Site Reliability Engineer at Five9

<div class="content-intro"><p><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;"></p> <p>Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;</p> <p>Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</p></div><p><strong>Observability Engineer</strong></p> <p>Duties:</p> <ul> <li style="font-weight: bold;"><strong>Deploy, Upgrade, Maintain third party application stacks for metrics, logging and APM</strong></li> <li>Advanced troubleshooting of performance issues related to Linux</li> <li>Build, Maintain and troubleshoot containerized workloads in Kubernetes or docker</li> <li>Maintain CI/CD pipeline for developer code in Gitlab</li> <li>Support developers with deploying and maintaining application servers</li> <li>Create / Update Ansible code for configuration management of third-party applications</li> <li>Create / Update Terraform code for management of infrastructure</li> <li>Work with other teams to understand their specific needs and goals for observability and help them follow established processes and best practices to achieve those goals</li> <li><strong>Act as a Subject Matter Expert for the Observability stack</strong>, answering questions from other teams on how to use the tools we provide</li> <li>Provide guidance and training to junior engineers</li> <li><strong>Participate in 24x7 On Call support rotating weekly between Observability Engineers</strong></li> <li>Work US based daytime hours</li> </ul> <p>Requirements:</p> <ul> <li>This is an intermediate position with expectation the candidate has a good amount of work experience to be self-sufficient.</li> <li>Intermediate to advanced knowledge of Linux administration (Ubuntu / Debian / CentOS / RHEL)</li> <li>Intermediate to advanced scripting abilities ( Bash / Python )</li> <li>Intermediate to advanced experience with hypervisor technologies ( Openstack / VMWare )</li> <li>Intermediate knowledge of networking concepts to be able to troubleshoot advance architectures that involve complex networks.</li> <li style="font-weight: bold;"><strong>2+ &nbsp;years experience with Infrastructure as Code tools such as Terraform</strong></li> <li style="font-weight: bold;"><strong>2+ years experience with Configuration as Code tools such as Ansible</strong></li> <li><strong>2+ &nbsp;years experience with Grafana </strong>or a similar a Dashboarding tool</li> <li>2+ &nbsp;years experience with <strong>Observability tools</strong> such as: <ul> <li><strong>Metrics:</strong> Prometheus / Mimir / Thanos / VictoriaDb / Graphite / InfluxDb</li> <li><strong>Logs:</strong> Loki / Elasticsearch / Splunk</li> <li><strong>Tracing/APM:</strong> Tempo / New Relic / AppDynamics</li> </ul> </li> <li style="font-weight: bold;"><strong>2+ &nbsp;years experience with public cloud operators specifically GCP and AWS</strong></li> <li>2+ &nbsp;years experience with <strong>Kubernetes and docker</strong></li> <li>2+ &nbsp;years experience with Kafka</li> <li>Experience with git and standard processes (branching and merge/pull request) for collaborative version control<br><br></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;"><strong><u>Company Benefits</u></strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Company stocks</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Annual merit increase based on performance</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">15% night shift differential pay</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Paid Leave with Cash Conversion</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">HMO with free dependents</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Retirement Plan</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Life Insurance</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">While on work from home setup: Internet and meal allowance are provided</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Employee Assistance Program for mental and social well-being</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th&nbsp;month pay, Solo parent leave, Special leave for women)</span></li> </ul><div class="content-conclusion"><p><span data-contrast="auto">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}">&nbsp;</span></p> <hr> <p><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}">View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp;<br></span></p> <p><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}">Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</span></p></div>