Product Manager, Members at Thatch

<h3 class="mb-4 text-xl font-extrabold tracking-tight text-gray-900 sm:text-3xl md:text-2xl">About the role</h3> <p>We’re hiring a Product Manager to own the financial infrastructure that&nbsp;underpins the Thatch member experience, and to define its future for the next two to three years.</p> <p>You’ll own the systems that move real money on behalf of members:&nbsp;balances, monthly premium payments, reimbursements, and&nbsp;substantiations. You’ll make them accurate, reliable, and scalable, and you’ll build the self-serve capabilities that let members and internal&nbsp;teams spend less time managing errors and more time on things that&nbsp;matter.</p> <p>Over the longer horizon, you’ll own member product investments that will define whether we can win on member value. You’ll own the strategic groundwork for these investments: understanding what members need, what the infrastructure has to support, and how to sequence the bets that matter most.</p> <p>This is a rare combination of build-for-now and build-for-the-future. If&nbsp;you’re energized by financial infrastructure that has to work perfectly at&nbsp;scale, and excited about the longer arc of what a great member health&nbsp;and financial experience can look like, this role is for you.</p> <div class="mt-10"> <h3 class="mb-4 text-xl font-extrabold tracking-tight text-gray-900 sm:text-3xl md:text-2xl">What you'll do</h3> <ul class="ml-4 list-disc"> <li>Own the member financial infrastructure: member balances, monthly premium payments, reimbursements, and substantiation flows, with a relentless focus on reliability, accuracy, and scale</li> <li>Drive the reliability and efficiency roadmap on the member financial side: eliminate the root causes of payment and reimbursement errors, build self-serve capabilities that reduce support ticket volume, and automate the resolution flows that today require manual intervention</li> <li>Define and own the instrumentation for member financial flows: work with data and engineering to ensure errors are detected early, performance is measurable, and the team has the visibility to improve continuously</li> <li>Collaborate with ops and support to identify the member financial issues that are most costly to serve, and build product solutions that systematically eliminate them</li> <li>Own the longer-term member product strategy: develop and maintain a multi-year view of what Thatch needs to build to deliver a differentiated member experience (e.g. HSAs, portable health accounts, AI-powered personalization) and partner with leadership to prioritize and sequence those investments</li> <li>Partner with the Member Onboarding PM to ensure the handoff from enrollment to active member is seamless, and that financial accuracy downstream of enrollment is treated as a&nbsp; product responsibility</li> <li>Measure the impact of your work: each automation built and each self-serve resolution shipped has a direct and measurable effect on ops cost and member satisfaction at scale</li> </ul> </div> <div class="mt-10"> <h3 class="mb-4 text-xl font-extrabold tracking-tight text-gray-900 sm:text-3xl md:text-2xl">Background we're looking for</h3> <ul class="ml-4 list-disc"> <li>4–6 years of product management experience, with meaningful ownership of a financial infrastructure, payments, or fintech product</li> <li>Strong data fluency: comfortable writing SQL, defining metrics from scratch, and working with data engineers to build dashboards and error-detection instrumentation</li> <li>Systematic thinker who is energized by complexity: you want to understand failure modes and root causes, not just the happy path, and you build toward eliminating them</li> <li>Strategic range: you can zoom out from the current-quarter roadmap to hold a multi-year view of where a product needs to go, and make the case for sequencing decisions</li> <li>Track record of operating independently: defining your own scope, driving cross-functional alignment, and shipping without a lot of hand-holding</li> <li>Experience building for scale: you have seen how systems that work at low volumes break under load, and you know how to get ahead of it</li> </ul> </div> <div class="mt-10"> <h3 class="mb-4 text-xl font-extrabold tracking-tight text-gray-900 sm:text-3xl md:text-2xl">Experience we’d be particularly excited about</h3> <ul class="ml-4 mt-4 list-disc"> <li>Background in fintech, health fintech, or other products that handle real money flows on behalf of users, where payment accuracy has direct member or compliance consequences</li> <li>Experience with reimbursement flows, member balance infrastructure, HRA/HSA/FSA administration, or payment reconciliation</li> <li>Prior work at a company that scaled through a high-growth period: you’ve built financial systems designed for 10x volume before</li> <li>Experience working on products with a significant ops or support dimension: you know that support ticket volume is a product problem, and you’ve built to reduce it</li> <li>Exposure to longer-horizon member product strategy: personalization, health financial accounts, care navigation, or AI-powered member tooling in a regulated industry</li> </ul> </div> <div class="mt-10"> <h3 class="mb-4 text-xl font-extrabold text-gray-900 sm:text-3xl md:text-2xl">What to expect</h3> <p>We want this process to be transparent, thoughtful, and reflective of the work you’ll be doing every day. Our goal is to learn how you think, collaborate, and create — while giving you a clear sense of the team, our culture, and how we work together. Here’s what the process looks like:</p> <ul> <li>30-minute video interview screen to talk through your background and interest in Thatch.</li> <li>30 minute first-round video interview with the hiring manager to dive deeper into your experience and the role.</li> <li>30 minute video meetings to connect with 2-3 members of the team.</li> <li>30 minute video meeting with our founder to discuss culture, values, and how we operate as a company.</li> </ul> <p>We aim to move efficiently while giving you space to share your thinking, ask questions, and get a real sense of what it’s like to work here.</p> </div><div class="content-conclusion"><section class="text-base text-gray-500"> <div class="mt-10 text-base text-gray-500">&nbsp;</div> </section> <div class="mt-10"> <h3 class="mb-4 text-xl font-extrabold text-gray-900 sm:text-3xl md:text-2xl">About Thatch</h3> <p class="mb-4 text-base text-gray-500">We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read&nbsp;<a class="font-medium text-indigo-600 hover:text-indigo-500" href="https://thatch.ai/company">more on Thatch here</a>.</p> </div></div>