Staff Software Engineer - Insurance at Nubank

<h2 class="_9k2iva0 p8i6j0c _1ibi0s314 heading2 _9k2iva1">AI Native Staff Software Engineer</h2> <h3 class="_9k2iva0 p8i6j0c _1ibi0s314 heading3 _9k2iva1">About Us</h3> <p class="p8i6j01 paragraph">Nu is one of the largest digital financial platforms in the world, serving more than 135 million customers across Brazil, Mexico, and Colombia.</p> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3en"><a id="base-ui-:r19v:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1ryiDUbbvln4ToxfDfSil8p-lNQ01HIlgbHCJc-KV0RE" target="_blank" data-label="1" data-base-ui-click-trigger=""></a></div> <p>Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and beyond — and this is still just the beginning of the purple future we’re building.</p> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3en"><a id="base-ui-:r1a4:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1ryiDUbbvln4ToxfDfSil8p-lNQ01HIlgbHCJc-KV0RE" target="_blank" data-label="1" data-base-ui-click-trigger=""></a><a id="base-ui-:r1a9:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1Jkba3CHSP0Y76ABcaDoyJCfC9slYreP8_0f73t-UvQg" target="_blank" data-label="2" data-base-ui-click-trigger=""></a></div> <p class="p8i6j01 paragraph">We combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.</p> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3en"><a id="base-ui-:r1ae:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1ryiDUbbvln4ToxfDfSil8p-lNQ01HIlgbHCJc-KV0RE" target="_blank" data-label="1" data-base-ui-click-trigger=""></a><a id="base-ui-:r1aj:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1Jkba3CHSP0Y76ABcaDoyJCfC9slYreP8_0f73t-UvQg" target="_blank" data-label="2" data-base-ui-click-trigger=""></a></div> <p>Nu IPO’d in 2021 on the New York Stock Exchange (NYSE: NU), after being founded in 2013 and backed by leading global investors.</p> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3en"><a id="base-ui-:r1ao:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1ryiDUbbvln4ToxfDfSil8p-lNQ01HIlgbHCJc-KV0RE" target="_blank" data-label="1" data-base-ui-click-trigger=""></a></div> <p class="p8i6j01 paragraph">Learn more at: <a class="ln4xub1 _1ibi0s36w _1ibi0s3f4 _1ibi0s3cg markdown-link _1ibi0s376" href="https://international.nubank.com.br/careers/" target="_blank">&nbsp;<span class="f8uo5q0">https://international.nubank.com.br/careers/</span></a></p> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3en"><a id="base-ui-:r1at:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1Jkba3CHSP0Y76ABcaDoyJCfC9slYreP8_0f73t-UvQg" target="_blank" data-label="2" data-base-ui-click-trigger=""></a></div> <hr> <h3 class="_9k2iva0 p8i6j0c _1ibi0s314 heading3 _9k2iva1">About the role</h3> <p class="p8i6j01 paragraph">At Nubank, AI is not a bolt-on feature — it is existential to our next phase of growth. We are becoming an <strong>AI-native company</strong>, where intelligent systems don’t just support our products; they define them.</p> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3en"><a id="base-ui-:r1b2:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1ryiDUbbvln4ToxfDfSil8p-lNQ01HIlgbHCJc-KV0RE" target="_blank" data-label="1" data-base-ui-click-trigger=""></a></div> <p class="p8i6j01 paragraph">As an <strong>AI Native Staff Software Engineer – Insurance</strong>, you will drive this transformation in our Insurance BU, which sits at the intersection of embedded insurance, Nu’s most important customer surfaces, and our insurer partners.</p> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3en"><a id="base-ui-:r1b7:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1ryiDUbbvln4ToxfDfSil8p-lNQ01HIlgbHCJc-KV0RE" target="_blank" data-label="1" data-base-ui-click-trigger=""></a></div> <p>You will be part of a lean, entrepreneurial team that delivers outsized business impact while protecting millions of customers, and is an early adopter of <strong>agentic engineering</strong> within Nubank.</p> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3en"><a id="base-ui-:r1bc:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1ryiDUbbvln4ToxfDfSil8p-lNQ01HIlgbHCJc-KV0RE" target="_blank" data-label="1" data-base-ui-click-trigger=""></a></div> <p class="p8i6j01 paragraph">This role combines <strong>high-impact technical leadership</strong> with hands-on building: you will design and operate production AI/agentic systems, set engineering standards, and help define what it means for Nubank to be truly AI-native.</p> <hr> <h3 class="_9k2iva0 p8i6j0c _1ibi0s314 heading3 _9k2iva1">You’ll be responsible for</h3> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3en"><a id="base-ui-:r1bh:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1ryiDUbbvln4ToxfDfSil8p-lNQ01HIlgbHCJc-KV0RE" target="_blank" data-label="1" data-base-ui-click-trigger=""></a></div> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a"><strong>Designing, building and managing agentic workflows</strong> that power end-to-end delivery of customer-facing insurance features and journeys.</li> <li class="p8i6j0a"><strong>Setting and evolving standards for AI development</strong>, promoting reusable agents, commands and context structures that other teams can safely build on.</li> <li class="p8i6j0a"><strong>Establishing evaluation and monitoring practices</strong> for AI outputs, ensuring quality, robustness and human-in-the-loop integrity where needed.</li> <li class="p8i6j0a"><strong>Owning production AI systems</strong>: optimizing models and pipelines for latency, cost and reliability at scale, and building evaluation frameworks and benchmarks to catch regressions.</li> <li class="p8i6j0a">Ensuring <strong>observability for AI systems</strong> in production (tracing, logging, alerting) and driving a culture of operational excellence around AI services.</li> <li class="p8i6j0a"><strong>Cutting through ambiguity</strong>, surfacing trade-offs and aligning cross-functional teams (Product, Data, Security, Compliance, Insurance partners) around clear outcomes.</li> <li class="p8i6j0a"><strong>Embedding responsible and auditable AI</strong> in everything you ship, ensuring compliance with applicable regulations and internal risk standards.</li> <li class="p8i6j0a"><strong>Pioneering tooling, processes and culture</strong> that enable more Nubankers to safely contribute to AI-powered products over time (engineers and non-engineers).</li> </ul> <hr> <h3 class="_9k2iva0 p8i6j0c _1ibi0s314 heading3 _9k2iva1">We are looking for a person who has</h3> <h4 class="_9k2iva0 p8i6j0c _1ibi0s314 heading4 _9k2iva1">Required</h4> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3en"><a id="base-ui-:r1bm:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1ryiDUbbvln4ToxfDfSil8p-lNQ01HIlgbHCJc-KV0RE" target="_blank" data-label="1" data-base-ui-click-trigger=""></a></div> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a"><strong>Proven technical leadership</strong> as a senior / staff engineer delivering high-impact, large-scale software systems in production.</li> <li class="p8i6j0a"><strong>AI-first mindset</strong> with professional experience implementing LLMs, generative AI, agentic patterns and/or RAG systems in real-world products.</li> <li class="p8i6j0a">Strong <strong>full-stack thinking</strong>: ability to design maintainable codebases and APIs that bridge model inference / orchestration layers with user-facing surfaces.</li> <li class="p8i6j0a">Experience navigating <strong>ambiguous, cross-functional projects</strong> that require coordination across multiple business units and stakeholders.</li> <li class="p8i6j0a">Demonstrated <strong>strategic acumen</strong>, linking technical AI initiatives to business drivers such as operational efficiency, risk, and customer acquisition or engagement.</li> <li class="p8i6j0a">Solid understanding of <strong>prompt engineering, tool calling, context management, and agent loops</strong>, and ability to contribute to shared agent libraries and commands (not only consume them).</li> <li class="p8i6j0a">Track record of <strong>mentoring and uplifting peers</strong> on AI-native workflows, prompt engineering, and production ML/AI patterns.</li> <li class="p8i6j0a">Experience in <strong>fintech or other regulated industries</strong> (e.g., financial services, insurance, payments) or similarly complex domains.</li> <li class="p8i6j0a"><strong>Advanced English</strong> for daily collaboration in a global environment.</li> </ul> <h4 class="_9k2iva0 p8i6j0c _1ibi0s314 heading4 _9k2iva1">Nice to Have</h4> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3en"><a id="base-ui-:r1br:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1ryiDUbbvln4ToxfDfSil8p-lNQ01HIlgbHCJc-KV0RE" target="_blank" data-label="1" data-base-ui-click-trigger=""></a></div> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a">Background in <strong>insurance</strong> or embedded insurance products.</li> <li class="p8i6j0a">Experience <strong>scaling products across international markets and languages</strong>.</li> <li class="p8i6j0a">Familiarity with <strong>Portuguese and/or Spanish</strong> to read or review customer-facing copy (optional).</li> <li class="p8i6j0a">Prior experience in <strong>AI-first startups</strong> or big-tech environments with strong AI/ML teams.</li> </ul> <hr> <h3 class="_9k2iva0 p8i6j0c _1ibi0s314 heading3 _9k2iva1">Location for this opportunity</h3> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a"><strong>Palo Alto, California (USA)</strong> OR <strong>Miami, Florida (USA)</strong> OR <strong>Toronto, Canada</strong> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3en"><a id="base-ui-:r1c0:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1ryiDUbbvln4ToxfDfSil8p-lNQ01HIlgbHCJc-KV0RE" target="_blank" data-label="1" data-base-ui-click-trigger=""></a><a id="base-ui-:r1c5:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1Jkba3CHSP0Y76ABcaDoyJCfC9slYreP8_0f73t-UvQg" target="_blank" data-label="2" data-base-ui-click-trigger=""></a></div> </li> </ul> <hr> <h3 class="_9k2iva0 p8i6j0c _1ibi0s314 heading3 _9k2iva1">Work Model for this Role</h3> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a"><strong>Hybrid 2–3 times/week</strong>: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit <a class="ln4xub1 _1ibi0s36w _1ibi0s3f4 _1ibi0s3cg markdown-link _1ibi0s376" href="https://building.nubank.com/nu-hybrid-work-model/" target="_blank">&nbsp;<span class="f8uo5q0">https://building.nubank.com/nu-hybrid-work-model/</span></a> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3en"><a id="base-ui-:r1ca:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1ryiDUbbvln4ToxfDfSil8p-lNQ01HIlgbHCJc-KV0RE" target="_blank" data-label="1" data-base-ui-click-trigger=""></a><a id="base-ui-:r1cf:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1Jkba3CHSP0Y76ABcaDoyJCfC9slYreP8_0f73t-UvQg" target="_blank" data-label="2" data-base-ui-click-trigger=""></a></div> </li> </ul> <hr> <h3 class="_9k2iva0 p8i6j0c _1ibi0s314 heading3 _9k2iva1">Our Benefits</h3> <p class="p8i6j01 paragraph">For this role, we offer a competitive, global-level package that currently includes:</p> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3en"><a id="base-ui-:r1ck:" class="wdbi343 wdbi341 _1ibi0s3ec _1ibi0s376" href="https://docs.google.com/document/d/1ryiDUbbvln4ToxfDfSil8p-lNQ01HIlgbHCJc-KV0RE" target="_blank" data-label="1" data-base-ui-click-trigger=""></a></div> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a">Competitive compensation and company equity</li> <li class="p8i6j0a">Bi-annual trips to Brazil to build relationships with coworkers</li> <li class="p8i6j0a">Top-tier Medical Insurance</li> <li class="p8i6j0a">Top-tier Dental and Vision Insurance</li> <li class="p8i6j0a">Generous time off and company holidays</li> <li class="p8i6j0a">Life Insurance and AD&amp;D</li> <li class="p8i6j0a">Extended maternity and paternity leaves</li> <li class="p8i6j0a">NuLanguage – our language learning program</li> <li class="p8i6j0a">NuCare – our mental health and wellness assistance program</li> <li class="p8i6j0a">401(k) and saving plans (Health Saving Account and Flexible Spending Account, where applicable)</li> </ul> <p class="p8i6j01 paragraph">Specific benefits may vary slightly by country and will be detailed during the process.</p> <hr> <h3 class="_9k2iva0 p8i6j0c _1ibi0s314 heading3 _9k2iva1">Join us</h3> <p class="p8i6j01 paragraph">If you want to help define what an AI-native bank looks like in practice — building agentic systems that power real products for millions of customers across the Americas — we’d love to hear from you.</p> <p class="p8i6j01 paragraph"><strong>Apply now to be our AI Native Staff Software Engineer – Insurance in Palo Alto, Miami, or Toronto.</strong></p>