Account Manager at Astranis

<div class="content-intro"><p>Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today, Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe— large enterprises, sovereign governments, and the US military. With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts.<br><br>Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization. Astranis has raised over $750 million from some of the world’s best investors, from Andreessen Horowitz to Blackrock and Fidelity, and employs a team of 450 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.</p></div><h4><strong>Account Manager</strong></h4> <p>We are seeking a versatile, detail-oriented Account Manager to join our team in San Francisco. In this role, you will be the central hub for our satellite bandwidth customers, managing everything from high-level contractual deliverables to the granular details of revenue tracking. You will ensure our customers are supported, our engineering teams are aligned, and our finance department has a clear, accurate view of revenue.</p> <h4><strong>Role</strong></h4> <ul> <li>Customer Lifecycle Management: Serve as the primary commercial point of contact, ensuring all contractual obligations are met and actions are tracked to 100% closure.</li> <li>Commercial &amp; Revenue Ownership: Lead the response for customer commercial requests and partner with Finance to track, manage, and forecast revenue. You will be responsible for the accuracy of billing triggers and commercial data.</li> <li>Technical Troubleshooting &amp; Coordination: Proactively "dig in" with engineering teams to understand the "why" behind technical issues. You won’t just pass messages; you will learn the mechanics of our satellite network to provide better context to the customer.</li> <li>Internal Orchestration: Navigate a fast-paced environment, working across Engineering and Product teams to prioritize customer questions and ensure timely delivery of services.</li> <li>Action Tracking: Maintain rigorous documentation of customer interactions, project statuses, and commercial commitments.</li> </ul> <h4><strong>Requirements&nbsp;</strong></h4> <ul> <li>1-5 years of professional experience in Account Management, Commercial Operations, or a related customer-facing role</li> <li>A degree or professional background in a technical field (e.g., Engineering, Physics, Math, or CS) is preferred</li> <li>Financial literacy and strong comfort level with contracts and revenue tracking</li> <li>Genuine desire to go "under the hood”; you want to understand how satellite networks operate and aren’t afraid to ask engineers deep questions so you can better advocate for your customer</li> <li>Willingness to travel up to 20%</li> </ul> <h4><strong>Bonus</strong></h4> <ul> <li>Experience translating "engineer-speak" into "customer-speak" without losing the nuance of the technical reality</li> <li>Experience working in a high-energy office environment and collaborating with engineers in real time</li> <li>Experience analyzing contracts or spreadsheets</li> <li>Strong execution skills and/or ability to drive a complex project to the finish line</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><div><strong>What we offer:&nbsp;</strong></div> <div>&nbsp;</div> <div>All our positions offer a compensation package that includes equity and robust benefits.</div> <div>&nbsp;</div> <div> <p data-path-to-node="3">Base pay is just one component of Astranis’s total rewards package. Your compensation also includes a significant equity package via incentive stock options, high-quality company-subsidized healthcare, disability and life insurance, 401(k) retirement planning, flexible PTO, and free on-site catered meals.</p> </div> <div>Astranis pay ranges are informed and defined through professional-grade salary surveys and compensation data sources. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials &amp; certifications, educational attainment, skill level requirements, and the level and scope of the position.</div></div><div class="title">Base Salary</div><div class="pay-range"><span>$70,000</span><span class="divider">&mdash;</span><span>$125,000 USD</span></div></div></div><div class="content-conclusion"><div><strong>U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required</strong></div> <div>(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))</div> <div>&nbsp;</div> <div>Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.</div></div>