149214819 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW149214819 BCX0">The full </span><span class="NormalTextRun SCXW149214819 BCX0">salary</span><span class="NormalTextRun SCXW149214819 BCX0"> range for this position in our compensation architecture is</span></span><span class="TextRun SCXW149214819 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW149214819 BCX0"> $</span><span class="NormalTextRun SCXW149214819 BCX0">69,998</span><span class="NormalTextRun SCXW149214819 BCX0"> - $11</span><span class="NormalTextRun SCXW149214819 BCX0">6,663</span><span class="NormalTextRun SCXW149214819 BCX0">.</span><span class="NormalTextRun SCXW149214819 BCX0"> In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and </span><span class="NormalTextRun SCXW149214819 BCX0">in accordance with</span><span class="NormalTextRun SCXW149214819 BCX0"> Company’s policies</span><span class="NormalTextRun SCXW149214819 BCX0">. </span></span><span class="EOP SCXW149214819 BCX0" data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></span></span></span></strong></em></span></p><div class="content-conclusion"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="TextRun SCXW177749497 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW177749497 BCX0">We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0"><span class="SCXW177749497 BCX0"> </span></span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">About You:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559738":240,"335559739":240,"335559740":276}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.</span><span data-ccp-props="{"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (</span><a href="https://www.shipbob.com/careers/culture/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">https://www.shipbob.com/careers/culture/</span></span></a><span data-contrast="none">).</span><span data-ccp-props="{"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></span></p>
<p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><strong><span class="TextRun SCXW177749497 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW177749497 BCX0">About Us: </span></span> </strong><br class="SCXW177749497 BCX0"></span></span></p>
<p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><span class="TextRun Highlight SCXW177749497 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW177749497 BCX0">ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize </span><span class="NormalTextRun SpellingErrorV2Themed SCXW177749497 BCX0">ShipBob’s</span><span class="NormalTextRun SCXW177749497 BCX0"> proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across </span><span class="NormalTextRun SpellingErrorV2Themed SCXW177749497 BCX0">ShipBob’s</span><span class="NormalTextRun SCXW177749497 BCX0"> dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. </span><span class="NormalTextRun SpellingErrorV2Themed SCXW177749497 BCX0">ShipBob</span><span class="NormalTextRun SCXW177749497 BCX0"> is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.</span></span> <br class="SCXW177749497 BCX0"></span></span></p>
<p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><span data-teams="true">At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: <em>how can this be done better, faster, or smarter?</em> These tools are our investment in your ability to find those answers.</span></span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.</span></p>
<p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><em><span class="TextRun SCXW263457653 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW263457653 BCX0">ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW263457653 BCX0"><span class="SCXW263457653 BCX0"> </span><br class="SCXW263457653 BCX0"></span><span class="LineBreakBlob BlobObject DragDrop SCXW263457653 BCX0"><span class="SCXW263457653 BCX0"> </span><br class="SCXW263457653 BCX0"></span><span class="TextRun SCXW263457653 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW263457653 BCX0">This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, </span><span class="NormalTextRun SCXW263457653 BCX0">c</span><span class="NormalTextRun SCXW263457653 BCX0">ompensation</span> <span class="NormalTextRun SCXW263457653 BCX0">and training.</span></span><span class="EOP SCXW263457653 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"> </span></em></span></span></p>
<p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><em><span class="EOP SCXW263457653 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"><span data-teams="true"><strong>There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis</strong>. </span></span></em></span></span></p></div>
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