Diamond Sales Specialist, SoHo Boutique at Ring Concierge

<h3><strong>Who We Are</strong></h3> <p>Ring Concierge is a New York-based fine jewelry brand redefining modern luxury. Founded by Nicole Wegman, we’re a women-led company with a mission to make bespoke design and high jewelry accessible without compromising on elegance or exclusivity. Our experiential boutiques are an extension of our design-forward philosophy—sophisticated, welcoming, and built on enduring relationships with our clientele.</p> <p>We are seeking an experienced <strong>Diamond Sales Specialist</strong> to join our SoHo boutique. As the expert in diamonds and bespoke custom jewelry, this role will deliver an unparalleled client experience, guiding customers through the engagement ring and high-jewelry purchasing journey. The Diamond Sales Specialist will act as a trusted advisor, leveraging extensive product knowledge, clienteling skills, and relationship-building to achieve and exceed sales goals while embodying the Ring Concierge aesthetic.</p> <h3><strong>Key Responsibilities</strong></h3> <p><strong>Client Experience &amp; Sales</strong></p> <ul> <li>Provide a luxury one-on-one consultation experience, identifying client needs and tailoring recommendations.</li> <li>Act as a diamond and bespoke jewelry expert, presenting options, educating clients, and guiding them through the design and selection process.</li> <li>Build and maintain lasting client relationships through personalized clienteling and CRM data management.</li> <li>Consistently achieve and exceed individual sales goals and KPIs while contributing to store performance.</li> <li>Oversee all facets of the sales cycle, from initial consultation to finalizing design details and ensuring client satisfaction upon delivery.</li> </ul> <p><strong>Collaboration &amp; Operations</strong></p> <ul> <li>Partner with the production team to source diamonds and track project timelines, ensuring accuracy and client satisfaction.</li> <li>Communicate clearly with clients throughout the sales and production process, managing expectations with professionalism.</li> <li>Support inventory control, loss prevention, and showroom presentation standards.</li> <li>Participate in product launches, in-store events, and seasonal activations to drive awareness and engagement.</li> </ul> <h3><strong>Qualifications</strong></h3> <ul> <li>Minimum of <strong>3 years of fine jewelry retail sales experience</strong>; diamond and bespoke sales expertise required.<br>GIA certification or equivalent diamond education strongly preferred.</li> <li>Proven track record of meeting and exceeding sales targets.</li> <li>Exceptional interpersonal and communication skills, with the ability to build trust and rapport across a diverse client base.</li> <li>Highly organized, proactive, and detail-oriented, with the ability to manage multiple projects in a fast-paced environment.</li> <li>Team-oriented with a passion for diamonds, luxury goods, and delivering elevated customer experiences.</li> <li>Proficiency in CRM systems, Mac computers, and Google Suite.</li> <li>Flexibility to work evenings, weekends, and during peak retail seasons.</li> </ul> <p><strong>Physical Requirements</strong></p> <ul> <li>Ability to stand and move throughout the boutique for the duration of scheduled shifts, up to 8+ hours.</li> <li>Ability to bend, kneel, reach, and lift up to 25 lbs to support visual merchandising, stock replenishment, and store operations.</li> <li>Manual dexterity to handle fine jewelry and operate POS and computer systems.</li> <li>Visual acuity to assess jewelry details, gemstone quality, and craftsmanship.</li> </ul>