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Automotive Retail Implementation Advisor at Entrega
Michigan or TexasFull-timeAutomotive Retail SolutionsPosted about 1 month ago
Apply with PipelineAbout the Role
<div class="content-intro"><p><a href="https://www.entrega.com/careers">View All Jobs</a></p></div><p><strong><span data-contrast="auto"><span data-ccp-parastyle="Job Subheads" data-ccp-parastyle-defn="{"ObjectId":"a0ebcaf3-c067-4504-8d44-e251a9131c39|67","ClassId":1073872969,"Properties":[469775450,"Job Subheads",201340122,"2",134234082,"true",134233614,"true",469778129,"JobSubheads",335572020,"1",134224900,"true",469777841,"Open Sans",469777842,"Open Sans",469777843,"Times New Roman",469777844,"Open Sans",469769226,"Open Sans,Times New Roman",335551500,"1774261",335559740,"240",201341983,"0",335559739,"240",335559738,"480",335557856,"16777215",335560102,"2",201342446,"1",201342447,"5",201342448,"1",201342449,"1",201341986,"1",268442635,"22"]}">Job </span><span data-ccp-parastyle="Job Subheads">Position </span><span data-ccp-parastyle="Job Subheads">Summary</span><span data-ccp-parastyle="Job Subheads">:</span></span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":480,"335559739":240,"335559740":240}"> </span></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="Job Subheads">The Automotive Retail Implementation Advisor </span><span data-ccp-parastyle="Job Subheads">is responsible for</span><span data-ccp-parastyle="Job Subheads"> creating customized implementation solutions based on the Automotive Retail Dealer's unique business systems and processes. This will include developing communication plans between Dealer, Entrega Digital Retail Manager and OEM stakeholders, managing implementation timelines, and executing key implementation steps to ensure the Automotive Retail Dealer </span><span data-ccp-parastyle="Job Subheads">optimizes</span><span data-ccp-parastyle="Job Subheads"> software for </span><span data-ccp-parastyle="Job Subheads">utilization</span><span data-ccp-parastyle="Job Subheads"> and performance post-launch</span><span data-ccp-parastyle="Job Subheads">. </span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":0,"335559739":0,"335559740":240}"> </span></p>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="Job Subheads">Responsibilities</span><span data-ccp-parastyle="Job Subheads"> and Duties</span><span data-ccp-parastyle="Job Subheads">:</span></span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":480,"335559739":240,"335559740":276}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">Client Engagement - </span></strong><span data-contrast="auto">This role is a trusted advisor to Automotive Retail Dealer clients and OEM stakeholders. The <span data-ccp-parastyle="Job Subheads">Automotive Retail Implementation Advisor</span> will develop an expert understanding of the client’s unique systems, processes and goals to customize OEM proprietary software. They will communicate with urgency, empathy, and value. The Performance Advisor will drive client engagement and utilization with the software through best practice training and highlighting software features/benefits. </span><span data-ccp-props="{"201341983":0,"335559685":360,"335559739":0,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><strong><span data-contrast="auto">Implementation Management - </span></strong><span data-contrast="auto">As related to the overall implementation process, the Performance Advisor will create customized communication plans between the Dealer and the Entrega Digital Retail Manager, other internal personnel, and OEM stakeholders. They will also hold all teams accountable to the tailor-made implementation process, ensuring milestones are attained, and escalating any blockers to implementation success. </span><span data-ccp-props="{"201341983":0,"335559685":360,"335559739":0,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="auto">Technical Solutions Management – </span></strong><span data-contrast="auto">Owning pivotal items in the software implementation process that require an advanced understanding of the Dealer’s native systems and the unique configurations of those systems. They will create and implement customized implementation solutions to meet the Dealer’s needs as related to their unique business systems, processes and goals. This role is expected to thoroughly address Dealer questions and/or issues by leveraging their advanced knowledge on the software application, independent research and investigation, and conducting root cause analysis. This role requires continued learning of the software application, Dealership inventory data process, and multiple third-party vendors’ functionality to maintain advanced technical understanding.</span><span data-ccp-props="{"201341983":0,"335559685":360,"335559739":0,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="auto">Software Utilization and Performance – </span></strong><span data-contrast="auto">Proficient at analyzing software performance data to craft strategies for continued improvement for the consumer and Dealer experience. Expertly utilizing data regarding consumer engagement and common digital marketing analytics as well as technical and website audit data provided by Performance Pros. Responsible for ensuring assigned Dealers are meeting their determined utilization targets.</span><span data-ccp-props="{"201341983":0,"335559685":360,"335559739":0,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="auto">Project Delivery Support </span></strong><span data-contrast="auto">– Gather and compile implementation data and insights across assigned Dealer network, which includes coordination with team members off-site, to provide Project Delivery team an accurate assessment of progress to goals. Collaborate with Project Delivery team regarding client deliverables, providing solution minded recommendations to allow us to meet OEM client demands. </span><span data-ccp-props="{"201341983":0,"335559685":360,"335559739":0,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><strong><span data-contrast="auto">Additional Responsibilities - </span></strong><span data-contrast="auto">Perform other tasks and duties as required to support and contribute to the overall success of the organization.</span><span data-ccp-props="{"201341983":0,"335559685":360,"335559739":0,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><strong><span data-contrast="auto">Job Location</span></strong><span data-contrast="auto"> - This position works full-time onsite at our Troy, Michigan headquarters and remote if in Texas. As needed, to support Dealer satisfaction and goals, up to 25% travel may be required.</span><span data-ccp-props="{"201341983":0,"335559685":360,"335559739":0,"335559740":276}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="Job Subheads">Qualifications</span><span data-ccp-parastyle="Job Subheads">:</span></span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":480,"335559739":240,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Technically proficient understanding of Automotive Retail vendors including DMS, CRM, trade-in and digital retailing tools and able to take this knowledge to explain technical tasks and issues to non-technical stakeholders. Ability to successfully acquire this knowledge through Entrega and OEM provided training.</span><span data-ccp-props="{"134233118":true,"134233279":true,"201341983":0,"335557856":16777215,"335559685":274,"335559740":240,"335559991":274}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Job bullets" data-ccp-parastyle-defn="{"ObjectId":"a0ebcaf3-c067-4504-8d44-e251a9131c39|68","ClassId":1073872969,"Properties":[469775450,"Job bullets",201340122,"2",134234082,"true",134233614,"true",469778129,"Jobbullets",335572020,"1",469777841,"Open Sans",469777842,"Open Sans",469777843,"Times New Roman",469777844,"Open Sans",469769226,"Open Sans,Times New Roman",335551500,"0",268442635,"18",335559685,"270",335559991,"270",335559740,"276",201341983,"0",134233118,"true",335559682,"5",335559683,"0",134233279,"true",335557856,"16777215",335560102,"2",201342446,"1",201342447,"5",201342448,"1",201342449,"1",201341986,"1",469777804,"",469777803,"left",469777815,"hybridMultilevel",469769242,"8226",536884268,"{a0ebcaf3-c067-4504-8d44-e251a9131c39}{68}"]}">Professional work demeanor, detail-oriented work ethic, and excellent communication skills</span><span data-ccp-parastyle="Job bullets">. </span></span><span data-ccp-props="{"134233118":true,"201341983":0,"335557856":16777215,"335559685":274,"335559740":240,"335559991":274}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Job bullets">Proven ability to handle difficult conversations with clients and internal teams while still meeting business </span><span data-ccp-parastyle="Job bullets">objectives</span><span data-ccp-parastyle="Job bullets">, resolving issues effectively, and </span><span data-ccp-parastyle="Job bullets">maintaining</span><span data-ccp-parastyle="Job bullets"> positive relationships.</span></span><span data-ccp-props="{"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="Job bullets">Demonstrated ability to solve problems and formulate recommendations to help clients</span><span data-ccp-parastyle="Job bullets"> and internal stakeholders</span><span data-ccp-parastyle="Job bullets"> achieve their goals.</span><span data-ccp-parastyle="Job bullets"> </span></span><span data-ccp-props="{"134233118":true,"201341983":0,"335557856":16777215,"335559685":274,"335559740":240,"335559991":274}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="Job bullets">Comfortable </span><span data-ccp-parastyle="Job bullets">working under pressure </span><span data-ccp-parastyle="Job bullets">and</span><span data-ccp-parastyle="Job bullets"> strict deadlines.</span></span><span data-ccp-props="{"134233118":true,"201341983":0,"335557856":16777215,"335559685":274,"335559740":240,"335559991":274}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Strong organization, prioritization and analytical skills required. </span><span data-ccp-props="{"134233118":true,"134233279":true,"201341983":0,"335557856":16777215,"335559685":274,"335559740":240,"335559991":274}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Self-starter with a high degree of integrity and professionalism that possesses strong organization, prioritization and analytical skills.</span><span data-ccp-props="{"134233118":true,"134233279":true,"201341983":0,"335557856":16777215,"335559685":274,"335559740":240,"335559991":274}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Proficient understanding of project organization, time management and project management methods. </span><span data-ccp-props="{"134233118":true,"134233279":true,"201341983":0,"335557856":16777215,"335559685":274,"335559740":240,"335559991":274}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Ability to work independently as well as in a team environment.</span><span data-ccp-props="{"134233118":true,"134233279":true,"201341983":0,"335557856":16777215,"335559685":274,"335559740":240,"335559991":274}"> </span></li>
</ul>
<p><span data-ccp-props="{"134233118":true,"134233279":true,"201341983":0,"335557856":16777215,"335559685":360,"335559740":240}"> </span><strong><span data-contrast="auto">Education and Experience:</span></strong><span data-ccp-props="{"335559738":480,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1">Bachelor’s degree required or equivalent experience.</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Minimum 4 years work experience in sales, account management, project management, technology solutions management, or a related client-focused professional industry, or a proven track record of success in a current internal Automotive Retail role for 1+ years.</span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="Job bullets">Minimum </span><span data-ccp-parastyle="Job bullets">1 year</span> <span data-ccp-parastyle="Job bullets">automotive retail experience </span><span data-ccp-parastyle="Job bullets">preferred.</span></span></li>
</ul>
<p><span data-ccp-props="{"134233118":false,"201341983":0,"335557856":16777215,"335559685":270,"335559740":276,"335559991":270}"> </span></p>
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