Customer Success Manager - Supply at Zeta Global

<p><strong>WHO WE ARE&nbsp;</strong></p> <p>Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to <a href="https://www.zetaglobal.com">www.zetaglobal.com</a>.</p> <p>&nbsp;</p> <h2><span style="font-size: 12pt;"><strong>Publisher Cloud - Customer Success Manager (Supply)</strong>&nbsp;</span></h2> <h3><span style="font-size: 12pt;"><strong>About the Role</strong>&nbsp;</span></h3> <p>We are looking for a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners.&nbsp;</p> <p>In this role, you will own a portfolio of accounts end-to-end, responsible for renewals, expansion, and long-term partner value. You will act as a strategic advisor to your clients, aligning Zeta’s solutions to their business goals while ensuring strong platform adoption and measurable performance.&nbsp;</p> <p>You will operate with clear accountability to revenue targets, pipeline development, and account health, while maintaining a high bar for client experience. This role requires a balance of strategic thinking, operational discipline, and proactive client engagement.&nbsp;</p> <h3><strong>What You’ll Do</strong>&nbsp;</h3> <p><strong>Own Revenue &amp; Account Growth</strong>&nbsp;</p> <ul> <li>Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts&nbsp;&nbsp;</li> <li>Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals&nbsp;&nbsp;</li> <li>Monitor account performance against forecasts and identify risks and opportunities early&nbsp;&nbsp;</li> </ul> <p><strong>Drive Strategic Client Engagement</strong>&nbsp;</p> <ul> <li>Serve as the primary point of contact and trusted advisor for assigned accounts&nbsp;&nbsp;</li> <li>Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions&nbsp;&nbsp;</li> <li>Develop a deep understanding of partner KPIs, monetization strategies, and success metrics&nbsp;&nbsp;</li> </ul> <p><strong>Deliver Performance &amp; Insights</strong>&nbsp;</p> <ul> <li>Analyze campaign and platform performance to provide proactive, data-driven recommendations&nbsp;&nbsp;</li> <li>Identify optimization opportunities and drive execution in partnership with internal teams&nbsp;&nbsp;</li> <li>Translate data into clear, actionable insights that align with client goals&nbsp;&nbsp;</li> </ul> <p><strong>Lead Account Operations &amp; Execution</strong>&nbsp;</p> <ul> <li>Own account planning, reporting, and overall account health tracking&nbsp;&nbsp;</li> <li>Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation&nbsp;&nbsp;</li> <li>Lead platform demos, onboarding, and training sessions to drive adoption and value realization&nbsp;&nbsp;</li> </ul> <p><strong>Collaborate Cross-Functionally</strong>&nbsp;</p> <ul> <li>Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes&nbsp;&nbsp;</li> <li>Support RFP responses and strategic opportunities in partnership with Sales&nbsp;&nbsp;</li> <li>Surface client feedback and insights to inform product and operational improvements&nbsp;&nbsp;</li> </ul> <p><strong><span data-teams="true"><span class="fui-Primitive ___1gs1a2d f10pi13n f14t3ns0"><span class="___164yu9v ftuwxu6 f1qdqbpl fua484e f1o6l1dn fac4klo frp1kbq f3wazqe f19l72ij fcsrh55 frnyhdv fyo61pj f1spqul0 f7dkd9s fkq5uzf f1x4fozf fwl63ro f1npyoe5 f10yrmu1 f1w45tcp f1rhua56 f18c6rdl f1e7lo8u f1dpi1ry f1vs2jsm f1o6uux1 f1nu0r7q fg0t3io f1x8dyll f2yyzyc f1sjbqdg fyzb71r fh1aahx f1oktu5 f1d3652t fed2bxt fpeluho f1e76dpb f1lwmlrd f1nri12l f1d705n1 f1jrvuk2 f11h0gum f1tandro fxjdbx7 f1hva1tl fsaoqmu f1w7c29l f1uakdsb f7jsfu7 f1hz9qas f1vmprsu fbmzazh f1oojlmx fpbf6y8 fy6vjqu fuo4419 fbzygsp fnuenae fw75flx f12oply1 fvyt4us f4ki1i fyy2ueq f1w3oopj fum67ou f1j64hbx f1a9cdrb f1q6iyvy f1s5r85c f920ium fhj6euq f30elfj f1kcike0 f1byno2r f5wk2nc fo3pyhm f1m95b1n fob93lq f9myhws fwkcdud f1a3p1vp"><img class="fui-Image ui-known-width-and-height ___yjbthu0 fj3muxo f1akhkt f1aperda f1lxtadh f1fabniw f1ewtqcl f14t3ns0 fly5x3f f11ysow2 f1yrx710 f5p0z4x f1ni9pe4 f8491dx f1gh5sk6 fz5ioqm" style="max-width: 100%;" src="data:image/jpeg;base64,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" alt="Shape" aria-label="Shape"></span></span></span></strong></p> <h3>Requirements&nbsp;</h3> <ul> <li>3–6+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)&nbsp;&nbsp;</li> <li>Demonstrated ability to drive renewals and grow revenue within existing accounts&nbsp;&nbsp;</li> <li>Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders&nbsp;&nbsp;</li> <li>Experience managing multiple accounts with competing priorities and deadlines&nbsp;&nbsp;</li> <li>Data-driven mindset with the ability to translate performance into strategic recommendations&nbsp;&nbsp;</li> <li>Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking&nbsp;&nbsp;</li> <li>Excellent written and verbal communication skills&nbsp;&nbsp;</li> </ul> <p><strong>Preferred:</strong>&nbsp;</p> <ul> <li>Experience in digital media, ad tech, or publisher ecosystems&nbsp;&nbsp;</li> <li>Understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESP)&nbsp;&nbsp;</li> <li>Basic understanding of HTML and campaign setup processes&nbsp;</li> </ul> <p>&nbsp;</p> <p><strong>SALARY RANGE</strong></p> <p>The salary range for this role is <span style="color: rgb(0, 0, 0);">$100,000 - $120,000.00,</span> depending on location and experience.&nbsp;</p> <p>&nbsp;</p> <p><strong>PEOPLE &amp; CULTURE AT ZETA</strong></p> <p>Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.&nbsp;&nbsp;</p> <p>We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:&nbsp; <a href="https://zetaglobal.com/blog/a-look-into-zetas-ergs/">https://zetaglobal.com/blog/a-look-into-zetas-ergs/</a>&nbsp;</p> <p>&nbsp;</p> <p><strong>ZETA IN THE NEWS!</strong></p> <p><a href="https://zetaglobal.com/press/?cat=press-releases">https://zetaglobal.com/press/?cat=press-releases</a>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>#LI-RP1</p> <p>#LI-Remote</p>