Sr. Business Analyst OSS at Netcracker Technology

<p><strong>Position Summary:</strong></p> <p>NetCracker Technology is looking to hire a Senior Business Analyst with strong knowledge of Telecom OSS domain for Service Order Management Services. You will take a lead customer-facing role within the Project Delivery Organization, identifying solution and product needs during the requirements gathering, design, implementation, training, and testing phases of the project.&nbsp;</p> <p><strong>Principal Duties and Responsibilities:</strong><strong>&nbsp;</strong></p> <ul> <li>Engage directly with customer business stakeholders to identify operational pain-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverables</li> <li>Work collaboratively in a team of business analysts on system requirements, use-cases and solution design documents for<strong> </strong>B2C Services provisioning OSS Solution</li> <li>Lead requirements/design deliverables review and signoff process with customer</li> <li>Analyze customer’s business processes and network topology</li> <li>Prepare gap analyses, citing differences in customer requirements and product functionality</li> <li>Perform product demonstrations as necessary to introduce the customer to the product</li> <li>Develop and support a collaborative relationship with the technical team and end users from the customer side</li> <li>Participate frequently in on-site visits required by the implementation/support plan for varying periods of time</li> <li>Work closely with delivery team to ensure functional and non-functional completeness of the solution</li> <li>Decompose business requirements into set of use-cases and functional requirements</li> <li>Review and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and NetCracker business approaches</li> <li>Assist with UAT process to improve user’s experience</li> </ul> <p><strong>Experience and Requirements:</strong></p> <ul> <li>5+ years of sufficient technical knowledge to understand high-level architecture and technical requirements around OSS solutions.</li> <li>Strong customer communications skills</li> <li>Strong and solid background of telecom technologies – IP Core services, network backbone, Access network</li> <li>Strong business analysis background, preferably in an internet/software development company.</li> <li>Strong and solid background in Service Catalog and Order Management&nbsp;</li> <li>Organizational skills, able to work simultaneously on a number of assignments when required.</li> <li>Knowledge of business analysis principles and methodologies.</li> <li>Proven ability to work cross functionally to drive the accurate capture of requirement, resolving and closing down issues and information shortfalls as and when they appear.</li> <li>Experience of working with Agile methodology</li> <li>Ability to collaborate and solve challenges.</li> <li>Proven experience of successfully working within transformation projects, or projects with an environment B2B product</li> <li>Fluent English</li> <li>Availability to work in hyrbid mode from office</li> </ul> <p>&nbsp;</p> <p><strong>Education: &nbsp;</strong></p> <ul> <li>Bachelor’s degree in Computer Science or a related field</li> </ul> <p>#LI-LB1</p>