Guest Experience Host at CAMP

Edina, MN (Southdale)Full-timeEDINA, MN (SOUTHDALE)Posted 8 months ago

About the Role

What is the Role?  CAMP is seeking a highly energetic, charismatic, and multi-talented individual to join our team!  The Guest Experience Host serves as a crucial frontline representative, seamlessly blending immersive performance in the experience with driving retail sales and providing magical guest service across the entire store. <h3>Core Responsibilities</h3> <h4>Immersive Performance & Guided Play</h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Deliver Performance: Confidently learn, memorize, and deliver scripted dialogue as well as improvised material within the immersive experience space.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Facilitate Play: Lead guided programming and play-based experiences, including Toy Demos & Guided Play and Leading Crafts or Slime, maintaining high energy and enthusiasm while interacting with all ages.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Host & Direct: Serve as a Character Host (Mascot Handler) to direct and supervise guest flow, including line management for character meet-and-greets, ensuring safety and efficiency.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Adapt & Engage: Adapt programming to different age groups and group sizes, modeling playfulness and fun to encourage full guest immersion.</li> </ul> <h4>Retail Sales & Customer Experience</h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Drive Sales: Achieve sales targets and KPIs by providing best-in-class selling experiences. Engage in conversations with families to introduce them to relevant products and unique items, ultimately leading to purchases.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Magical Service: Welcome every guest with a custom greeting and bring the CAMP brand to life by performing your own magic door entrance.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Personal Shopping: Customize personal shopping experiences based on family interests and what they’d like to bring home that day, checking them out at the register, and sharing information on upcoming programs.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build Loyalty: Build a repeat customer base by creating a sales culture that is approachable, unique, and tailored to individual customer needs.</li> </ul> <h4>Operations, Maintenance, & Team Support</h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Setup & Breakdown: Open and close the experience and store spaces, including daily setup, safety checks, and end-of-day breakdown.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Store Readiness: Assist in merchandising and replenishing the sales floor to ensure the store is fully stocked and always customer-ready.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Back of House: Assist with Back of House and stock room tasks to ensure organized and efficient store operations.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Cleanliness & Safety: Uphold safety protocols, perform ongoing cleaning, sanitizing, and resetting of play and retail areas to maintain cleanliness and tidiness.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Team Collaboration: Communicate customer/store needs to leadership, collaborate with team members to deliver seamless experiences, and contribute to a positive, flexible, and solution-oriented team culture.</li> </ul> Position Details & Requirements Compensation:  $20.00/hr Hours/Availability: <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">This is a non-exempt part-time position, approximately 5 to 30 hours per week, with daily shifts typically between 6−8 hours. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Must be able to work at least one weekend day/week, ideally both. AM and PM shifts available.</li> </ul> Mandatory Requirements: <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Must be 18 years of age or older. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Must be local to the area. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Must be authorized to work in the United States.</li> </ul> Required Skills: <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Energy, enthusiasm, and a guest-first mindset. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Passion for selling and working with people. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Prior experience in retail, child-care, child development/education, or performing arts.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Patience, warmth, joy, and humor.</li> </ul> Physical Demands: <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to be on your feet for up to 8 hours, continuously moving around the store. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to lift and place product up to 45 pounds on shelving at various heights (may involve climbing a ladder).</li> </ul> Employee Perks: <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Employee Assistance Program</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">20% off merchandise</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">1.5 x pay on six specific holidays</li> </ul>

About the Role

About the Role

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About the Role

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