Customer Success Manager at AppsFlyer

<p><strong>Please submit CVs in English only.</strong><strong><br></strong><strong><br></strong>At AppsFlyer, we believe every challenge is an invitation to innovate. We’re looking for a Customer Success Manager to help us shape the future of measurement. In this role, you’ll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you’re ready to bring your skills to a global stage, this is your chance to make an impact.</p> <p><strong>About the Role</strong></p> <p>Own the success of Brazil’s top advertisers. You’ll be AppsFlyer’s eyes and ears with clients — solving diverse business challenges, partnering on growth strategies, and channeling customer feedback directly into product innovation.</p> <p><strong>What you'll do:</strong></p> <ul> <li>Become an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new features</li> <li>Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve technical problems</li> <li>Build deep business relationships by continually WOW-ing our customers through exceptional support and service</li> <li>Provide training and education on our products and new features through demos, webinars, and both virtual and on-site training</li> <li>Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&amp;D teams</li> <li>Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcome</li> <li>Have a commercial mindset and identify upsell opportunities&nbsp;</li> <li>Analyze large and complex data sets from multiple sources to identify growth opportunities, performance trends, and strategic recommendations for customers</li> <li>Deliver strategic insights and actionable recommendations to drive platform adoption and expand product usage across multiple teams within customer organizations</li> <li>Participate in industry and marketing events to strengthen market knowledge, business acumen, and awareness of emerging trends and customer challenges</li> <li>Partner closely with cross-functional stakeholders — including Sales, Product, and Solutions Architects — to identify and deliver relevant solutions that address customer business needs in a timely manner</li> <li>We are working in a hybrid working model and work from the office Monday - Wednesday</li> </ul> <p>&nbsp;</p> <p><strong>What you have:</strong></p> <ul> <li>3-5+ years of experience as a Customer Success Manager in SAAS companies or related roles</li> <li>Web marketing and digital advertising experience &amp; mobile experience is a big advantage</li> <li>Technical background and analytical experience&nbsp;</li> <li>Advanced proficiency in written and spoken English&nbsp;</li> <li>Thrives in a fast-paced &amp; dynamic work environment</li> <li>Strong analytical capabilities with the ability to perform data-driven analysis and translate insights into strategic business recommendations&nbsp;</li> <li>Strong storytelling and communication skills, with the ability to connect business goals, strategic objectives, and data-driven insights into a compelling narrative that highlights the value AppsFlyer brings to customers<br><br></li> </ul> <p><strong>Bonus Points:</strong></p> <ul> <li>Product management sense/familiarity</li> <li>Project management skills/certification</li> <li>Technical background on SDKs, APIs, SQL, Mobile App Tracking<br><br></li> </ul> <p><strong>Why Join Us?</strong></p> <p>AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like <em>Be Well</em>, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.</p> <p>Here, titles don’t define us—ideas do. You’ll thrive in a culture where everyone’s input shapes the future.</p> <p>&nbsp;</p> <p><br><br></p> <p><br><br></p>