Credit and Collections Manager at NICE

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p class="s3"><strong><span class="s2">Role Purpose</span></strong></p> <p class="s3"><span class="s2">The Regional Credit and Collection Manager is responsible for managing<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">an</span><span class="s2"><span class="Apple-converted-space">&nbsp;</span>Americas debtor ledger, ensuring timely collection of outstanding invoices, minimizing credit risk, and fostering strong relationships with customers and internal stakeholders. This role is critical to maintaining healthy cash flow and supporting the overall financial stability of the organization.</span></p> <p class="s3"><strong><span class="s2">Key Responsibilities</span></strong></p> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Portfolio Management: Oversee a portfolio of customer accounts, ensuring prompt collection of outstanding invoices.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Team Support: Collaborate with and support an offshore collections team to achieve collection targets.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Debt Recovery: Proactively pursue overdue debts via phone, email, and written correspondence.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Customer Relations: Build and maintain strong relationships with customers to resolve payment issues effectively.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Risk Monitoring: Monitor customer accounts, identify potential risks, and escalate problem debts when necessary.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Record Keeping: Maintain accurate and up-to-date records of all collection activities and communications.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Cross-Functional Collaboration: Work closely with Sales, Customer Service, and Finance teams to resolve disputes and billing queries.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Credit Assessment: Assist with credit checks and establish credit limits in accordance with company policy.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Reporting: Produce regular debtor reports, including<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">aged</span><span class="s2"><span class="Apple-converted-space">&nbsp;</span>debt analysis and risk assessments.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Month-End Support: Assist with month-end processes, including reconciliations and reporting.</span></div> <div class="s3">&nbsp;</div> <p class="s3"><strong><span class="s2">Skills &amp; Experience Required</span></strong></p> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Minimum<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">5</span><span class="s2"><span class="Apple-converted-space">&nbsp;</span>years’ experience in a Credit<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Manager</span><span class="s2">, Credit<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Analyst</span><span class="s2">, or similar accounts receivable role.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Strong understanding of credit control principles and Americas debt collection practices.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Excellent communication and negotiation skills, with a professional and confident telephone manner.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Proven ability to build rapport and maintain positive customer relationships while ensuring payment discipline.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">High attention to detail, strong organizational skills, and the ability to manage multiple priorities.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Proficiency in MS Office (especially Excel); experience with ERP/accounting systems such as SAP, Oracle, Sage, or NetSuite is an advantage.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Ability to work independently and collaboratively in a fast-paced environment.</span></div> <div class="s3">&nbsp;</div> <p class="s3"><strong><span class="s2">Qualifications</span></strong></p> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Bachelor’s degree in Finance</span><span class="s2">, Accounting, Business Administration, or related field preferred.</span></div> <div class="s6">&nbsp;</div> <p class="s3"><strong><span class="s2">Key Competencies</span></strong></p> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Results-driven and target-focused.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Confident, assertive, and resilient.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Strong problem-solving and analytical skills.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">Collaborative team player.</span></div> <div class="s6"><span class="s5">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s2">High integrity and commitment to compliance.</span></div><div class="content-conclusion"><p><em><strong>About NiCE </strong></em></p> <p><em>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. </em></p> <p><em>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. </em></p> <p><em>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</em></p> <p>&nbsp;</p></div>