Site Care Coordinator at Cortica

Dedham, Massachusetts, United StatesFull-timeClient ExperiencePosted about 2 months ago

About the Role

Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team.   <ul> <li>As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency. </li> <li>As a consistent point of contact for families, you’ll collaborate closely with site leadership—including clinical, operational, and shared services (e.g., RCM, Scheduling, Enrollment, etc.)—to maintain a cohesive site culture, uphold the highest standards of care, and guide families through their journey at Cortica. </li> <li>By facilitating communication between families and various teams, the Site Care Coordinator ensures seamless coordination of care. </li> <li>This role is essential in managing cancellations, rescheduling, and implementing optimal scheduling practices that align with client needs and provider capacity. </li> <li>This position requires an on-site presence to effectively manage and oversee scheduling processes and address concerns promptly. </li> </ul> What will you do?  Patient Care Navigation:  <ul> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Keep families informed about wait times for services. </li> </ul> Scheduling Optimization:  <ul> <li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care.  </li> <li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling activities for Value-Based Care (VBC) clients. </li> </ul> Communication and Collaboration:  <ul> <li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Collaborate closely with clinical leadership to ensure timely case assignment and management.  </li> <li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Address client inquiries and requests promptly, maintaining high standards of service. </li> </ul> Technology Utilization and Best Practices:  <ul> <li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions to optimize scheduling practices.  </li> <li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Follow established scheduling protocols and best practices to ensure efficient and effective scheduling that meets the needs of both clients and providers. </li> </ul> We’d love to hear from you if:  <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">You bring 4+ years’ scheduling experience in ABA services or related field. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">You bring 2+ years in client services related role. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">You have strong problem-solving skills. </li> </ul> Your Compensation and Benefits: <ul> <li>$2,000 continuing education stipend.</li> <li>Receive competitive compensation, $26.01/hr to $32.51/hr depending on experience.</li> <li>401k matching.</li> <li>PTO and continuing education/wellness days.</li> <li>Paid holidays.</li> <li>Health, vision, dental, and pet insurance.</li> <li>Referral bonuses. </li> </ul> EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link: <a href="https://bit.ly/3NkEi7S">https://bit.ly/3NkEi7S</a>  Privacy Notice Cortica is committed to protecting your personal information in compliance with applicable federal and state laws. Please review our <a href="https://corticacare.com/privacy-policy">Privacy Notice</a> to understand how your data is collected, used, and protected. E-Verify Participation This employer participates in E-Verify. <a href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf">Click here</a> to view the E-Verify Poster and your Right to Work. Este empleador participa en E-Verify. <a href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPosterES.pdf">Haga clic aquí</a> para ver el cartel de E-Verify y su derecho a trabajar.

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