Engineering Manager (Integrations) at Dialpad

London, UKFull-time212 - Platform EngineeringPosted 11 days ago

About the Role

<div class="content-intro">About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit <a href="https://dialpad.com/">dialpad.com</a> to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>About the team Dialpad’s Salesforce Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's products with external services, in particular Salesforce. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony. Additionally, the integrations team collaborates closely with Dialpad’s Agentic AI organization to help expand the ecosystem powering Dialpad’s AI agents. Your role As an Engineering Manager of the Salesforce Integrations team, you will lead a team of 6+ mid-senior full stack engineers based in London & India. Your role will involve closely collaborating with other engineering managers & teams also focusing on integrations to achieve alignment & efficiency whilst delivering multiple simultaneous projects with cross-functional stakeholders. Although this is primarily a leadership position, given the current team size technical IC tasks will also be performed including system design, architecture & code reviews & AI driven development. This team is expected to grow in both size, scope & impact with strong potential for additional career opportunities & responsibilities. This position reports to our Director of Engineering who is based in Canada. Candidates are expected to be flexible with their working hours, ensuring overlap with IST and PST timezones for team meetings, discussions & escalations. What you’ll do <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Help to define a 1-3 year roadmap & vision for the Salesforce integrations team</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Consistently work with your direct reports to support their career growth</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Drive effective engineering processes and policies</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Scale the team by recruiting candidates from diverse backgrounds</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Get hands on when necessary and assist with technical implementations</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Assist with emerging Agentic AI technologies & initiatives</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Use AI coding tools for active development, reviews, testing, etc.</li> </ul> What we’re looking for <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">3+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">10+ years professional experience as an engineer or engineering leader</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with the development of integrations & APIs</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Hiring & interviewing skills</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Onboarding & mentorship experience</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Agentic AI experience</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proficiency with ETL data pipelines</li> </ul><div class="content-conclusion">Why Join Dialpad <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li> </ul> We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.   Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

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